Remote assistance

Could you advise me what version of Windows Messenger I
and the person I am trying to help with Remote Assistance
should be using? 5.0 or 4.7? I can't tell from the
descriptions of the software. We use the Internet
Connection Firewall - one through MSN Butterfly and the
other through people pc. We both have Windows XP Home
version.

Thanks.

Lauren
>-----Original Message-----
>Greetings Earl,
>
>Can you be more specific about what exactly is occurring
and any error message that you're
>receiving?
>____________________________________________
>Jonathan Kay
>Windows MVP, Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"Earl Caravelle II" <caravelle-ii.TakeThisOut@terra.es> wrote in
message
>news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
>> Hello
>>
>> I'm using MSN 6 with my 3 windows XP PRO SP1 machines,
I can't make remote
>> assistance work, I'm using a D-link ( AirPlus Xtreme
G 2.4 Ghz. Wireless
>> Broadband Router ) sending files works
>> If I use WM 4.7 not problem
>> Any help please?
>>
>> Earl
>>
>>
>
>
>.
>

Hi Jonathan,

When I click in "Ask for remote assistance " from PC 1 and the user in PC 2
accept, In my screen I got " You have accepted the invitation to start
Remote Assistance." at the other end " xxx has accepted your invitation to
start using Remote Assistance."
Not error message and we can wait and wait and nothing happens.
This will happens with any PC in my network or with an other outside, but if
I use the WM 4.7 it works.

Earl

"Jonathan Kay [MVP]" <msnewsreplies RemoveThis @jonathankay.com> wrote in message
news:O53eYG8bDHA.1552@TK2MSFTNGP11.phx.gbl...
> Greetings Earl,
>
> Can you be more specific about what exactly is occurring and any error
message that you're
> receiving?
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Earl Caravelle II" <caravelle-ii RemoveThis @terra.es> wrote in message
> news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
> > Hello
> >
> > I'm using MSN 6 with my 3 windows XP PRO SP1 machines, I can't make
remote
> > assistance work, I'm using a D-link ( AirPlus Xtreme G 2.4 Ghz.
Wireless
> > Broadband Router ) sending files works
> > If I use WM 4.7 not problem
> > Any help please?
> >
> > Earl
> >
> >
>
>

Hi Lauren,

Both should work without a problem.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Lauren Babus" <lbabus.RemoveThis@peoplepc.com> wrote in message
news:068601c36fcf$12a3e470$a301280a@phx.gbl...
> Could you advise me what version of Windows Messenger I
> and the person I am trying to help with Remote Assistance
> should be using? 5.0 or 4.7? I can't tell from the
> descriptions of the software. We use the Internet
> Connection Firewall - one through MSN Butterfly and the
> other through people pc. We both have Windows XP Home
> version.
>
> Thanks.
>
> Lauren
> >-----Original Message-----
> >Greetings Earl,
> >
> >Can you be more specific about what exactly is occurring
> and any error message that you're
> >receiving?
> >____________________________________________
> >Jonathan Kay
> >Windows MVP, Messenger
> >Associate Expert
> >http://www.microsoft.com/windowsxp/expertzone/
> >Messenger Resources - http://messenger.jonathankay.com
> >
> >"Earl Caravelle II" <caravelle-ii.RemoveThis@terra.es> wrote in
> message
> >news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
> >> Hello
> >>
> >> I'm using MSN 6 with my 3 windows XP PRO SP1 machines,
> I can't make remote
> >> assistance work, I'm using a D-link ( AirPlus Xtreme
> G 2.4 Ghz. Wireless
> >> Broadband Router ) sending files works
> >> If I use WM 4.7 not problem
> >> Any help please?
> >>
> >> Earl
> >>
> >>
> >
> >
> >.
> >

Hi Earl,

Very unusual (usually people see the problem on Windows Messenger but not MSN Messenger 6).
Do you happen to know if that D-Link router is Universal Plug and Play (UPnP) supported, if
you don't know, what's the exact model?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Earl Caravelle II" <caravelle-ii.RemoveThis@terra.es> wrote in message
news:bit3t6$cr2mv$1@ID-67299.news.uni-berlin.de...
> Hi Jonathan,
>
> When I click in "Ask for remote assistance " from PC 1 and the user in PC 2
> accept, In my screen I got " You have accepted the invitation to start
> Remote Assistance." at the other end " xxx has accepted your invitation to
> start using Remote Assistance."
> Not error message and we can wait and wait and nothing happens.
> This will happens with any PC in my network or with an other outside, but if
> I use the WM 4.7 it works.
>
> Earl
>
> "Jonathan Kay [MVP]" <msnewsreplies.RemoveThis@jonathankay.com> wrote in message
> news:O53eYG8bDHA.1552@TK2MSFTNGP11.phx.gbl...
> > Greetings Earl,
> >
> > Can you be more specific about what exactly is occurring and any error
> message that you're
> > receiving?
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> > "Earl Caravelle II" <caravelle-ii.RemoveThis@terra.es> wrote in message
> > news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
> > > Hello
> > >
> > > I'm using MSN 6 with my 3 windows XP PRO SP1 machines, I can't make
> remote
> > > assistance work, I'm using a D-link ( AirPlus Xtreme G 2.4 Ghz.
> Wireless
> > > Broadband Router ) sending files works
> > > If I use WM 4.7 not problem
> > > Any help please?
> > >
> > > Earl
> > >
> > >
> >
> >
>
>

Yes it is UPnP D-Link DI-624

--

"Jonathan Kay [MVP]" <msnewsreplies.DeleteThis@jonathankay.com> wrote in message
news:eWER%23V3cDHA.904@TK2MSFTNGP11.phx.gbl...
> Hi Earl,
>
> Very unusual (usually people see the problem on Windows Messenger but not
MSN Messenger 6).
> Do you happen to know if that D-Link router is Universal Plug and Play
(UPnP) supported, if
> you don't know, what's the exact model?
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
>
> "Earl Caravelle II" <caravelle-ii.DeleteThis@terra.es> wrote in message
> news:bit3t6$cr2mv$1@ID-67299.news.uni-berlin.de...
> > Hi Jonathan,
> >
> > When I click in "Ask for remote assistance " from PC 1 and the user in
PC 2
> > accept, In my screen I got " You have accepted the invitation to start
> > Remote Assistance." at the other end " xxx has accepted your invitation
to
> > start using Remote Assistance."
> > Not error message and we can wait and wait and nothing happens.
> > This will happens with any PC in my network or with an other outside,
but if
> > I use the WM 4.7 it works.
> >
> > Earl
> >
> > "Jonathan Kay [MVP]" <msnewsreplies.DeleteThis@jonathankay.com> wrote in message
> > news:O53eYG8bDHA.1552@TK2MSFTNGP11.phx.gbl...
> > > Greetings Earl,
> > >
> > > Can you be more specific about what exactly is occurring and any error
> > message that you're
> > > receiving?
> > > ____________________________________________
> > > Jonathan Kay
> > > Windows MVP, Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > >
> > > "Earl Caravelle II" <caravelle-ii.DeleteThis@terra.es> wrote in message
> > > news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
> > > > Hello
> > > >
> > > > I'm using MSN 6 with my 3 windows XP PRO SP1 machines, I can't make
> > remote
> > > > assistance work, I'm using a D-link ( AirPlus Xtreme G 2.4 Ghz.
> > Wireless
> > > > Broadband Router ) sending files works
> > > > If I use WM 4.7 not problem
> > > > Any help please?
> > > >
> > > > Earl
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Hi,

There's some new firmware updates for the DI-624 (just got released this past week). You
might want to try them:

http://support.dlink.com (choose the DI-624 then your revision).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Carli" <el-cacique.RemoveThis@guaiqueri.com> wrote in message
news:25343b3a70abfbb5504ee29c55d8d1fa@news.teranews.com...
> Yes it is UPnP D-Link DI-624
>
> --
>
> "Jonathan Kay [MVP]" <msnewsreplies.RemoveThis@jonathankay.com> wrote in message
> news:eWER%23V3cDHA.904@TK2MSFTNGP11.phx.gbl...
> > Hi Earl,
> >
> > Very unusual (usually people see the problem on Windows Messenger but not
> MSN Messenger 6).
> > Do you happen to know if that D-Link router is Universal Plug and Play
> (UPnP) supported, if
> > you don't know, what's the exact model?
> > ____________________________________________
> > Jonathan Kay
> > Windows MVP, Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> >
> >
> > "Earl Caravelle II" <caravelle-ii.RemoveThis@terra.es> wrote in message
> > news:bit3t6$cr2mv$1@ID-67299.news.uni-berlin.de...
> > > Hi Jonathan,
> > >
> > > When I click in "Ask for remote assistance " from PC 1 and the user in
> PC 2
> > > accept, In my screen I got " You have accepted the invitation to start
> > > Remote Assistance." at the other end " xxx has accepted your invitation
> to
> > > start using Remote Assistance."
> > > Not error message and we can wait and wait and nothing happens.
> > > This will happens with any PC in my network or with an other outside,
> but if
> > > I use the WM 4.7 it works.
> > >
> > > Earl
> > >
> > > "Jonathan Kay [MVP]" <msnewsreplies.RemoveThis@jonathankay.com> wrote in message
> > > news:O53eYG8bDHA.1552@TK2MSFTNGP11.phx.gbl...
> > > > Greetings Earl,
> > > >
> > > > Can you be more specific about what exactly is occurring and any error
> > > message that you're
> > > > receiving?
> > > > ____________________________________________
> > > > Jonathan Kay
> > > > Windows MVP, Messenger
> > > > Associate Expert
> > > > http://www.microsoft.com/windowsxp/expertzone/
> > > > Messenger Resources - http://messenger.jonathankay.com
> > > >
> > > > "Earl Caravelle II" <caravelle-ii.RemoveThis@terra.es> wrote in message
> > > > news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
> > > > > Hello
> > > > >
> > > > > I'm using MSN 6 with my 3 windows XP PRO SP1 machines, I can't make
> > > remote
> > > > > assistance work, I'm using a D-link ( AirPlus Xtreme G 2.4 Ghz.
> > > Wireless
> > > > > Broadband Router ) sending files works
> > > > > If I use WM 4.7 not problem
> > > > > Any help please?
> > > > >
> > > > > Earl
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Jonathan

Even without the router the problem is the same.

--
There has been an alarming increase in the number
of things you know nothing about.

Earl Caravelle II


"Jonathan Kay [MVP]" <msnewsreplies RemoveThis @jonathankay.com> wrote in message
news:OBOJTgHdDHA.3308@tk2msftngp13.phx.gbl...
> Hi,
>
> There's some new firmware updates for the DI-624 (just got released this
past week). You
> might want to try them:
>
> http://support.dlink.com (choose the DI-624 then your revision).
> ____________________________________________
> Jonathan Kay
> Windows MVP, Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
>
> "Carli" <el-cacique RemoveThis @guaiqueri.com> wrote in message
> news:25343b3a70abfbb5504ee29c55d8d1fa@news.teranews.com...
> > Yes it is UPnP D-Link DI-624
> >
> > --
> >
> > "Jonathan Kay [MVP]" <msnewsreplies RemoveThis @jonathankay.com> wrote in message
> > news:eWER%23V3cDHA.904@TK2MSFTNGP11.phx.gbl...
> > > Hi Earl,
> > >
> > > Very unusual (usually people see the problem on Windows Messenger but
not
> > MSN Messenger 6).
> > > Do you happen to know if that D-Link router is Universal Plug and Play
> > (UPnP) supported, if
> > > you don't know, what's the exact model?
> > > ____________________________________________
> > > Jonathan Kay
> > > Windows MVP, Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > >
> > >
> > > "Earl Caravelle II" <caravelle-ii RemoveThis @terra.es> wrote in message
> > > news:bit3t6$cr2mv$1@ID-67299.news.uni-berlin.de...
> > > > Hi Jonathan,
> > > >
> > > > When I click in "Ask for remote assistance " from PC 1 and the user
in
> > PC 2
> > > > accept, In my screen I got " You have accepted the invitation to
start
> > > > Remote Assistance." at the other end " xxx has accepted your
invitation
> > to
> > > > start using Remote Assistance."
> > > > Not error message and we can wait and wait and nothing happens.
> > > > This will happens with any PC in my network or with an other
outside,
> > but if
> > > > I use the WM 4.7 it works.
> > > >
> > > > Earl
> > > >
> > > > "Jonathan Kay [MVP]" <msnewsreplies RemoveThis @jonathankay.com> wrote in
message
> > > > news:O53eYG8bDHA.1552@TK2MSFTNGP11.phx.gbl...
> > > > > Greetings Earl,
> > > > >
> > > > > Can you be more specific about what exactly is occurring and any
error
> > > > message that you're
> > > > > receiving?
> > > > > ____________________________________________
> > > > > Jonathan Kay
> > > > > Windows MVP, Messenger
> > > > > Associate Expert
> > > > > http://www.microsoft.com/windowsxp/expertzone/
> > > > > Messenger Resources - http://messenger.jonathankay.com
> > > > >
> > > > > "Earl Caravelle II" <caravelle-ii RemoveThis @terra.es> wrote in message
> > > > > news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
> > > > > > Hello
> > > > > >
> > > > > > I'm using MSN 6 with my 3 windows XP PRO SP1 machines, I can't
make
> > > > remote
> > > > > > assistance work, I'm using a D-link ( AirPlus Xtreme G 2.4 Ghz.
> > > > Wireless
> > > > > > Broadband Router ) sending files works
> > > > > > If I use WM 4.7 not problem
> > > > > > Any help please?
> > > > > >
> > > > > > Earl
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Earle Caravelle II,
Your brusque comment to Jonathan will certainly not encourage other
people to assist you.
Derek Nicholson

"Earl Caravelle II" <caravelle-ii.TakeThisOut@terra.es> wrote in message
news:bjcmnq$hekt5$1@ID-67299.news.uni-berlin.de...
| Jonathan
|
| Even without the router the problem is the same.
|
| --
| There has been an alarming increase in the number
| of things you know nothing about.
|
| Earl Caravelle II
|
|
| "Jonathan Kay [MVP]" <msnewsreplies.TakeThisOut@jonathankay.com> wrote in
message
| news:OBOJTgHdDHA.3308@tk2msftngp13.phx.gbl...
| > Hi,
| >
| > There's some new firmware updates for the DI-624 (just got
released this
| past week). You
| > might want to try them:
| >
| > http://support.dlink.com (choose the DI-624 then your revision).
| > ____________________________________________
| > Jonathan Kay
| > Windows MVP, Messenger
| > Associate Expert
| > http://www.microsoft.com/windowsxp/expertzone/
| > Messenger Resources - http://messenger.jonathankay.com
| >
| > "Carli" <el-cacique.TakeThisOut@guaiqueri.com> wrote in message
| > news:25343b3a70abfbb5504ee29c55d8d1fa@news.teranews.com...
| > > Yes it is UPnP D-Link DI-624
| > >
| > > --
| > >
| > > "Jonathan Kay [MVP]" <msnewsreplies.TakeThisOut@jonathankay.com> wrote in
message
| > > news:eWER%23V3cDHA.904@TK2MSFTNGP11.phx.gbl...
| > > > Hi Earl,
| > > >
| > > > Very unusual (usually people see the problem on Windows
Messenger but
| not
| > > MSN Messenger 6).
| > > > Do you happen to know if that D-Link router is Universal Plug
and Play
| > > (UPnP) supported, if
| > > > you don't know, what's the exact model?
| > > > ____________________________________________
| > > > Jonathan Kay
| > > > Windows MVP, Messenger
| > > > Associate Expert
| > > > http://www.microsoft.com/windowsxp/expertzone/
| > > > Messenger Resources - http://messenger.jonathankay.com
| > > >
| > > >
| > > > "Earl Caravelle II" <caravelle-ii.TakeThisOut@terra.es> wrote in message
| > > > news:bit3t6$cr2mv$1@ID-67299.news.uni-berlin.de...
| > > > > Hi Jonathan,
| > > > >
| > > > > When I click in "Ask for remote assistance " from PC 1 and
the user
| in
| > > PC 2
| > > > > accept, In my screen I got " You have accepted the
invitation to
| start
| > > > > Remote Assistance." at the other end " xxx has accepted your
| invitation
| > > to
| > > > > start using Remote Assistance."
| > > > > Not error message and we can wait and wait and nothing
happens.
| > > > > This will happens with any PC in my network or with an other
| outside,
| > > but if
| > > > > I use the WM 4.7 it works.
| > > > >
| > > > > Earl
| > > > >
| > > > > "Jonathan Kay [MVP]" <msnewsreplies.TakeThisOut@jonathankay.com> wrote
in
| message
| > > > > news:O53eYG8bDHA.1552@TK2MSFTNGP11.phx.gbl...
| > > > > > Greetings Earl,
| > > > > >
| > > > > > Can you be more specific about what exactly is occurring
and any
| error
| > > > > message that you're
| > > > > > receiving?
| > > > > > ____________________________________________
| > > > > > Jonathan Kay
| > > > > > Windows MVP, Messenger
| > > > > > Associate Expert
| > > > > > http://www.microsoft.com/windowsxp/expertzone/
| > > > > > Messenger Resources - http://messenger.jonathankay.com
| > > > > >
| > > > > > "Earl Caravelle II" <caravelle-ii.TakeThisOut@terra.es> wrote in
message
| > > > > > news:bisjv1$ch973$1@ID-67299.news.uni-berlin.de...
| > > > > > > Hello
| > > > > > >
| > > > > > > I'm using MSN 6 with my 3 windows XP PRO SP1 machines, I
can't
| make
| > > > > remote
| > > > > > > assistance work, I'm using a D-link ( AirPlus Xtreme G
2.4 Ghz.
| > > > > Wireless
| > > > > > > Broadband Router ) sending files works
| > > > > > > If I use WM 4.7 not problem
| > > > > > > Any help please?
| > > > > > >
| > > > > > > Earl
| > > > > > >
| > > > > > >
| > > > > >
| > > > > >
| > > > >
| > > > >
| > > >
| > > >
| > >
| > >
| >
| >
|
|