Two messenger icons in task tray

It is only in one location: C:\Program Files\Messenger

I've never messed with the location of the the Program
Files folder.

I'm just glad that I'm not the only one who's confused by
this (I like to share <grin>).

>-----Original Message-----
>Greetings Jeff,
>
>Very unusual (not quite sure how this happened as the
Windows Messenger 5 installer should
>write overtop of the Messenger 4.7 executable in the
\Program Files\Messenger folder) -- did
>you happen to change the location of your Program Files
folder recently?
>
>I'd be interested (because I'm clueless how you managed
to do this), if you do a search on
>your drive for 'msmsgs' (just click Start, Search and do
it there) to see exactly where it
>put the two Windows Messenger executables.
>
>However, as a solution, close both Messenger clients,
then click Start, then Run, and type
>the following:
>msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
>and click OK.
>
>Then click Start, then Run, and type the following:
>RunDll32 advpack.dll,LaunchINFSection %windir%
\INF\msmsgs.inf,BLC.Remove
>and then click OK.
>
>Then reinstall Windows Messenger 5:
>http://www.microsoft.com/windows/messenger/download.asp
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Jeff Miller" <jeff.TakeThisOut@pointcenter.com> wrote in message
>news:04d301c3724d$f3b32cc0$a101280a@phx.gbl...
>> I am running WinXP and upgraded Windows Messenger
>> 4.7.0106 to 5.0.0381. I end up with two icons in the
>> task try. If I open either of them and do Help/About,
>> they both say that it is running version 5.x.
However, I
>> signed into one and a mousover of one shows "signed in"
>> and the other shows "not signed in".
>>
>> How do I get rid of the second icon? Will following
the
>> directions elsewere on the list to remove 4.7 do the
>> trick (without messing up 5.0) or is there a different
>> fix for this situation?
>>
>> I will be rolling this upgrade to users on the network.
>> How can I prevent this from happening on the other
>> workstations? Must 4.7 be removed before "upgrading" to
>> 5.0?
>>
>> -- Jeff
>
>
>.
>

Update:

First command ran.

Second command said that 4.7 wasn't installed.

I restarted and ran the Messenger 5.0 install.

I loaded Outlook, and two icons appeared.

Just for giggles, I tried running your first command
twice in a row. The second time it said that the action
is only valid for programs already installed.

However, no Messenger in the tray.

Since this doesn't seem to be a common occurance, I've
been trying to think what could have made this a unique
case.

The only thing I can think of is that I aborted an
install of 5.0 due to an interuption (it had loaded files
into the temporary folder then was at a Next/Cancel
prompt). Then, later, I did a full install.

Is there something that didn't gracefully back out when I
did the aborted install?

>-----Original Message-----
>Greetings Jeff,
>
>Very unusual (not quite sure how this happened as the
Windows Messenger 5 installer should
>write overtop of the Messenger 4.7 executable in the
\Program Files\Messenger folder) -- did
>you happen to change the location of your Program Files
folder recently?
>
>I'd be interested (because I'm clueless how you managed
to do this), if you do a search on
>your drive for 'msmsgs' (just click Start, Search and do
it there) to see exactly where it
>put the two Windows Messenger executables.
>
>However, as a solution, close both Messenger clients,
then click Start, then Run, and type
>the following:
>msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
>and click OK.
>
>Then click Start, then Run, and type the following:
>RunDll32 advpack.dll,LaunchINFSection %windir%
\INF\msmsgs.inf,BLC.Remove
>and then click OK.
>
>Then reinstall Windows Messenger 5:
>http://www.microsoft.com/windows/messenger/download.asp
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Jeff Miller" <jeff.DeleteThis@pointcenter.com> wrote in message
>news:04d301c3724d$f3b32cc0$a101280a@phx.gbl...
>> I am running WinXP and upgraded Windows Messenger
>> 4.7.0106 to 5.0.0381. I end up with two icons in the
>> task try. If I open either of them and do Help/About,
>> they both say that it is running version 5.x.
However, I
>> signed into one and a mousover of one shows "signed in"
>> and the other shows "not signed in".
>>
>> How do I get rid of the second icon? Will following
the
>> directions elsewere on the list to remove 4.7 do the
>> trick (without messing up 5.0) or is there a different
>> fix for this situation?
>>
>> I will be rolling this upgrade to users on the network.
>> How can I prevent this from happening on the other
>> workstations? Must 4.7 be removed before "upgrading" to
>> 5.0?
>>
>> -- Jeff
>
>
>.
>

Hi Jeff,

Very weird -- assuming you haven't tried my "fixes" yet, go into the 'Messenger' folder,
right-click msmsgs, click Properties, then the Version tab -- see what it reports the version
as. I'm betting it's 5.0.0.381 (Windows Messenger 5).

I'm not quite sure how 4.7 has remained in memory, have you rebooted yet? It may just "go
away" (considering it isn't anywhere [at least out of the system folders]).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Jeff Miller" <jeff.RemoveThis@pointcenter.com> wrote in message
news:044901c37255$83adadd0$a301280a@phx.gbl...
> It is only in one location: C:\Program Files\Messenger
>
> I've never messed with the location of the the Program
> Files folder.
>
> I'm just glad that I'm not the only one who's confused by
> this (I like to share <grin>).
>
> >-----Original Message-----
> >Greetings Jeff,
> >
> >Very unusual (not quite sure how this happened as the
> Windows Messenger 5 installer should
> >write overtop of the Messenger 4.7 executable in the
> \Program Files\Messenger folder) -- did
> >you happen to change the location of your Program Files
> folder recently?
> >
> >I'd be interested (because I'm clueless how you managed
> to do this), if you do a search on
> >your drive for 'msmsgs' (just click Start, Search and do
> it there) to see exactly where it
> >put the two Windows Messenger executables.
> >
> >However, as a solution, close both Messenger clients,
> then click Start, then Run, and type
> >the following:
> >msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
> >and click OK.
> >
> >Then click Start, then Run, and type the following:
> >RunDll32 advpack.dll,LaunchINFSection %windir%
> \INF\msmsgs.inf,BLC.Remove
> >and then click OK.
> >
> >Then reinstall Windows Messenger 5:
> >http://www.microsoft.com/windows/messenger/download.asp
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Jeff Miller" <jeff.RemoveThis@pointcenter.com> wrote in message
> >news:04d301c3724d$f3b32cc0$a101280a@phx.gbl...
> >> I am running WinXP and upgraded Windows Messenger
> >> 4.7.0106 to 5.0.0381. I end up with two icons in the
> >> task try. If I open either of them and do Help/About,
> >> they both say that it is running version 5.x.
> However, I
> >> signed into one and a mousover of one shows "signed in"
> >> and the other shows "not signed in".
> >>
> >> How do I get rid of the second icon? Will following
> the
> >> directions elsewere on the list to remove 4.7 do the
> >> trick (without messing up 5.0) or is there a different
> >> fix for this situation?
> >>
> >> I will be rolling this upgrade to users on the network.
> >> How can I prevent this from happening on the other
> >> workstations? Must 4.7 be removed before "upgrading" to
> >> 5.0?
> >>
> >> -- Jeff
> >
> >
> >.
> >

Hi Jeff,

I'm not quite sure, in fact I'm not quite sure why you're getting two icons in the
notification area (system tray), when just Windows Messenger 5.0's executable is there.

If you click Start, then Run, type "cmd" and click OK. Then at the prompt, type:
cd\
(and enter) to get back to the root directory and type the following:
dir/s /a /p msmsgs.exe
(and enter). This will scan the entire drive for msmsgs.exe entries (even if they're
"hidden").

All that should [normally] be found is msmsgs.exe in the \Program Files\Messenger folder and
assuming you've installed Service Pack 1, the \Windows\ServicePackFiles\i386 folder.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Jeff Miller" <jeff RemoveThis @pointcenter.com> wrote in message
news:114d01c37258$49b71690$a501280a@phx.gbl...
> Update:
>
> First command ran.
>
> Second command said that 4.7 wasn't installed.
>
> I restarted and ran the Messenger 5.0 install.
>
> I loaded Outlook, and two icons appeared.
>
> Just for giggles, I tried running your first command
> twice in a row. The second time it said that the action
> is only valid for programs already installed.
>
> However, no Messenger in the tray.
>
> Since this doesn't seem to be a common occurance, I've
> been trying to think what could have made this a unique
> case.
>
> The only thing I can think of is that I aborted an
> install of 5.0 due to an interuption (it had loaded files
> into the temporary folder then was at a Next/Cancel
> prompt). Then, later, I did a full install.
>
> Is there something that didn't gracefully back out when I
> did the aborted install?
>
> >-----Original Message-----
> >Greetings Jeff,
> >
> >Very unusual (not quite sure how this happened as the
> Windows Messenger 5 installer should
> >write overtop of the Messenger 4.7 executable in the
> \Program Files\Messenger folder) -- did
> >you happen to change the location of your Program Files
> folder recently?
> >
> >I'd be interested (because I'm clueless how you managed
> to do this), if you do a search on
> >your drive for 'msmsgs' (just click Start, Search and do
> it there) to see exactly where it
> >put the two Windows Messenger executables.
> >
> >However, as a solution, close both Messenger clients,
> then click Start, then Run, and type
> >the following:
> >msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
> >and click OK.
> >
> >Then click Start, then Run, and type the following:
> >RunDll32 advpack.dll,LaunchINFSection %windir%
> \INF\msmsgs.inf,BLC.Remove
> >and then click OK.
> >
> >Then reinstall Windows Messenger 5:
> >http://www.microsoft.com/windows/messenger/download.asp
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Jeff Miller" <jeff RemoveThis @pointcenter.com> wrote in message
> >news:04d301c3724d$f3b32cc0$a101280a@phx.gbl...
> >> I am running WinXP and upgraded Windows Messenger
> >> 4.7.0106 to 5.0.0381. I end up with two icons in the
> >> task try. If I open either of them and do Help/About,
> >> they both say that it is running version 5.x.
> However, I
> >> signed into one and a mousover of one shows "signed in"
> >> and the other shows "not signed in".
> >>
> >> How do I get rid of the second icon? Will following
> the
> >> directions elsewere on the list to remove 4.7 do the
> >> trick (without messing up 5.0) or is there a different
> >> fix for this situation?
> >>
> >> I will be rolling this upgrade to users on the network.
> >> How can I prevent this from happening on the other
> >> workstations? Must 4.7 be removed before "upgrading" to
> >> 5.0?
> >>
> >> -- Jeff
> >
> >
> >.
> >

Well, after doing all of the fixes yesterday (twice), I
saw your messege this morning and decided, what the heck,
and rebooted again.

The extra icon is gone. I'm not sure which of your bits
of advice actually fixed the problem but it's gone now.

Thank you for your help.

-- Jeff (still confused but happy)

>-----Original Message-----
>Hi Jeff,
>
>Very weird -- assuming you haven't tried my "fixes" yet,
go into the 'Messenger' folder,
>right-click msmsgs, click Properties, then the Version
tab -- see what it reports the version
>as. I'm betting it's 5.0.0.381 (Windows Messenger 5).
>
>I'm not quite sure how 4.7 has remained in memory, have
you rebooted yet? It may just "go
>away" (considering it isn't anywhere [at least out of
the system folders]).
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Jeff Miller" <jeff.DeleteThis@pointcenter.com> wrote in message
>news:044901c37255$83adadd0$a301280a@phx.gbl...
>> It is only in one location: C:\Program Files\Messenger
>>
>> I've never messed with the location of the the Program
>> Files folder.
>>
>> I'm just glad that I'm not the only one who's confused
by
>> this (I like to share <grin>).
>>
>> >-----Original Message-----
>> >Greetings Jeff,
>> >
>> >Very unusual (not quite sure how this happened as the
>> Windows Messenger 5 installer should
>> >write overtop of the Messenger 4.7 executable in the
>> \Program Files\Messenger folder) -- did
>> >you happen to change the location of your Program
Files
>> folder recently?
>> >
>> >I'd be interested (because I'm clueless how you
managed
>> to do this), if you do a search on
>> >your drive for 'msmsgs' (just click Start, Search and
do
>> it there) to see exactly where it
>> >put the two Windows Messenger executables.
>> >
>> >However, as a solution, close both Messenger clients,
>> then click Start, then Run, and type
>> >the following:
>> >msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
>> >and click OK.
>> >
>> >Then click Start, then Run, and type the following:
>> >RunDll32 advpack.dll,LaunchINFSection %windir%
>> \INF\msmsgs.inf,BLC.Remove
>> >and then click OK.
>> >
>> >Then reinstall Windows Messenger 5:
>>
>http://www.microsoft.com/windows/messenger/download.asp
>> >____________________________________________
>> >Jonathan Kay
>> >Windows MVP, Messenger
>> >Associate Expert
>> >http://www.microsoft.com/windowsxp/expertzone/
>> >Messenger Resources - http://messenger.jonathankay.com
>> >
>> >"Jeff Miller" <jeff.DeleteThis@pointcenter.com> wrote in message
>> >news:04d301c3724d$f3b32cc0$a101280a@phx.gbl...
>> >> I am running WinXP and upgraded Windows Messenger
>> >> 4.7.0106 to 5.0.0381. I end up with two icons in
the
>> >> task try. If I open either of them and do
Help/About,
>> >> they both say that it is running version 5.x.
>> However, I
>> >> signed into one and a mousover of one shows "signed
in"
>> >> and the other shows "not signed in".
>> >>
>> >> How do I get rid of the second icon? Will following
>> the
>> >> directions elsewere on the list to remove 4.7 do the
>> >> trick (without messing up 5.0) or is there a
different
>> >> fix for this situation?
>> >>
>> >> I will be rolling this upgrade to users on the
network.
>> >> How can I prevent this from happening on the other
>> >> workstations? Must 4.7 be removed
before "upgrading" to
>> >> 5.0?
>> >>
>> >> -- Jeff
>> >
>> >
>> >.
>> >
>
>
>.
>

Hi Jeff,

I have to admit that's the oddest issue I've seen in awhile, but glad to hear it =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Jeff Miller" <jeff.DeleteThis@pointcenter.com> wrote in message
news:1d3c01c372fa$76151730$a501280a@phx.gbl...
> Well, after doing all of the fixes yesterday (twice), I
> saw your messege this morning and decided, what the heck,
> and rebooted again.
>
> The extra icon is gone. I'm not sure which of your bits
> of advice actually fixed the problem but it's gone now.
>
> Thank you for your help.
>
> -- Jeff (still confused but happy)
>
> >-----Original Message-----
> >Hi Jeff,
> >
> >Very weird -- assuming you haven't tried my "fixes" yet,
> go into the 'Messenger' folder,
> >right-click msmsgs, click Properties, then the Version
> tab -- see what it reports the version
> >as. I'm betting it's 5.0.0.381 (Windows Messenger 5).
> >
> >I'm not quite sure how 4.7 has remained in memory, have
> you rebooted yet? It may just "go
> >away" (considering it isn't anywhere [at least out of
> the system folders]).
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Jeff Miller" <jeff.DeleteThis@pointcenter.com> wrote in message
> >news:044901c37255$83adadd0$a301280a@phx.gbl...
> >> It is only in one location: C:\Program Files\Messenger
> >>
> >> I've never messed with the location of the the Program
> >> Files folder.
> >>
> >> I'm just glad that I'm not the only one who's confused
> by
> >> this (I like to share <grin>).
> >>
> >> >-----Original Message-----
> >> >Greetings Jeff,
> >> >
> >> >Very unusual (not quite sure how this happened as the
> >> Windows Messenger 5 installer should
> >> >write overtop of the Messenger 4.7 executable in the
> >> \Program Files\Messenger folder) -- did
> >> >you happen to change the location of your Program
> Files
> >> folder recently?
> >> >
> >> >I'd be interested (because I'm clueless how you
> managed
> >> to do this), if you do a search on
> >> >your drive for 'msmsgs' (just click Start, Search and
> do
> >> it there) to see exactly where it
> >> >put the two Windows Messenger executables.
> >> >
> >> >However, as a solution, close both Messenger clients,
> >> then click Start, then Run, and type
> >> >the following:
> >> >msiexec.exe /x {ABEB838C-A1A7-4C5D-B7E1-8B4314B10138}
> >> >and click OK.
> >> >
> >> >Then click Start, then Run, and type the following:
> >> >RunDll32 advpack.dll,LaunchINFSection %windir%
> >> \INF\msmsgs.inf,BLC.Remove
> >> >and then click OK.
> >> >
> >> >Then reinstall Windows Messenger 5:
> >>
> >http://www.microsoft.com/windows/messenger/download.asp
> >> >____________________________________________
> >> >Jonathan Kay
> >> >Windows MVP, Messenger
> >> >Associate Expert
> >> >http://www.microsoft.com/windowsxp/expertzone/
> >> >Messenger Resources - http://messenger.jonathankay.com
> >> >
> >> >"Jeff Miller" <jeff.DeleteThis@pointcenter.com> wrote in message
> >> >news:04d301c3724d$f3b32cc0$a101280a@phx.gbl...
> >> >> I am running WinXP and upgraded Windows Messenger
> >> >> 4.7.0106 to 5.0.0381. I end up with two icons in
> the
> >> >> task try. If I open either of them and do
> Help/About,
> >> >> they both say that it is running version 5.x.
> >> However, I
> >> >> signed into one and a mousover of one shows "signed
> in"
> >> >> and the other shows "not signed in".
> >> >>
> >> >> How do I get rid of the second icon? Will following
> >> the
> >> >> directions elsewere on the list to remove 4.7 do the
> >> >> trick (without messing up 5.0) or is there a
> different
> >> >> fix for this situation?
> >> >>
> >> >> I will be rolling this upgrade to users on the
> network.
> >> >> How can I prevent this from happening on the other
> >> >> workstations? Must 4.7 be removed
> before "upgrading" to
> >> >> 5.0?
> >> >>
> >> >> -- Jeff
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >