Updates don't show in Add or Remove

"SC Tom" <sc.RemoveThis@tom.net> wrote in message
news:eJVZAOgOKHA.508@TK2MSFTNGP06.phx.gbl...
>
> "Charles W Davis" <newsgroup.RemoveThis@anthemwebs.com> wrote in message
> news:0B7D3AEB-B4D1-4DE8-A940-BC7A11F6AF32@microsoft.com...
>> Last evening Microsoft Update offered 39 updates for this computer club
>> member's Dell computer. One apparently caused the display to resort to a
>> Plug & Play monitor with 800 x 600 resolution.
>>
>> When I go to update history, the suspect is shown as haveing been
>> successfully installed. When I go to Add or Remove programs nothing shows
>> after Service Pack 3. Service Pack 3 shows no date of installation. I
>> believe that I know how this happened, SP3 was installed without the
>> correct date and time setting (May 2004).
>>
>> Afterwards, I changed the CMOS battery.
>> I am beginning to believe that the solution is to uninstall SP3,
>> reinstall SP 3 and subsequent updates.
>>
>> Does that sound like the right process?
>
> While in Add/remove programs, do you have the box at the top "Show
> updates" checked?
> Have you tried to roll back the video driver in Device Manager? Hardware
> updates should never be done from MS Update, only from the hardware
> manufacturer's site. If rolling back the driver doesn't help, uninstall
> it, reboot, then reinstall it from the original media, or from an updated
> driver from Dell's site.
>
> Did the CMOS battery prove to be bad? Certain malware programs will change
> the system date. Have you ran any anti-virus/anti-malware programs lately?
>
> SC Tom
>
>
Since I had no way of reversing the driver installation and it was an
unacceptable issue. I decided that the date issue would be a continuing
problem for the club member. I tried to uninstall SP 3, but "files are
missing." I then installed SP3 from my USB Flash drive. It installed but no
change.

Did a System Restore to Aug 17. Then installed 38 updates, but turned off
the one driver update. Now in the process of installing an additional 9
updates. Microsoft Update has not been offerred for installation. Neither
has Windows Defender, but it is now installed. Neither Windows Defender nor
Malwarebytes found any items.

I can now call the club member and have her pick it up.

Thanks for your assistance.

"Charles W Davis" <newsgroup RemoveThis @anthemwebs.com> wrote in message
news:223509C0-AD11-449D-83E7-466C52A8548A@microsoft.com...
>
> "SC Tom" <sc RemoveThis @tom.net> wrote in message
> news:eJVZAOgOKHA.508@TK2MSFTNGP06.phx.gbl...
>>
>> "Charles W Davis" <newsgroup RemoveThis @anthemwebs.com> wrote in message
>> news:0B7D3AEB-B4D1-4DE8-A940-BC7A11F6AF32@microsoft.com...
>>> Last evening Microsoft Update offered 39 updates for this computer club
>>> member's Dell computer. One apparently caused the display to resort to a
>>> Plug & Play monitor with 800 x 600 resolution.
>>>
>>> When I go to update history, the suspect is shown as haveing been
>>> successfully installed. When I go to Add or Remove programs nothing
>>> shows after Service Pack 3. Service Pack 3 shows no date of
>>> installation. I believe that I know how this happened, SP3 was
>>> installed without the correct date and time setting (May 2004).
>>>
>>> Afterwards, I changed the CMOS battery.
>>> I am beginning to believe that the solution is to uninstall SP3,
>>> reinstall SP 3 and subsequent updates.
>>>
>>> Does that sound like the right process?
>>
>> While in Add/remove programs, do you have the box at the top "Show
>> updates" checked?
>> Have you tried to roll back the video driver in Device Manager? Hardware
>> updates should never be done from MS Update, only from the hardware
>> manufacturer's site. If rolling back the driver doesn't help, uninstall
>> it, reboot, then reinstall it from the original media, or from an updated
>> driver from Dell's site.
>>
>> Did the CMOS battery prove to be bad? Certain malware programs will
>> change the system date. Have you ran any anti-virus/anti-malware programs
>> lately?
>>
>> SC Tom
>>
>>
> Since I had no way of reversing the driver installation and it was an
> unacceptable issue. I decided that the date issue would be a continuing
> problem for the club member. I tried to uninstall SP 3, but "files are
> missing." I then installed SP3 from my USB Flash drive. It installed but
> no change.
>
> Did a System Restore to Aug 17. Then installed 38 updates, but turned off
> the one driver update. Now in the process of installing an additional 9
> updates. Microsoft Update has not been offerred for installation. Neither
> has Windows Defender, but it is now installed. Neither Windows Defender
> nor Malwarebytes found any items.
>
> I can now call the club member and have her pick it up.
>
> Thanks for your assistance.

YW. Glad all is well.