Random screen blank & frozen system

Hi,

Laptops/notebooks are proprietary machines. While the video adapter may come
from ATI, support for the systems needs to come straight from the vendor.
This is because only they are going to have knowledge of the system build
and any alterations or proprietary hardware that is used. If a new system is
not functioning properly, then it should be returned to the manufacturer
under warranty. There's no reason that the end user should have to spend
their time trying to fix it as it may be a hardware issue.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"RE: Random screen blank & frozen system" <RE: Random screen blank & frozen
system.DeleteThis@discussions.microsoft.com> wrote in message
news:D609DDCB-1288-4B2B-BFF4-1A5F2224DA51@microsoft.com...
> Hi,
> I have the same problem with my brand new Toshiba A200 with 2GB RAM and
> ATI
> Mobility Radeon HD 2600. ATI refused to help and recommeded getting
> support
> from Toshiba. http://support.ati.com/ics/support/default.asp?deptID=894
>
> "Causers" wrote:
>
>> I got a new ACER TravelMate 5720G about 3 weeks ago and over the last
>> couple
>> of days, at random intervals, the screen switches off and the system
>> becomes
>> unresponsive. The power light is still on, as are the indicators for
>> fully
>> charged battery & Wireless LAN connection. Power settings are set so
>> that
>> the screen and the hard drive never switch off. Any ideas what might be
>> causing the problem?
>>
>> Intel T7300 (2.0GHz, 800MHz FSB, 4MB L2 Cache)
>> ATI Mobility Radeon X2500
>> 2GB DDR2 RAM