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Fiberbot

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Since: Oct 27, 2009
Posts: 1

(Msg. 1) Posted: Tue Oct 27, 2009 11:57 pm Post subject: Cannot send emails Archived from groups: microsoft>public>windows>vista>mail (more info?)

An unknown error has occurred. Subject 'test', Account: 'pop-server.hvc.rr.com', Server: 'smtp-server.hvc.rr.com', Protocol: SMTP, Server Response: '421 Service not available', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 This is the error message I get when trying to send emails. Anti virus email scanning is turned off. Any suggestions are welcome. Thanks

Gary VanderMolen

External

Since: May 09, 2007
Posts: 3663

(Msg. 2) Posted: Wed Oct 28, 2009 12:10 am Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Try this: Make sure you have send authentication enabled. Go to Tools, Accounts, select that account, Properties, Servers. Enable the "My server requires authentication" option. -- Gary VanderMolen, Microsoft MVP (Mail) http://mvp.support.microsoft.com/default.aspx/profile/vandermolen "Fiberbot" wrote in message > An unknown error has occurred. Subject 'test', Account: > 'pop-server.hvc.rr.com', Server: 'smtp-server.hvc.rr.com', Protocol: SMTP, > Server Response: '421 Service not available', Port: 25, Secure(SSL): No, > Server Error: 421, Error Number: 0x800CCC67 > > This is the error message I get when trying to send emails. Anti virus email > scanning is turned off. Any suggestions are welcome. Thanks

rayb

External

Since: Oct 28, 2009
Posts: 4

(Msg. 3) Posted: Wed Oct 28, 2009 4:24 pm Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

I can't send any messages. Get this error message. The connection to the server has failed. Subject '', Account: 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Please help. Thanks.

Gary VanderMolen

External

Since: May 09, 2007
Posts: 3663

(Msg. 4) Posted: Wed Oct 28, 2009 4:36 pm Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Wrong server name and settings. Use this: Incoming (POP3) server: pop.att.yahoo.com Outgoing (SMTP) server: smtp.att.yahoo.com On the Advanced tab, change the outgoing port to 465, and the incoming port to 995; then select the SSL option for both. -- Gary VanderMolen, Microsoft MVP (Mail) http://mvp.support.microsoft.com/default.aspx/profile/vandermolen "rayb" wrote in message >I can't send any messages. Get this error message. > > The connection to the server has failed. Subject '', Account: > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E > > Please help. Thanks.

rayb

External

Since: Oct 28, 2009
Posts: 4

(Msg. 5) Posted: Wed Oct 28, 2009 8:30 pm Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Thank you for helping me. I changed to what you said, and now I can send but not receive! I'm lost. I get this error now. Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3, Server Response: '-ERR popgate unknown command', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18 Again, thank you for helping. Ray B. "Gary VanderMolen" wrote: > Wrong server name and settings. Use this: > > Incoming (POP3) server: pop.att.yahoo.com > Outgoing (SMTP) server: smtp.att.yahoo.com > On the Advanced tab, change the outgoing port to 465, and the incoming > port to 995; then select the SSL option for both. > > -- > Gary VanderMolen, Microsoft MVP (Mail) > http://mvp.support.microsoft.com/default.aspx/profile/vandermolen > > > "rayb" wrote in message > >I can't send any messages. Get this error message. > > > > The connection to the server has failed. Subject '', Account: > > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: > > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E > > > > Please help. Thanks. > . >

Gary VanderMolen

External

Since: May 09, 2007
Posts: 3663

(Msg. 6) Posted: Wed Oct 28, 2009 9:16 pm Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Go to Tools, Accounts, select that mail account, Properties, Servers. Uncheck the "Log on using Secure Password Authentication" option. -- Gary VanderMolen, Microsoft MVP (Mail) http://mvp.support.microsoft.com/default.aspx/profile/vandermolen "rayb" wrote in message > Thank you for helping me. I changed to what you said, and now I can send but > not receive! I'm lost. I get this error now. > > Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: > POP3, Server Response: '-ERR popgate unknown command', Port: 995, > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18 > > Again, thank you for helping. > > Ray B. > > "Gary VanderMolen" wrote: > >> Wrong server name and settings. Use this: >> >> Incoming (POP3) server: pop.att.yahoo.com >> Outgoing (SMTP) server: smtp.att.yahoo.com >> On the Advanced tab, change the outgoing port to 465, and the incoming >> port to 995; then select the SSL option for both. >> >> -- >> Gary VanderMolen, Microsoft MVP (Mail) >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen >> >> >> "rayb" wrote in message >> >I can't send any messages. Get this error message. >> > >> > The connection to the server has failed. Subject '', Account: >> > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: >> > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E >> > >> > Please help. Thanks. >> . >>

rayb

External

Since: Oct 28, 2009
Posts: 4

(Msg. 7) Posted: Thu Oct 29, 2009 12:14 am Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Awesome....appears to have fixed it. Thank you so much. Ray B. "Gary VanderMolen" wrote: > Go to Tools, Accounts, select that mail account, Properties, Servers. > Uncheck the "Log on using Secure Password Authentication" option. > > -- > Gary VanderMolen, Microsoft MVP (Mail) > http://mvp.support.microsoft.com/default.aspx/profile/vandermolen > > > "rayb" wrote in message > > Thank you for helping me. I changed to what you said, and now I can send but > > not receive! I'm lost. I get this error now. > > > > Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: > > POP3, Server Response: '-ERR popgate unknown command', Port: 995, > > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18 > > > > Again, thank you for helping. > > > > Ray B. > > > > "Gary VanderMolen" wrote: > > > >> Wrong server name and settings. Use this: > >> > >> Incoming (POP3) server: pop.att.yahoo.com > >> Outgoing (SMTP) server: smtp.att.yahoo.com > >> On the Advanced tab, change the outgoing port to 465, and the incoming > >> port to 995; then select the SSL option for both. > >> > >> -- > >> Gary VanderMolen, Microsoft MVP (Mail) > >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen > >> > >> > >> "rayb" wrote in message > >> >I can't send any messages. Get this error message. > >> > > >> > The connection to the server has failed. Subject '', Account: > >> > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: > >> > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E > >> > > >> > Please help. Thanks. > >> . > >> > . >

Gary VanderMolen

External

Since: May 09, 2007
Posts: 3663

(Msg. 8) Posted: Thu Oct 29, 2009 2:06 am Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

You're very welcome. Thanks for reporting back. -- Gary VanderMolen, Microsoft MVP (Mail) http://mvp.support.microsoft.com/default.aspx/profile/vandermolen "rayb" wrote in message > Awesome....appears to have fixed it. > Thank you so much. > > Ray B. > > "Gary VanderMolen" wrote: > >> Go to Tools, Accounts, select that mail account, Properties, Servers. >> Uncheck the "Log on using Secure Password Authentication" option. >> >> -- >> Gary VanderMolen, Microsoft MVP (Mail) >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen >> >> >> "rayb" wrote in message >> > Thank you for helping me. I changed to what you said, and now I can send but >> > not receive! I'm lost. I get this error now. >> > >> > Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: >> > POP3, Server Response: '-ERR popgate unknown command', Port: 995, >> > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18 >> > >> > Again, thank you for helping. >> > >> > Ray B. >> > >> > "Gary VanderMolen" wrote: >> > >> >> Wrong server name and settings. Use this: >> >> >> >> Incoming (POP3) server: pop.att.yahoo.com >> >> Outgoing (SMTP) server: smtp.att.yahoo.com >> >> On the Advanced tab, change the outgoing port to 465, and the incoming >> >> port to 995; then select the SSL option for both. >> >> >> >> -- >> >> Gary VanderMolen, Microsoft MVP (Mail) >> >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen >> >> >> >> >> >> "rayb" wrote in message >> >> >I can't send any messages. Get this error message. >> >> > >> >> > The connection to the server has failed. Subject '', Account: >> >> > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: >> >> > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E >> >> > >> >> > Please help. Thanks. >> >> . >> >> >> . >>

rayb

External

Since: Oct 28, 2009
Posts: 4

(Msg. 9) Posted: Thu Nov 19, 2009 12:13 pm Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Hi, I am having issues again for some reason. It is as though my settings keep getting changed. The email has worked great since you helped me, but this morning I get this message: The connection to the server has failed. Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E I went back and made sure everything was still the same from the last time, and it appears to be. Can you please help again? Thank you, Ray B. "Gary VanderMolen" wrote: > You're very welcome. Thanks for reporting back. > > -- > Gary VanderMolen, Microsoft MVP (Mail) > http://mvp.support.microsoft.com/default.aspx/profile/vandermolen > > > "rayb" wrote in message > > Awesome....appears to have fixed it. > > Thank you so much. > > > > Ray B. > > > > "Gary VanderMolen" wrote: > > > >> Go to Tools, Accounts, select that mail account, Properties, Servers. > >> Uncheck the "Log on using Secure Password Authentication" option. > >> > >> -- > >> Gary VanderMolen, Microsoft MVP (Mail) > >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen > >> > >> > >> "rayb" wrote in message > >> > Thank you for helping me. I changed to what you said, and now I can send but > >> > not receive! I'm lost. I get this error now. > >> > > >> > Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: > >> > POP3, Server Response: '-ERR popgate unknown command', Port: 995, > >> > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18 > >> > > >> > Again, thank you for helping. > >> > > >> > Ray B. > >> > > >> > "Gary VanderMolen" wrote: > >> > > >> >> Wrong server name and settings. Use this: > >> >> > >> >> Incoming (POP3) server: pop.att.yahoo.com > >> >> Outgoing (SMTP) server: smtp.att.yahoo.com > >> >> On the Advanced tab, change the outgoing port to 465, and the incoming > >> >> port to 995; then select the SSL option for both. > >> >> > >> >> -- > >> >> Gary VanderMolen, Microsoft MVP (Mail) > >> >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen > >> >> > >> >> > >> >> "rayb" wrote in message > >> >> >I can't send any messages. Get this error message. > >> >> > > >> >> > The connection to the server has failed. Subject '', Account: > >> >> > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: > >> >> > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E > >> >> > > >> >> > Please help. Thanks. > >> >> . > >> >> > >> . > >> > . >

"Gary VanderMolen

External

Since: Nov 15, 2009
Posts: 13

(Msg. 10) Posted: Thu Nov 19, 2009 3:32 pm Post subject: Re: Cannot send emails [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)

Your settings are correct. That symptom can be caused by interference from an antivirus program. Which antivirus are you running? As a minimum, email scanning in the antivirus should be turned off, although that may not be sufficient to eliminate all bad effects. In a worst case scenario, your antivirus may need to be uninstalled. Email scanning in any antivirus should be disabled, for reasons explained here: http://thundercloud.net/infoave/tutorials/email-scanning/index.htm If no improvement after disabling email scanning, consider upgrading to Windows Live Mail, because it is less prone to suffering bad effects from overly intrusive antivirus programs: http://download.live.com/wlmail -- Gary VanderMolen, Microsoft MVP (Mail) http://mvp.support.microsoft.com/default.aspx/profile/vandermolen "rayb" wrote in message > Hi, > > I am having issues again for some reason. It is as though my settings keep > getting changed. The email has worked great since you helped me, but this > morning I get this message: > > The connection to the server has failed. Account: 'pop.sbcglobal.yahoo.com', > Server: 'pop.att.yahoo.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, > Socket Error: 10061, Error Number: 0x800CCC0E > > I went back and made sure everything was still the same from the last time, > and it appears to be. Can you please help again? > > Thank you, > > Ray B. > > "Gary VanderMolen" wrote: > >> You're very welcome. Thanks for reporting back. >> >> -- >> Gary VanderMolen, Microsoft MVP (Mail) >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen >> >> >> "rayb" wrote in message >> > Awesome....appears to have fixed it. >> > Thank you so much. >> > >> > Ray B. >> > >> > "Gary VanderMolen" wrote: >> > >> >> Go to Tools, Accounts, select that mail account, Properties, Servers. >> >> Uncheck the "Log on using Secure Password Authentication" option. >> >> >> >> -- >> >> Gary VanderMolen, Microsoft MVP (Mail) >> >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen >> >> >> >> >> >> "rayb" wrote in message >> >> > Thank you for helping me. I changed to what you said, and now I can send but >> >> > not receive! I'm lost. I get this error now. >> >> > >> >> > Account: 'pop.sbcglobal.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: >> >> > POP3, Server Response: '-ERR popgate unknown command', Port: 995, >> >> > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18 >> >> > >> >> > Again, thank you for helping. >> >> > >> >> > Ray B. >> >> > >> >> > "Gary VanderMolen" wrote: >> >> > >> >> >> Wrong server name and settings. Use this: >> >> >> >> >> >> Incoming (POP3) server: pop.att.yahoo.com >> >> >> Outgoing (SMTP) server: smtp.att.yahoo.com >> >> >> On the Advanced tab, change the outgoing port to 465, and the incoming >> >> >> port to 995; then select the SSL option for both. >> >> >> >> >> >> -- >> >> >> Gary VanderMolen, Microsoft MVP (Mail) >> >> >> http://mvp.support.microsoft.com/default.aspx/profile/vandermolen >> >> >> >> >> >> >> >> >> "rayb" wrote in message >> >> >> >I can't send any messages. Get this error message. >> >> >> > >> >> >> > The connection to the server has failed. Subject '', Account: >> >> >> > 'pop.sbcglobal.yahoo.com', Server: 'smtp.sbcglobal.yahoo.com', Protocol: >> >> >> > SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E >> >> >> > >> >> >> > Please help. Thanks. >> >> >> . >> >> >> >> >> . >> >> >> . >>

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