RDP and Outlook

Which version of Outlook? Anything in the event log?

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"Mike" <Mike.RemoveThis@discussions.microsoft.com> wrote in message
news:6F201881-513A-406A-A2FA-3C231CBBE2BA@microsoft.com...
> Hi,
>
> I have a couple of users who spend 1/2 of their day answering the phone at
> our reception desk, and so they use RDP to connect to their office desktop
> to
> run Outlook. They are complaining to me that if they spend a couple of
> minutes on a phone call and turn back to the reception computer, that
> Outlook
> has stopped working and they have to close outlook and open it back up to
> get
> it to work again. This behavior has just started apparently.
> Any ideas on what might be causing this? All computers are on the same
> subnet/same building.
>
> Mike
>

We are running Exchange if that helps, so no .pst files. Outlook 2003 and
Exchange 2003.

Thanks for the replies.

Mike


"David B." wrote:

> Which version of Outlook? Anything in the event log?
>
> --
>
>
> ------
> "Mike" <Mike.RemoveThis@discussions.microsoft.com> wrote in message
> news:6F201881-513A-406A-A2FA-3C231CBBE2BA@microsoft.com...
> > Hi,
> >
> > I have a couple of users who spend 1/2 of their day answering the phone at
> > our reception desk, and so they use RDP to connect to their office desktop
> > to
> > run Outlook. They are complaining to me that if they spend a couple of
> > minutes on a phone call and turn back to the reception computer, that
> > Outlook
> > has stopped working and they have to close outlook and open it back up to
> > get
> > it to work again. This behavior has just started apparently.
> > Any ideas on what might be causing this? All computers are on the same
> > subnet/same building.
> >
> > Mike
> >
>
>

> They are complaining to me that if they spend a couple of
> minutes on a phone call and turn back to the reception computer, that
> Outlook
> has stopped working and they have to close outlook and open it back up to
> get
> it to work again.

Are you sure it's just Outlook and not their whole RDP session back to their
desktops? Users can be annoyingly imprecise when reporting problems. Make
sure you're not chasing after the wrong problem.

Are you using any add-ons to Outlook?

Is it repeatable? Does it time out from other connections back to their
desktop? Or just from the receptionist machine? If it's truly just the
Outlook session I can't really see how it would matter from where you make
the connection, but it never hurts to confirm it. It's entirely possible
there's something wrong on the receptionist machine causing the trouble
(like a video driver issue having some strange impact). If it's really the
outlook app I'd check the receptionist video driver to start with.

Might it be possible their desktop machines are having this same problem
even when not being controlled via RDP? Check whether the power management
or screensaver settings aren't causing the problem. Also check the network
driver power management settings on their desktops. There can be all sorts
of problems if something times out because a driver has puts something to
sleep.

Make sure you're not having some seemingly unrelated networking troubles,
both on their desktops and on the Exchange server. Examine the event logs
and look for errors. There generally shouldn't be many. Make sure you're
not running out of DHCP leases.

-Bill Kearney

On Sat, 11 Jul 2009 12:05:59 -0400, "Bill Kearney"
<wkearney99.RemoveThis@hotmail.com> wrote:

>> They are complaining to me that if they spend a couple of
>> minutes on a phone call and turn back to the reception computer, that
>> Outlook
>> has stopped working and they have to close outlook and open it back up to
>> get
>> it to work again.
>
>Are you sure it's just Outlook and not their whole RDP session back to their
>desktops? Users can be annoyingly imprecise when reporting problems. Make
>sure you're not chasing after the wrong problem.
>
>Are you using any add-ons to Outlook?
>
>Is it repeatable? Does it time out from other connections back to their
>desktop? Or just from the receptionist machine? If it's truly just the
>Outlook session I can't really see how it would matter from where you make
>the connection, but it never hurts to confirm it. It's entirely possible
>there's something wrong on the receptionist machine causing the trouble
>(like a video driver issue having some strange impact). If it's really the
>outlook app I'd check the receptionist video driver to start with.
>
>Might it be possible their desktop machines are having this same problem
>even when not being controlled via RDP? Check whether the power management
>or screensaver settings aren't causing the problem. Also check the network
>driver power management settings on their desktops. There can be all sorts
>of problems if something times out because a driver has puts something to
>sleep.
>
>Make sure you're not having some seemingly unrelated networking troubles,
>both on their desktops and on the Exchange server. Examine the event logs
>and look for errors. There generally shouldn't be many. Make sure you're
>not running out of DHCP leases.
>
>-Bill Kearney

I would also check the timeouts on their logon screen savers to make
sure it's not a malfunction of the remote (RDP) GUI interface due to
after-market screen savers or the like.