Another problem with CD/DVD driver

I too have a problem with my CD/DVD driver. Vista (Home Premium) will not
recognise that the drive exists except in a bit that I cannot remember how to
get to. I tried to install a photograph programme and when it installed I
took the CD out and that was the last time the CD driver worked, I can hear
it try to work but it doesn't. I tried to system restore, but this
wouldn't work at all and it turns out that Norton conflicts with it, so I
uninstalled Norton and tried again - this time there were no restore points
whatsoever - so that didn't work. I have subsequently loaded a trusted
antivirus programme. This Vista programme was a OEM(?) installed programme
so it was pre-installed by Acer, so I cannot have any help from MS (its only
6 weeks old) Acer won't answer their phones, and I had to wait one week to
get a response via their e support desk (I have the extended warranty), but
they signposted me to an XP site, despite being told it was vista.

I read the fixes that have already been posted, but they seem to be for
systems that have been upgraded to Vista rather than newly installed, and I
have to say it all seems gobbledegook to me, registry this and registry that!
Is there a novice friendly solution to this problem? Can anyone give me
an ABC guide that is in English rather that techo speak? With kind
regards T

On Aug 27, 3:16 am, Complete Novice
<CompleteNov....RemoveThis@discussions.microsoft.com> wrote:
> I too have a problem with my CD/DVD driver. Vista (Home Premium) will not
> recognise that the drive exists except in a bit that I cannot remember how to
> get to. I tried to install a photograph programme and when it installed I
> took the CD out and that was the last time the CD driver worked, I can hear
> it try to work but it doesn't. I tried to system restore, but this
> wouldn't work at all and it turns out that Norton conflicts with it, so I
> uninstalled Norton and tried again - this time there were no restore points
> whatsoever - so that didn't work. I have subsequently loaded a trusted
> antivirus programme. This Vista programme was a OEM(?) installed programme
> so it was pre-installed by Acer, so I cannot have any help from MS (its only
> 6 weeks old) Acer won't answer their phones, and I had to wait one week to
> get a response via their e support desk (I have the extended warranty), but
> they signposted me to an XP site, despite being told it was vista.
>
> I read the fixes that have already been posted, but they seem to be for
> systems that have been upgraded to Vista rather than newly installed, and I
> have to say it all seems gobbledegook to me, registry this and registry that!
> Is there a novice friendly solution to this problem? Can anyone give me
> an ABC guide that is in English rather that techo speak? With kind
> regards T

ditto for me....................Vid can anyone plze help