No destination drive when trying to burn a DVD

<entire conversation>
http://groups.google.com/group/microsoft.public.windowsxp.hardware/bro..._frm/th



SteveL wrote:
> I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb
> mem, all updates, last month I did a BU of my system using Nero 6
> (all updates) with no issues.. Since then my system has done
> Windows updates and now when I run Nero I get a "no destination
> drive" noting changed on my Laptop... I looked at device manager
> and windows was reporting my DVD as a regular CD-ROM I removed it
> and rebooted the system and it finally came back with the correct
> DVD to no avail... I go to update driver and look at the list and
> the only thing it has listed are CD-Rom's no DVDRW not even
> CDRW's... I did a search for this issue on the net and apparently
> there are quit a few people having this same issue with the same
> problem.....
>
> When I look at explorer it reports the F: drive as a DVD_RW...
>
> I have tried this as well:
> Click Start then Run and type regedit...click "Ok"
>
> In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM,
> then CurrentControlSet, then Control, then Class, and click on
> {4D36E965-E325-11CE-BFC1-08002BE10318}
>
> Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose
> Export. Name this file "filters" and save it to your desktop. This
> file can be deleted when it is determined it is no longer needed.
>
> In the right pane, if either UpperFilters or LowerFilters are
> present, right click on it and choose Delete...accept the deletion.
> Delete both if they are both present.
>
> Close Registry Editor and reboot
> ***********************************
>
> I even tried to do a in place repair to no avail...

<snipped>

SteveL wrote:
> OK more details, I was finally able to find the correct firmware
> for my DVDRW and updated it to no avail, it did not work. So my
> next step was to find a good free burning SW, so I downloaded
> Starburn and it worked for the most part granted that I had a
> problem with a directory that I was trying to burn onto the DVD but
> no big deal...
>
> So as I stated before MS changed something and they need to take a
> closer look at it.

Shenan Stanley wrote:
> Only addressing your last sentence: Why?
>
> I have a few thouasand customers/machines running Windows XP with
> SP3 and all current patches and their DVD/CD burning has not been
> affected. I would bet there are millions of others in the same
> boat - no problem using their CD/DVD burners with fully patched
> systems.
>
> The problem is with your setup/system.
>
> And before you (maybe) go into a rant (or someone else might) about
> how I am defending Microsoft - *shrug* I've said it before and I
> will say it again. I could care less about Microsoft. Let them
> disappear - it will just mean after a while I will support more of
> something else and less and less of their products. I like
> computers and such - Microsoft produces a lot of software and is
> one of the top OSes out there now - but in the end - whatever I
> need to support/use - I will.
>
> This is defending common sense. There is not enough people
> experiencing the problem you are describing to say that a patch or
> something done to your Operating System by the manufacturer's of
> said OS have made some large mistake and they need to fix it. In
> fact - it is far more logical to say that something is wrong with
> your particular system and you might need to look into changing
> something you have/do.
>
> Want a way to test it? Make a image (disk-image) of your hard disk
> drive on external (safe) media then do a clean installation of
> Windows XP, get it 100% updated and patched with nothing else
> installed. Install your CD/DVD burning software. Work? If so -
> wasn't Windows XP/Microsoft. You can re-apply the backup image, be
> back to the same point you were before and troubleshoot with the
> new knowledge.
>
> If it does fail - come back with that information and we can
> troubleshoot that.
>
> And yeah - you can use the logic that it was working and all you
> did was apply patches and now it doesn't work - so it must be the
> patches fault... but it's not the entire story. The software that
> no longer works may need to be updated. Some other software/driver
> may need to be updated from another manufacturer. You have way
> more variables involved in your current situation than just
> "Windows XP", "Patches for Windows XP" and "Nero 6".
>
> Would I try the suggested test (image, re-install, test) - yep. I
> might even turn the image into a Virtual Machine once the cleanly
> installed machine worked (if it did) as I wanted so I could use it
> until I got everything I really needed re-installed on the actual
> machine.

SteveL wrote:
> Wow where to start, had you read all of my posts you would have
> realized that I stated that all patches where done to all programs
> involved with the issue, you would have realized that the only SW
> that gets update is MICROSOFT and no other... As far as imaging my
> PC and starting over this is a common excuse from SW developers....
> Let's see how many patches has MS put out for XP and even Vista?
> That is the problem with this country they release new SW before
> they fix the old.....
>
> Now if there is any other more intelligent people out there that
> has a better explanation, since I have already proved this person
> wrong and the burner does work, I'd be happy to listen....
>
> Go cry to Bill

If you had actually read instead of skimming and taking personal offense...

Using a different third party software successfully and knowing others are
still using the same software that no longer works on your system (but on
the same OS with the same patches) elsewhere only proves that *your* problem
is unique to *your* system.

Again - think logically - if it was more than *your* issue - a *lot* more
(out of the millions running similar systems - Windows XP systems - as you
are) people would be having the problem. You have proven yourself incorrect
by getting another third party software to work for you. If the problem was
that the patches broke something in the operating system that it is
responsible for (example: communicating with the hardware so you could use
it) - then the new third party application would have failed like the
original did.

Yes - I read everything you wrote (and even pointed to it so everyone else
in the future can read it to) - but downloading the later version of the
same product you were having issues with - that many people are still using
on the same OS (Windows XP SP3 with all patches) - and it not fixing your
issues doesn't prove much - since whatever problem the original had (Nero 6)
on *your* system might easily pass to the later version (Nero 9) if they
share some files/folders/registry entries and/or the newer version does some
sort of upgrade or the old version does not do a clean uninstall (seldom do
applications uninstall everything they put on your system.).


Heck - it could be your user profile that has the trouble. Have you tried
creating a new account and using that new account and your older software to
burn CD/DVDs?


As for the comment, "As far as imaging my PC and starting over this is a
common excuse from SW developers", - no... That is called logically
approaching a problem, troubleshooting. Since in a computer you can easily
do something like this - starting with as few external variables as possible
only makes sense.

At this point you are starting with at least four years of software
installs, uninstalls, patches for other applications, internet plugins, and
since it is that old - possibly two iterations of service packs inclucing
thousands upon thousands of OS patches. No mention in any of your posts
about keeping your hardware drivers up to date (from the hardware
manufacturers) - but let's assume you did that as well.

I did not suggest you start over - I suggest you make an image (like
Symantec Ghost, Acronis TrueImage, BootItNG, etc and so on) of your entire
system (if you periodically and more often did this anyway - you would have
been able to roll back to one of several images without problems to start
troubleshooting from there - but your backups scheme was lacking) and then
do a clean install, patch it and install just the burning software. What
does that prove - well - if it works, it proves that the patches are not
your issue. Something that has happened to your system over the four years
you have been using it has broken something. Then you can restore your
computer to the image if you like and continue working on the problem with a
better knowledge of what you are looking for.

Or - you can sit here and whine about how someone did you wrong and they had
better fix it. To me it makes no difference.

Use logic or make personal arttacks - those are the choices I see you having
at this point. One might get your issue resolved, the other will get you
nothing but possibly short-term satisfaction on a very low level.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html