cannot send email

I apologize I should have sent a bit of background. This is my 80 y/o mothers
newer problem..She's been geek squad 3x's she's coonfused, (she's confused
them) I think its not to serious..she lives away from me otherwise i would
take it myself..so thank you in advance for all your help.

1. She had dial up.. began experiencing sending probs..ISP told her its not
them.
Took to Geek squad, in WI

2. same prob.. now she is here in FL. Cumputer running nicely on my DSL (
of course) except for these error messages.. This one was first or something
like it.

The host 'smtp' could not be found. Please verify that you have entered the
server name correctly.
Account: 'POP3', Server: 'SMTP', Protocol: POP3, Port: 25, Secure(SSL): No,
Socket Error: 11001, Error Number: 0x800CCC0D

Then I think my mom (not touching the computer anymore) deleted the smtp
server and I tried to recreate the POP3 server thing and now i am getting
both the above and the below.

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'test', Account: 'mail.core.com', Server:
'smtp.core.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
0x800CCC0F


Thank you soo much for any help you can give..
sarah

Sarah,

if she has moved to another ISP (Yours?) then most likely the SMTP
server name will have to be changed to the same as yours. Usually an ISP
will only let you send through their server if you are connected to
their network. This is because SMTP does not identify you, the only
thing that does is your connection to their network, and so if they did
not apply this rule anybody could use their server to send spam.

The POP part is the receiving / storing server so in your case this
would be most likely your ISP's server and likely the same as yours. If
your Mom previously had an email address from someone else then you need
to look that up on their website, so for example is she is
mom DeleteThis @comcast.net then comcast would be the place to get the POP settings
from. If she is closing her account there though they may not maintain
her old address for long. POP does identify you (Username and password)
so you do not have to be connected to their network to use their server,
but of course they don't provide free email boxes usually if the account
expires.

Hope this helps, a bit if you want more specific help post back saying
who her old email was provided by and who your DSL is provided by so
someone can help look this stuff up. Do NOT put a real email address in
newsgroups like this one, it will get abused.

ziggy123 wrote:
> I apologize I should have sent a bit of background. This is my 80 y/o mothers
> newer problem..She's been geek squad 3x's she's coonfused, (she's confused
> them) I think its not to serious..she lives away from me otherwise i would
> take it myself..so thank you in advance for all your help.
>
> 1. She had dial up.. began experiencing sending probs..ISP told her its not
> them.
> Took to Geek squad, in WI
>
> 2. same prob.. now she is here in FL. Cumputer running nicely on my DSL (
> of course) except for these error messages.. This one was first or something
> like it.
>
> The host 'smtp' could not be found. Please verify that you have entered the
> server name correctly.
> Account: 'POP3', Server: 'SMTP', Protocol: POP3, Port: 25, Secure(SSL): No,
> Socket Error: 11001, Error Number: 0x800CCC0D
>
> Then I think my mom (not touching the computer anymore) deleted the smtp
> server and I tried to recreate the POP3 server thing and now i am getting
> both the above and the below.
>
> Your server has unexpectedly terminated the connection. Possible causes for
> this include server problems, network problems, or a long period of
> inactivity. Subject 'test', Account: 'mail.core.com', Server:
> 'smtp.core.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number:
> 0x800CCC0F
>
>
> Thank you soo much for any help you can give..
> sarah
>
>