"Sooner Al [MVP]" <SoonerAl DeleteThis @somewhere.net.invalid> wrote in message
news:91C5F6A1-1E10-44FA-8EFB-300414E26D6A@microsoft.com...
> "Sooner Al [MVP]" <SoonerAl DeleteThis @somewhere.net.invalid> wrote in message
> news:8952DB98-C848-46B1-B584-2EFB147143F8@microsoft.com...
>> "jam-acp" <jamacp DeleteThis @discussions.microsoft.com> wrote in message
>> news:7ED24E53-20F5-4AB8-A8C7-73DFFAAAED7B@microsoft.com...
>>> Does anyone know if it's possible to create some sort of shortcut (maybe
>>> on
>>> the desktop) to create a Remote Invitation? I need any easy way for our
>>> users
>>> to be able to send me an invitation because many of them are new to
>>> computers
>>> and walking them through the Remote Asstance steps doesn't always work.
>>> And
>>> I'd rather use Remote Assistance (instead of Remote Desktop) because I
>>> want
>>> them to be able to see what I'm clicking on as I "teach" them how to
>>> user
>>> their computers.
>>>
>>> In a perfect world, I would love this shortcut to create the invitation,
>>> fill in my email address and send it without the user having to do
>>> anything.
>>
>> On a small local network this works...
>>
>> http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html
>>
>> It works through a VPN tunnel also, at least in a short test I ran a few
>> years ago...
>>
>> Note that in a large environment this could get rather cumbersome though.
>> In that case you probably are better off simply creating a step-by-step
>> procedure the user could easily access and implement.
>>
>> --
>>
>> Al Jarvi (MS-MVP Windows Networking)
>>
>> Please post *ALL* questions and replies to the news group for the
>> mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights...
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>
> I forgot to add that if your in a domain/trusted domain environment you
> can use the Remote Assistance "offer" functionality. That may work for
> you...
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
> http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
> http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
> http://support.microsoft.com/default.aspx?scid=kb;en-us;306496
>
> Otherwise open "Help and Support" and search on the string 'offer remote
> assistance' for help.
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
>
One added note...
I just discovered, and I am sure others already know this, but in a pure
Vista workgroup environment Remote Desktop "offer" functionality works
between Vista machines. That is cool. You do need to enable both the
solicited and offer group policies, add authorized users and configure
certain firewall port and program exceptions but it works. The firewall port
and program exceptions are explained in the group policy explanations.
That would be particularly useful for a small business with one IT person
(full or part time) that runs in a pure workgroup environment or any small
office/home office environment.
Now my testing with Vista to Vista offer RA was between two Vista Ultimate
machines. I won't have a chance to test with a Vista Home Basic machine
until the weekend if then.
Also note Vista to XP Pro offer functionality in a workgroup environment
does not work, or at least I could not get it to work. That is by design in
XP as noted earlier, ie. you need to be in a domain environment.
--
Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program -
http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
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