Media Center Remote/Guide won't change Comcast Digital cha..

CSM1,
Believe me all of this has been done several times. HP even sent me a new IR
emitter as they said that was the problem but it did not fix it.

The type of set top box is Motorola and I do have a manual for it.



--
malibu


"CSM1" wrote:

> Malibu,
> Did you ever tell us what brand of set top box you are using?
>
> As to the emitter being in the right place, it is not until you actually get
> a response from the STB with the MCE remote.
>
> Are you sure that MCE is sending the right code to your STB?
>
> Have you gone through the MCE "learning mode" with the STB's remote control.
> MCE sometimes must 'learn' the STB's codes for MCE to talk to the STB.
>
> Remember you must have the STB's remote within six inches of the MCE USB IR
> Box. The STB remote control led must be facing the window of the USB IR box.
>
> After you are sure that MCE is sending the correct codes for your STB, then
> with MCE remote in hand, keep trying to change to a different channel and
> moving the emitter all around the plastic front of the STB.
>
> Watch the emitter flash, when it quits flashing, move to another spot, and
> try a channel change with MCE remote control.
>
> I think I kept using the Channel UP or Down button on the MCE remote until
> the STB changed channels. I was watching the STB on the TV, not via MCE.
> That way I knew immediately when the channel changed, not 3 seconds later as
> it does via MCE Live TV.
>
> Somewhere you should get a response from the STB.
>
> The IR sensor on the STB is never where you think it is. Unless you have the
> service manual for the STB
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
> "malibu" <malibu.DeleteThis@discussions.microsoft.com> wrote in message
> news:4141BAB6-8E28-4AB5-8D58-FC9A993713AF@microsoft.com...
> > Jaime,
> > You are correct the IR emitter is stuck to the front of the set top box
> > and
> > the IR reciever is plugged into the PC via USB.
> >
> > CSM1,
> > The emitter has been moved all over the front of the set top box I can see
> > the light thru the box it is in the right place. I have also tried both
> > jacks
> > on the back of the IR box.
> >
> > I have done everything that everyone has suggested several times nothing
> > changes the fact that I can not change channels with the Media Center
> > Remote.
> >
> >
> >
> > --
> > malibu
> >
> >
> > "Jaime" wrote:
> >
> >> Just to verify, the IR emitter is stuck to the cable box over the sensor
> >> window, not the IR receiver (which plugs into the PC via USB)?
> >> --
> >> James
> >> Orlando (Goofy says "Hey"), Florida
> >>
> >> "malibu" <malibu.DeleteThis@discussions.microsoft.com> wrote in message
> >> news:8558AAD0-6618-411F-A68B-6C3FF4CB05DE@microsoft.com...
> >> > The IR receiver is plugged into the PC and detected.
> >> > I am sure it is placed over the sensor on the cable box.
> >> > The channels do not change when running the setup wizard. The only way
> >> > I
> >> > can
> >> > change the channels is to use the setup remote. Other than that
> >> > everything
> >> > else is running correctly.
> >> > --
> >> > malibu
> >> >
> >> >
> >> > "Jaime" wrote:
> >> >
> >> >> You need to provide more info if you want help.
> >> >>
> >> >> Is the IR receiver plugged into the PC and detected?
> >> >>
> >> >> Is the IR emitter plugged into the receiver and you are sure it is
> >> >> placed
> >> >> over the sensor on your cable box?
> >> >>
> >> >> Do the channels change when running the setup wizard?
> >> >>
> >> >> Does everything else seem to run correctly during setup (finds your
> >> >> provider, service, etc.)?
> >> >> --
> >> >> James
> >> >> Orlando (Goofy says "Hey"), Florida
> >> >>
> >> >>
> >> >>
> >> >> "malibu" <malibu.DeleteThis@discussions.microsoft.com> wrote in message
> >> >> news:77308439-E502-416A-857D-DD03CB0B891E@microsoft.com...
> >> >> >I also am still having the same problem. I have been trying to get
> >> >> >the
> >> >> >Media
> >> >> > center remote to change the channels since I got this new PC in
> >> >> > March.
> >> >> > I
> >> >> > have
> >> >> > worked with HP and they thought it was the remote sensor and sent me
> >> >> > a
> >> >> > new
> >> >> > sensor but that did not fix the issue. HP just keeps telling me to
> >> >> > rerun
> >> >> > the
> >> >> > Media Center setup which I have done a zillion times and it does not
> >> >> > correct
> >> >> > the issue. I have to use the setop remote in order for the channels
> >> >> > to
> >> >> > change. The problem with that is is you want to schedule a recording
> >> >> > you
> >> >> > need
> >> >> > to make sure you have it on the correct channel. Any help anyone can
> >> >> > give
> >> >> > would be appreciated. I am so frustrated I feel like throwing the PC
> >> >> > out
> >> >> > the
> >> >> > window.
> >> >> >
> >> >> > --
> >> >> > malibu
> >> >> >
> >> >> >
> >> >> > "zod" wrote:
> >> >> >
> >> >> >> Hello!
> >> >> >>
> >> >> >> As things stand, I can watch TV on the snazzy Media Center, but I
> >> >> >> cannot
> >> >> >> change the channels with the MC channel guide, or with the MC
> >> >> >> remote.
> >> >> >> Despite
> >> >> >> wading through the set-up a bajillion times, in every possible
> >> >> >> permutation...
> >> >> >> nope. Can't change the channels other than using the Comcast STB
> >> >> >> remote
> >> >> >> to
> >> >> >> change the channels on the STB... that is, I use the Comcast remote
> >> >> >> and
> >> >> >> STB's
> >> >> >> guide, and bypass the MC channel guide/remote entirely... which is
> >> >> >> a
> >> >> >> drag,
> >> >> >> and not what I want to do, clearly. So the channel I'm watching,
> >> >> >> and
> >> >> >> the
> >> >> >> channel the MC guide says I'm watching have nothing to do with each
> >> >> >> other. I
> >> >> >> can change the MC guide to any channel, but it only displays the
> >> >> >> channel
> >> >> >> the
> >> >> >> STB is actually set for.
> >> >> >>
> >> >> >> It doesn't seem to be an IR blaster issue 'cause even once
> >> >> >> "programmed"
> >> >> >> the
> >> >> >> MC remote won't operate the STB at point-blank range.
> >> >> >>
> >> >> >> The STB is connected to my HP Pavillion via coax... should I switch
> >> >> >> to
> >> >> >> component?
> >> >> >>
> >> >> >> Ummm, help?
> >> >>
> >> >>
> >>
> >>
>
>

Does the emitter flash when changing channels with MCE remote?

Motorola STB and I woud guess the manual is the USER manual and not the
SERVICE manual.
Service manuals have all of the repair info and technological info.
Including the schematic diagrams.

It is not a Motorola 4DTV model DSR-922 is it?

If it is a 4DTV DSR-922, we are all spinning our wheels. MCE can not change
the satellite on the DSR-922, MCE does not know how to change the satellite
and the transponder.

What Model number Motorola is it? Motorola makes dozens of STBs.
Is it a Cable Receiver?
Can you change channels on the Motorola with just a three or four digit
number on the Motorola remote?

What service are you using the Motorola STB for Cable TV, satellite or over
the air?
Who is your TV service provider?

--
CSM1
http://www.carlmcmillan.com
--
"malibu" <malibu.RemoveThis@discussions.microsoft.com> wrote in message
news:AD07057B-E918-4FBB-8533-323CABD5AD0C@microsoft.com...
> CSM1,
> Believe me all of this has been done several times. HP even sent me a new
> IR
> emitter as they said that was the problem but it did not fix it.
>
> The type of set top box is Motorola and I do have a manual for it.
>
>
>
> --
> malibu
>
>
> "CSM1" wrote:
>
>> Malibu,
>> Did you ever tell us what brand of set top box you are using?
>>
>> As to the emitter being in the right place, it is not until you actually
>> get
>> a response from the STB with the MCE remote.
>>
>> Are you sure that MCE is sending the right code to your STB?
>>
>> Have you gone through the MCE "learning mode" with the STB's remote
>> control.
>> MCE sometimes must 'learn' the STB's codes for MCE to talk to the STB.
>>
>> Remember you must have the STB's remote within six inches of the MCE USB
>> IR
>> Box. The STB remote control led must be facing the window of the USB IR
>> box.
>>
>> After you are sure that MCE is sending the correct codes for your STB,
>> then
>> with MCE remote in hand, keep trying to change to a different channel and
>> moving the emitter all around the plastic front of the STB.
>>
>> Watch the emitter flash, when it quits flashing, move to another spot,
>> and
>> try a channel change with MCE remote control.
>>
>> I think I kept using the Channel UP or Down button on the MCE remote
>> until
>> the STB changed channels. I was watching the STB on the TV, not via MCE.
>> That way I knew immediately when the channel changed, not 3 seconds later
>> as
>> it does via MCE Live TV.
>>
>> Somewhere you should get a response from the STB.
>>
>> The IR sensor on the STB is never where you think it is. Unless you have
>> the
>> service manual for the STB
>>
>> --
>> CSM1
>> http://www.carlmcmillan.com
>> --
>> "malibu" <malibu.RemoveThis@discussions.microsoft.com> wrote in message
>> news:4141BAB6-8E28-4AB5-8D58-FC9A993713AF@microsoft.com...
>> > Jaime,
>> > You are correct the IR emitter is stuck to the front of the set top box
>> > and
>> > the IR reciever is plugged into the PC via USB.
>> >
>> > CSM1,
>> > The emitter has been moved all over the front of the set top box I can
>> > see
>> > the light thru the box it is in the right place. I have also tried both
>> > jacks
>> > on the back of the IR box.
>> >
>> > I have done everything that everyone has suggested several times
>> > nothing
>> > changes the fact that I can not change channels with the Media Center
>> > Remote.
>> >
>> >
>> >
>> > --
>> > malibu
>> >
>> >
>> > "Jaime" wrote:
>> >
>> >> Just to verify, the IR emitter is stuck to the cable box over the
>> >> sensor
>> >> window, not the IR receiver (which plugs into the PC via USB)?
>> >> --
>> >> James
>> >> Orlando (Goofy says "Hey"), Florida
>> >>
>> >> "malibu" <malibu.RemoveThis@discussions.microsoft.com> wrote in message
>> >> news:8558AAD0-6618-411F-A68B-6C3FF4CB05DE@microsoft.com...
>> >> > The IR receiver is plugged into the PC and detected.
>> >> > I am sure it is placed over the sensor on the cable box.
>> >> > The channels do not change when running the setup wizard. The only
>> >> > way
>> >> > I
>> >> > can
>> >> > change the channels is to use the setup remote. Other than that
>> >> > everything
>> >> > else is running correctly.
>> >> > --
>> >> > malibu
>> >> >
>> >> >
>> >> > "Jaime" wrote:
>> >> >
>> >> >> You need to provide more info if you want help.
>> >> >>
>> >> >> Is the IR receiver plugged into the PC and detected?
>> >> >>
>> >> >> Is the IR emitter plugged into the receiver and you are sure it is
>> >> >> placed
>> >> >> over the sensor on your cable box?
>> >> >>
>> >> >> Do the channels change when running the setup wizard?
>> >> >>
>> >> >> Does everything else seem to run correctly during setup (finds your
>> >> >> provider, service, etc.)?
>> >> >> --
>> >> >> James
>> >> >> Orlando (Goofy says "Hey"), Florida
>> >> >>
>> >> >>
>> >> >>
>> >> >> "malibu" <malibu.RemoveThis@discussions.microsoft.com> wrote in message
>> >> >> news:77308439-E502-416A-857D-DD03CB0B891E@microsoft.com...
>> >> >> >I also am still having the same problem. I have been trying to get
>> >> >> >the
>> >> >> >Media
>> >> >> > center remote to change the channels since I got this new PC in
>> >> >> > March.
>> >> >> > I
>> >> >> > have
>> >> >> > worked with HP and they thought it was the remote sensor and sent
>> >> >> > me
>> >> >> > a
>> >> >> > new
>> >> >> > sensor but that did not fix the issue. HP just keeps telling me
>> >> >> > to
>> >> >> > rerun
>> >> >> > the
>> >> >> > Media Center setup which I have done a zillion times and it does
>> >> >> > not
>> >> >> > correct
>> >> >> > the issue. I have to use the setop remote in order for the
>> >> >> > channels
>> >> >> > to
>> >> >> > change. The problem with that is is you want to schedule a
>> >> >> > recording
>> >> >> > you
>> >> >> > need
>> >> >> > to make sure you have it on the correct channel. Any help anyone
>> >> >> > can
>> >> >> > give
>> >> >> > would be appreciated. I am so frustrated I feel like throwing the
>> >> >> > PC
>> >> >> > out
>> >> >> > the
>> >> >> > window.
>> >> >> >
>> >> >> > --
>> >> >> > malibu
>> >> >> >
>> >> >> >
>> >> >> > "zod" wrote:
>> >> >> >
>> >> >> >> Hello!
>> >> >> >>
>> >> >> >> As things stand, I can watch TV on the snazzy Media Center, but
>> >> >> >> I
>> >> >> >> cannot
>> >> >> >> change the channels with the MC channel guide, or with the MC
>> >> >> >> remote.
>> >> >> >> Despite
>> >> >> >> wading through the set-up a bajillion times, in every possible
>> >> >> >> permutation...
>> >> >> >> nope. Can't change the channels other than using the Comcast STB
>> >> >> >> remote
>> >> >> >> to
>> >> >> >> change the channels on the STB... that is, I use the Comcast
>> >> >> >> remote
>> >> >> >> and
>> >> >> >> STB's
>> >> >> >> guide, and bypass the MC channel guide/remote entirely... which
>> >> >> >> is
>> >> >> >> a
>> >> >> >> drag,
>> >> >> >> and not what I want to do, clearly. So the channel I'm watching,
>> >> >> >> and
>> >> >> >> the
>> >> >> >> channel the MC guide says I'm watching have nothing to do with
>> >> >> >> each
>> >> >> >> other. I
>> >> >> >> can change the MC guide to any channel, but it only displays the
>> >> >> >> channel
>> >> >> >> the
>> >> >> >> STB is actually set for.
>> >> >> >>
>> >> >> >> It doesn't seem to be an IR blaster issue 'cause even once
>> >> >> >> "programmed"
>> >> >> >> the
>> >> >> >> MC remote won't operate the STB at point-blank range.
>> >> >> >>
>> >> >> >> The STB is connected to my HP Pavillion via coax... should I
>> >> >> >> switch
>> >> >> >> to
>> >> >> >> component?
>> >> >> >>
>> >> >> >> Ummm, help?
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>

CSM1
The emitter flashes when I use the MCE remote and the keyboard and the
display says the channel changed but it does not physically change the
channel.
The set top box is a Motorola DCT700. It is a digital cable box. My service
provider our local telephone and cable company here in NC.
--
malibu


"CSM1" wrote:

> Does the emitter flash when changing channels with MCE remote?
>
> Motorola STB and I woud guess the manual is the USER manual and not the
> SERVICE manual.
> Service manuals have all of the repair info and technological info.
> Including the schematic diagrams.
>
> It is not a Motorola 4DTV model DSR-922 is it?
>
> If it is a 4DTV DSR-922, we are all spinning our wheels. MCE can not change
> the satellite on the DSR-922, MCE does not know how to change the satellite
> and the transponder.
>
> What Model number Motorola is it? Motorola makes dozens of STBs.
> Is it a Cable Receiver?
> Can you change channels on the Motorola with just a three or four digit
> number on the Motorola remote?
>
> What service are you using the Motorola STB for Cable TV, satellite or over
> the air?
> Who is your TV service provider?
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> news:AD07057B-E918-4FBB-8533-323CABD5AD0C@microsoft.com...
> > CSM1,
> > Believe me all of this has been done several times. HP even sent me a new
> > IR
> > emitter as they said that was the problem but it did not fix it.
> >
> > The type of set top box is Motorola and I do have a manual for it.
> >
> >
> >
> > --
> > malibu
> >
> >
> > "CSM1" wrote:
> >
> >> Malibu,
> >> Did you ever tell us what brand of set top box you are using?
> >>
> >> As to the emitter being in the right place, it is not until you actually
> >> get
> >> a response from the STB with the MCE remote.
> >>
> >> Are you sure that MCE is sending the right code to your STB?
> >>
> >> Have you gone through the MCE "learning mode" with the STB's remote
> >> control.
> >> MCE sometimes must 'learn' the STB's codes for MCE to talk to the STB.
> >>
> >> Remember you must have the STB's remote within six inches of the MCE USB
> >> IR
> >> Box. The STB remote control led must be facing the window of the USB IR
> >> box.
> >>
> >> After you are sure that MCE is sending the correct codes for your STB,
> >> then
> >> with MCE remote in hand, keep trying to change to a different channel and
> >> moving the emitter all around the plastic front of the STB.
> >>
> >> Watch the emitter flash, when it quits flashing, move to another spot,
> >> and
> >> try a channel change with MCE remote control.
> >>
> >> I think I kept using the Channel UP or Down button on the MCE remote
> >> until
> >> the STB changed channels. I was watching the STB on the TV, not via MCE.
> >> That way I knew immediately when the channel changed, not 3 seconds later
> >> as
> >> it does via MCE Live TV.
> >>
> >> Somewhere you should get a response from the STB.
> >>
> >> The IR sensor on the STB is never where you think it is. Unless you have
> >> the
> >> service manual for the STB
> >>
> >> --
> >> CSM1
> >> http://www.carlmcmillan.com
> >> --
> >> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> >> news:4141BAB6-8E28-4AB5-8D58-FC9A993713AF@microsoft.com...
> >> > Jaime,
> >> > You are correct the IR emitter is stuck to the front of the set top box
> >> > and
> >> > the IR reciever is plugged into the PC via USB.
> >> >
> >> > CSM1,
> >> > The emitter has been moved all over the front of the set top box I can
> >> > see
> >> > the light thru the box it is in the right place. I have also tried both
> >> > jacks
> >> > on the back of the IR box.
> >> >
> >> > I have done everything that everyone has suggested several times
> >> > nothing
> >> > changes the fact that I can not change channels with the Media Center
> >> > Remote.
> >> >
> >> >
> >> >
> >> > --
> >> > malibu
> >> >
> >> >
> >> > "Jaime" wrote:
> >> >
> >> >> Just to verify, the IR emitter is stuck to the cable box over the
> >> >> sensor
> >> >> window, not the IR receiver (which plugs into the PC via USB)?
> >> >> --
> >> >> James
> >> >> Orlando (Goofy says "Hey"), Florida
> >> >>
> >> >> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> >> >> news:8558AAD0-6618-411F-A68B-6C3FF4CB05DE@microsoft.com...
> >> >> > The IR receiver is plugged into the PC and detected.
> >> >> > I am sure it is placed over the sensor on the cable box.
> >> >> > The channels do not change when running the setup wizard. The only
> >> >> > way
> >> >> > I
> >> >> > can
> >> >> > change the channels is to use the setup remote. Other than that
> >> >> > everything
> >> >> > else is running correctly.
> >> >> > --
> >> >> > malibu
> >> >> >
> >> >> >
> >> >> > "Jaime" wrote:
> >> >> >
> >> >> >> You need to provide more info if you want help.
> >> >> >>
> >> >> >> Is the IR receiver plugged into the PC and detected?
> >> >> >>
> >> >> >> Is the IR emitter plugged into the receiver and you are sure it is
> >> >> >> placed
> >> >> >> over the sensor on your cable box?
> >> >> >>
> >> >> >> Do the channels change when running the setup wizard?
> >> >> >>
> >> >> >> Does everything else seem to run correctly during setup (finds your
> >> >> >> provider, service, etc.)?
> >> >> >> --
> >> >> >> James
> >> >> >> Orlando (Goofy says "Hey"), Florida
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> >> >> >> news:77308439-E502-416A-857D-DD03CB0B891E@microsoft.com...
> >> >> >> >I also am still having the same problem. I have been trying to get
> >> >> >> >the
> >> >> >> >Media
> >> >> >> > center remote to change the channels since I got this new PC in
> >> >> >> > March.
> >> >> >> > I
> >> >> >> > have
> >> >> >> > worked with HP and they thought it was the remote sensor and sent
> >> >> >> > me
> >> >> >> > a
> >> >> >> > new
> >> >> >> > sensor but that did not fix the issue. HP just keeps telling me
> >> >> >> > to
> >> >> >> > rerun
> >> >> >> > the
> >> >> >> > Media Center setup which I have done a zillion times and it does
> >> >> >> > not
> >> >> >> > correct
> >> >> >> > the issue. I have to use the setop remote in order for the
> >> >> >> > channels
> >> >> >> > to
> >> >> >> > change. The problem with that is is you want to schedule a
> >> >> >> > recording
> >> >> >> > you
> >> >> >> > need
> >> >> >> > to make sure you have it on the correct channel. Any help anyone
> >> >> >> > can
> >> >> >> > give
> >> >> >> > would be appreciated. I am so frustrated I feel like throwing the
> >> >> >> > PC
> >> >> >> > out
> >> >> >> > the
> >> >> >> > window.
> >> >> >> >
> >> >> >> > --
> >> >> >> > malibu
> >> >> >> >
> >> >> >> >
> >> >> >> > "zod" wrote:
> >> >> >> >
> >> >> >> >> Hello!
> >> >> >> >>
> >> >> >> >> As things stand, I can watch TV on the snazzy Media Center, but
> >> >> >> >> I
> >> >> >> >> cannot
> >> >> >> >> change the channels with the MC channel guide, or with the MC
> >> >> >> >> remote.
> >> >> >> >> Despite
> >> >> >> >> wading through the set-up a bajillion times, in every possible
> >> >> >> >> permutation...
> >> >> >> >> nope. Can't change the channels other than using the Comcast STB
> >> >> >> >> remote
> >> >> >> >> to
> >> >> >> >> change the channels on the STB... that is, I use the Comcast
> >> >> >> >> remote
> >> >> >> >> and
> >> >> >> >> STB's
> >> >> >> >> guide, and bypass the MC channel guide/remote entirely... which
> >> >> >> >> is
> >> >> >> >> a
> >> >> >> >> drag,
> >> >> >> >> and not what I want to do, clearly. So the channel I'm watching,
> >> >> >> >> and
> >> >> >> >> the
> >> >> >> >> channel the MC guide says I'm watching have nothing to do with
> >> >> >> >> each
> >> >> >> >> other. I
> >> >> >> >> can change the MC guide to any channel, but it only displays the
> >> >> >> >> channel
> >> >> >> >> the
> >> >> >> >> STB is actually set for.
> >> >> >> >>
> >> >> >> >> It doesn't seem to be an IR blaster issue 'cause even once
> >> >> >> >> "programmed"
> >> >> >> >> the
> >> >> >> >> MC remote won't operate the STB at point-blank range.
> >> >> >> >>
> >> >> >> >> The STB is connected to my HP Pavillion via coax... should I
> >> >> >> >> switch
> >> >> >> >> to
> >> >> >> >> component?
> >> >> >> >>
> >> >> >> >> Ummm, help?
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>
>
>

Hi Barb,
I just got off the phone with SONY PC customer support for help with my Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels. I should be happy that I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has its own remote and that the Comcast remote can change channels. So I asked why this computer has an infrared transmitter built into the Vaio system. They responded it is for older cable boxes – those that do not come with their own remote. They said they have had numerous calls regarding this same problem and have been telling their customers that there is no problem it works as it should – i.e. the WMC Remote and Guide is not suppose to be able to change Comcast Digital channels. What is your response to this statement? Are they simply untruthful because they have no solution to the problem? Or What?

P.S. It is funny because I called them once before and they said that if I had Windows XP installed that the Windows Media Center Remote and Guide would change Comcast Digital channels.

are you running Vista or XP (you mention XP but in a different frame
of reference).

That G # is a serial number of some type. Moto stb's are usually 4
digits with a prefix in front of them Can you check the model #
again please?

as for the IR - you would need a Media Center ehome IR receiver. the
standard IR ports on computers are not ehome receivers. does device
manager show an ehome receiver? if yes, did the machine come with an
IR blaster to stick on the STB? the sticky part of the blaster needs
to be exactly over the "eye" on the stb where the IR receiver is.
use a flashlight to find it.

On Sun, 16 Nov 2008 12:30:20 -0800, Jon Bonnelle wrote:

>Hi Barb,
>I just got off the phone with SONY PC customer support for help with my Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels. I should be happy that I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has its own remote and that the Comcast remote can change channels. So I asked why this computer has an infrared transmitter built into the Vaio system. They responded it is for older cable boxes – those that do not come with their own remote. They said they have had numerous calls regarding this same problem and have been telling their customers that there is no problem it works as it should – i.e. the WMC Remote and Guide is not suppose to be able to change Comcast Digital channels. What is your response to this statement? Are they simply untruthful because they have no solution to the problem? Or What?
>
>P.S. It is funny because I called them once before and they said that if I had Windows XP installed that the Windows Media Center Remote and Guide would change Comcast Digital channels.
>
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com

For some reason the original question/post by "unknown" shows as blank;
however, based on the replies this may be a similar problem that I have
experienced. Could you please post the original question/problem? I am
currently running Windows Media Center 2002, and some time ago added satelite
to the computer. We have a similar problem (I think) changing channels, and
through some advice was directed to add an IR receiver, but have not gotten
it to work.

Would appreciate the additional information to see if it is applicable to
our system.

Thanks,

"Barb Bowman" wrote:

> are you running Vista or XP (you mention XP but in a different frame
> of reference).
>
> That G # is a serial number of some type. Moto stb's are usually 4
> digits with a prefix in front of them Can you check the model #
> again please?
>
> as for the IR - you would need a Media Center ehome IR receiver. the
> standard IR ports on computers are not ehome receivers. does device
> manager show an ehome receiver? if yes, did the machine come with an
> IR blaster to stick on the STB? the sticky part of the blaster needs
> to be exactly over the "eye" on the stb where the IR receiver is.
> use a flashlight to find it.
>
> On Sun, 16 Nov 2008 12:30:20 -0800, Jon Bonnelle wrote:
>
> >Hi Barb,
> >I just got off the phone with SONY PC customer support for help with my Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels. I should be happy that I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has its own remote and that the Comcast remote can change channels. So I asked why this computer has an infrared transmitter built into the Vaio system. They responded it is for older cable boxes – those that do not come with their own remote. They said they have had numerous calls regarding this same problem and have been telling their customers that there is no problem it works as it should – i.e. the WMC Remote and Guide is not suppose to be able to change Comcast Digital channels. What is your response to this statement? Are they simply untruthful because they have no solution to the problem? Or What?
> >
> >P.S. It is funny because I called them once before and they said that if I had Windows XP installed that the Windows Media Center Remote and Guide would change Comcast Digital channels.
> >
> --
>
> Barb Bowman
> MS-MVP
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
> http://digitalmediaphile.wordpress.com
>

would rather you started a new thread and described your issue
completely.

you speak of changing channels. do you mean with the remote numeric
keys/page up/down on the remote or both? is MCE recognizing the
remote at all?

On Mon, 17 Nov 2008 09:16:01 -0800, CIW
<CIW DeleteThis @discussions.microsoft.com> wrote:

>For some reason the original question/post by "unknown" shows as blank;
>however, based on the replies this may be a similar problem that I have
>experienced. Could you please post the original question/problem? I am
>currently running Windows Media Center 2002, and some time ago added satelite
>to the computer. We have a similar problem (I think) changing channels, and
>through some advice was directed to add an IR receiver, but have not gotten
>it to work.
>
>Would appreciate the additional information to see if it is applicable to
>our system.
>
>Thanks,
>
>"Barb Bowman" wrote:
>
>> are you running Vista or XP (you mention XP but in a different frame
>> of reference).
>>
>> That G # is a serial number of some type. Moto stb's are usually 4
>> digits with a prefix in front of them Can you check the model #
>> again please?
>>
>> as for the IR - you would need a Media Center ehome IR receiver. the
>> standard IR ports on computers are not ehome receivers. does device
>> manager show an ehome receiver? if yes, did the machine come with an
>> IR blaster to stick on the STB? the sticky part of the blaster needs
>> to be exactly over the "eye" on the stb where the IR receiver is.
>> use a flashlight to find it.
>>
>> On Sun, 16 Nov 2008 12:30:20 -0800, Jon Bonnelle wrote:
>>
>> >Hi Barb,
>> >I just got off the phone with SONY PC customer support for help with my Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels. I should be happy that I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has its own remote and that the Comcast remote can change channels. So I asked why this computer has an infrared transmitter built into the Vaio system. They responded it is for older cable boxes – those that do not come with their own remote. They said they have had numerous calls regarding this same problem and have been telling their customers that there is no problem it works as it should – i.e. the WMC Remote and Guide is not suppose to be able to change Comcast Digital channels. What is your response to this statement? Are they simply untruthful because they have no solution to the problem? Or What?
>> >
>> >P.S. It is funny because I called them once before and they said that if I had Windows XP installed that the Windows Media Center Remote and Guide would change Comcast Digital channels.
>> >
>> --
>>
>> Barb Bowman
>> MS-MVP
>> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
>> http://blogs.digitalmediaphile.com/barb/
>> http://digitalmediaphile.wordpress.com
>>
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com

On Sun, 16 Nov 2008 16:31:49 -0500, Barb Bowman <barb.RemoveThis@nospam.com>
wrote:

>are you running Vista or XP (you mention XP but in a different frame
>of reference).
>
>That G # is a serial number of some type. Moto stb's are usually 4
>digits with a prefix in front of them Can you check the model #
>again please?
>
>as for the IR - you would need a Media Center ehome IR receiver. the
>standard IR ports on computers are not ehome receivers. does device
>manager show an ehome receiver? if yes, did the machine come with an
>IR blaster to stick on the STB? the sticky part of the blaster needs
>to be exactly over the "eye" on the stb where the IR receiver is.
>use a flashlight to find it.
>
>On Sun, 16 Nov 2008 12:30:20 -0800, Jon Bonnelle wrote:
>
>>Hi Barb,
>>I just got off the phone with SONY PC customer support for help with my Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels. I should be happy that I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has its own remote and that the Comcast remote can change channels. So I asked why this computer has an infrared transmitter built into the Vaio system. They responded it is for older cable boxes – those that do not come with their own remote. They said they have had numerous calls regarding this same problem and have been telling their customers that there is no problem it works as it should – i.e. the WMC Remote and Guide is not suppose to be able to change Comcast Digital channels. What is your response to this statement? Are they simply untruthful because they have no solution to the problem? Or What?
>>
>>P.S. It is funny because I called them once before and they said that if I had Windows XP installed that the Windows Media Center Remote and Guide would change Comcast Digital channels.
>>

Barb, I might have the same problem, or a similar one: Here's my
setup:
ATI TV wonder 650 USB
Vista Ultimate (I also have XP Pro -- both x86 and x64, if necessary.
Also have Vista Ultimate x64 if necessary).
A Microsoft WMC Remote -- P/N X801143-107 -- Model No.1039 -- RC6 IR
Comcast Digital Cable (from wall)
Comcast set-top box -- Model no. DCT700/US
F/G no.633196-004-00
Phase 2.7 Platform ID 176
Comcast-supplied remote.
NO IR-blaster cables, though I do have the IR receiver, and the Media
center Remote does work, but not for setting up TV reception in MEdia
Center. I think I threw away the IR blaster cables, since the glue on
them wouldnt stick. I also have the IR receiver for the WMC Remote,
but no IR blaster cables.


The Problem:
With latest updates to WMC, I can do most of the setup, to where the
Composite shows a picture and sound during setup (I can even change
channels in the small window with the Comcast remote, but cant finish
last step since neither the Comcast-supplied remote, nor the Microsoft
Remote are recognized [for this step], not having IR blaster cables
attached.

So, I know MEdia Center works with my comcast cable box, but lack of
proper cables keeps me from completeing all steps in setup.

So close, yet so far away!!!. I guess I could watch in the little
window shown in setup, but that's kind of tacky, dont you think?

Is it even possible to finish setting up TV reception in MEdia Center,
and if it is, HOW do I do it? Im a complete nubie when it comes to
WMC.


Donald L McDaniel

something like
http://www.smarthome.com/8170/Mini-Stick-On-Infrared-IR-Emitter-Bugs-B...ters/p.
should work, and you can check your local Radio Shack (probably more
$$$)

On Fri, 19 Dec 2008 13:52:08 -0800, Donald L McDaniel
<orthocross.TakeThisOut@invalid.com> wrote:

>Barb, I might have the same problem, or a similar one: Here's my
>setup:
>ATI TV wonder 650 USB
>Vista Ultimate (I also have XP Pro -- both x86 and x64, if necessary.
>Also have Vista Ultimate x64 if necessary).
>A Microsoft WMC Remote -- P/N X801143-107 -- Model No.1039 -- RC6 IR
>Comcast Digital Cable (from wall)
>Comcast set-top box -- Model no. DCT700/US
>F/G no.633196-004-00
>Phase 2.7 Platform ID 176
>Comcast-supplied remote.
>NO IR-blaster cables, though I do have the IR receiver, and the Media
>center Remote does work, but not for setting up TV reception in MEdia
>Center. I think I threw away the IR blaster cables, since the glue on
>them wouldnt stick. I also have the IR receiver for the WMC Remote,
>but no IR blaster cables.
>
>
>The Problem:
>With latest updates to WMC, I can do most of the setup, to where the
>Composite shows a picture and sound during setup (I can even change
>channels in the small window with the Comcast remote, but cant finish
>last step since neither the Comcast-supplied remote, nor the Microsoft
>Remote are recognized [for this step], not having IR blaster cables
>attached.
>
>So, I know MEdia Center works with my comcast cable box, but lack of
>proper cables keeps me from completeing all steps in setup.
>
>So close, yet so far away!!!. I guess I could watch in the little
>window shown in setup, but that's kind of tacky, dont you think?
>
>Is it even possible to finish setting up TV reception in MEdia Center,
>and if it is, HOW do I do it? Im a complete nubie when it comes to
>WMC.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
http://digitalmediaphile.wordpress.com

My experience has been that the Comcast remote works well when the batteries are really strong, but as the charge went down, I would lose the ability to change channels quickly.

Here is my question though - I don't want to deal with ANY remote, whether Comcast's or the one that came with my Sony VAIO. Why can't my KEYBOARD change channels?? When I put the numbers in on the keyboard, they show up on the screen and the picture pauses - it just isn't making the switch to the other channel. I feel like there must just be an additional step to make this work, but I don't know what it is. Can anyone help?



zo wrote:

Media Center Remote/Guide won't change Comcast Digital channels!
09-Sep-07

Hello!

As things stand, I can watch TV on the snazzy Media Center, but I cannot
change the channels with the MC channel guide, or with the MC remote. Despite
wading through the set-up a bajillion times, in every possible permutation...
nope. Can't change the channels other than using the Comcast STB remote to
change the channels on the STB... that is, I use the Comcast remote and STB's
guide, and bypass the MC channel guide/remote entirely... which is a drag,
and not what I want to do, clearly. So the channel I'm watching, and the
channel the MC guide says I'm watching have nothing to do with each other. I
can change the MC guide to any channel, but it only displays the channel the
STB is actually set for.

It doesn't seem to be an IR blaster issue 'cause even once "programmed" the
MC remote won't operate the STB at point-blank range.

The STB is connected to my HP Pavillion via coax... should I switch to
component?

Ummm, help?

Previous Posts In This Thread:

On Sunday, September 09, 2007 3:04 PM
zo wrote:

Media Center Remote/Guide won't change Comcast Digital channels!
Hello!

As things stand, I can watch TV on the snazzy Media Center, but I cannot
change the channels with the MC channel guide, or with the MC remote. Despite
wading through the set-up a bajillion times, in every possible permutation...
nope. Can't change the channels other than using the Comcast STB remote to
change the channels on the STB... that is, I use the Comcast remote and STB's
guide, and bypass the MC channel guide/remote entirely... which is a drag,
and not what I want to do, clearly. So the channel I'm watching, and the
channel the MC guide says I'm watching have nothing to do with each other. I
can change the MC guide to any channel, but it only displays the channel the
STB is actually set for.

It doesn't seem to be an IR blaster issue 'cause even once "programmed" the
MC remote won't operate the STB at point-blank range.

The STB is connected to my HP Pavillion via coax... should I switch to
component?

Ummm, help?

On Sunday, September 09, 2007 5:22 PM
Doug Knox - [MS-MVP] wrote:

Nope, coax or component won't make a difference here.
Nope, coax or component won't make a difference here. See this article by
Barb Bowman on setting up dual STB's. It applies equally well to one.

http://www.microsoft.com/windowsxp/using/mce/expert/bowman_dualtuners.mspx

I can guarantee Comcast boxes were used for her setup.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"zod" <zod RemoveThis @discussions.microsoft.com> wrote in message
news:58CD017C-E22A-455B-8F95-20CE74A44B9D@microsoft.com...

On Monday, September 10, 2007 12:45 AM
Nigel Barker wrote:

Re: Media Center Remote/Guide won't change Comcast Digital channels!
On Sun, 9 Sep 2007 12:04:03 -0700, zod <zod RemoveThis @discussions.microsoft.com> wrote:


The Media Center remote will never change channels on the STB even at point-blank range. The MC
remote needs to be pointed at the MC IR receiver. You should have an IR bug stuck on the front of
the STB over its IR receiver & the other end of the wire is plugged into the MC IR receiver. It's
the IR bug that sends the IR signals & changes channels.
--

Cheers

Nigel Barker
Live from the sunny Cote d'Azur
MCE MVP

On Friday, September 14, 2007 8:24 PM
zo wrote:

Hello again!
Hello again!

These instructions are just a play-by-play... there's no new info here.

I have the IR bug (from IR outboard receiver staright to STB) on the STB,
but it still won't change the channels on the STB. The only way I get
audio/video on the MCE is if the MCE guide is on Channel 3, then I get
whatever channel the STB is set for. The MCE remote won't change the MCE
guide/cable channel to the same channel!

What else can I do?



"Doug Knox - [MS-MVP]" wrote:

On Saturday, September 15, 2007 7:31 AM
Barb Bowman wrote:

can you tell me what brand and model set top box you have?
can you tell me what brand and model set top box you have?

after you have verified with a flashlight that you have the IR bug
squarely over the IR receiver in the STB, can you position yourself
about 5 feet away and see if the page down/page up control on the
MCE remote while in the guide?

On Fri, 14 Sep 2007 17:24:01 -0700, zod
<zod RemoveThis @discussions.microsoft.com> wrote:

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

On Monday, September 17, 2007 3:54 AM
Nigel Barker wrote:

Re: Media Center Remote/Guide won't change Comcast Digital channel
On Fri, 14 Sep 2007 17:24:01 -0700, zod <zod RemoveThis @discussions.microsoft.com> wrote:


Try plugging the IR bug into the other socket on the IR receiver.

If you have never ever been able to change channel with the Media Center remote even intermittently
then I would suspect some hardware problem (IR receiver or IR bug).
--

Cheers

Nigel Barker
Live from the sunny Cote d'Azur
MCE MVP

On Monday, September 17, 2007 11:08 PM
John Forti wrote:

Re: Media Center Remote/Guide won't change Comcast Digital channel
"Barb Bowman" wrote:

On Monday, September 17, 2007 11:34 PM
JohnForti wrote:

Hi,I am having similar problems setting up my new Dell with Vista & Media
Hi,
I am having similar problems setting up my new Dell with Vista & Media
center (w/remote). I on satellite with a set-box.

The remote displays the guide, the channel info and displays all program
info as it should... except when it comes to actually changing the
channels... Nothing happens!
I've re-run the set-up with umpteen configurations and ajustments, have
started over from scratch several times and have called Dell support - to no
avail (!!!) I am still unable to use my MC remote. I CAN change with my
set-box remote, but this is not how I expected it to work...

Help!
John


"Barb Bowman" wrote:

On Tuesday, September 18, 2007 3:04 AM
Nigel Barker wrote:

Re: Media Center Remote/Guide won't change Comcast Digital channel
On Mon, 17 Sep 2007 20:34:01 -0700, John Fortin <JohnFortin RemoveThis @discussions.microsoft.com> wrote:


Look at this article by Barb Bowman on setting up dual STB's. It applies equally well to one.
http://www.microsoft.com/windowsxp/using/mce/expert/bowman_dualtuners.mspx

Please confirm that you have the 1/8" plug of the IR bug plugged into the Media Center IR receiver &
the other end of the bug stuck over the IR receiver of the STB. Placement can be tricky with some
models but you should see some channel changing even if it is intermittent.
--

Cheers

Nigel Barker
Live from the sunny Cote d'Azur
MCE MVP

On Sunday, September 23, 2007 11:42 AM
nujoi190 wrote:

Re: Media Center Remote/Guide won't change Comcast Digital channel
Hello:

My Media Center software worked great on Window XP. Now that I have upgraded
to Vista, neither my keyboard nor Windows remote will change the TV channel.
Like others, my DirecTV remote will work. I have read the article by Ms.
Bowman and this did not solve the problem -in the TV setup wizard, the
channels won't change. I have to finish the setup without configuring the TV
signal. Is there a patch or fix available?

"Nigel Barker" wrote:

On Thursday, October 04, 2007 1:29 PM
malib wrote:

I also am still having the same problem.
I also am still having the same problem. I have been trying to get the Media
center remote to change the channels since I got this new PC in March. I have
worked with HP and they thought it was the remote sensor and sent me a new
sensor but that did not fix the issue. HP just keeps telling me to rerun the
Media Center setup which I have done a zillion times and it does not correct
the issue. I have to use the setop remote in order for the channels to
change. The problem with that is is you want to schedule a recording you need
to make sure you have it on the correct channel. Any help anyone can give
would be appreciated. I am so frustrated I feel like throwing the PC out the
window.

--
malibu


"zod" wrote:

On Thursday, October 04, 2007 3:26 PM
Jaime wrote:

You need to provide more info if you want help.
You need to provide more info if you want help.

Is the IR receiver plugged into the PC and detected?

Is the IR emitter plugged into the receiver and you are sure it is placed
over the sensor on your cable box?

Do the channels change when running the setup wizard?

Does everything else seem to run correctly during setup (finds your
provider, service, etc.)?
--
James
Orlando (Goofy says "Hey"), Florida



"malibu" <malibu RemoveThis @discussions.microsoft.com> wrote in message
news:77308439-E502-416A-857D-DD03CB0B891E@microsoft.com...

On Thursday, October 04, 2007 4:00 PM
malib wrote:

The IR receiver is plugged into the PC and detected.
The IR receiver is plugged into the PC and detected.
I am sure it is placed over the sensor on the cable box.
The channels do not change when running the setup wizard. The only way I can
change the channels is to use the setup remote. Other than that everything
else is running correctly.
--
malibu


"Jaime" wrote:

On Thursday, October 04, 2007 6:13 PM
CSM1 wrote:

If the channels do not change during setup, you probably have the emitter in
If the channels do not change during setup, you probably have the emitter in
the wrong place on the set top box or you have the emitter plugged into the
wrong jack on the back of the IR box. (try the other jack).

--
CSM1
http://www.carlmcmillan.com
--
"malibu" <malibu RemoveThis @discussions.microsoft.com> wrote in message
news:8558AAD0-6618-411F-A68B-6C3FF4CB05DE@microsoft.com...

On Thursday, October 04, 2007 6:21 PM
Jaime wrote:

Just to verify, the IR emitter is stuck to the cable box over the sensor
Just to verify, the IR emitter is stuck to the cable box over the sensor
window, not the IR receiver (which plugs into the PC via USB)?
--
James
Orlando (Goofy says "Hey"), Florida

On Friday, October 05, 2007 8:31 AM
malib wrote:

Jaime,You are correct the IR emitter is stuck to the front of the set top box
Jaime,
You are correct the IR emitter is stuck to the front of the set top box and
the IR reciever is plugged into the PC via USB.

CSM1,
The emitter has been moved all over the front of the set top box I can see
the light thru the box it is in the right place. I have also tried both jacks
on the back of the IR box.

I have done everything that everyone has suggested several times nothing
changes the fact that I can not change channels with the Media Center Remote.



--
malibu


"Jaime" wrote:

On Friday, October 05, 2007 10:55 AM
CSM1 wrote:

Malibu,Did you ever tell us what brand of set top box you are using?
Malibu,
Did you ever tell us what brand of set top box you are using?

As to the emitter being in the right place, it is not until you actually get
a response from the STB with the MCE remote.

Are you sure that MCE is sending the right code to your STB?

Have you gone through the MCE "learning mode" with the STB's remote control.
MCE sometimes must 'learn' the STB's codes for MCE to talk to the STB.

Remember you must have the STB's remote within six inches of the MCE USB IR
Box. The STB remote control led must be facing the window of the USB IR box.

After you are sure that MCE is sending the correct codes for your STB, then
with MCE remote in hand, keep trying to change to a different channel and
moving the emitter all around the plastic front of the STB.

Watch the emitter flash, when it quits flashing, move to another spot, and
try a channel change with MCE remote control.

I think I kept using the Channel UP or Down button on the MCE remote until
the STB changed channels. I was watching the STB on the TV, not via MCE.
That way I knew immediately when the channel changed, not 3 seconds later as
it does via MCE Live TV.

Somewhere you should get a response from the STB.

The IR sensor on the STB is never where you think it is. Unless you have the
service manual for the STB :)

--
CSM1
http://www.carlmcmillan.com
--
"malibu" <malibu RemoveThis @discussions.microsoft.com> wrote in message
news:4141BAB6-8E28-4AB5-8D58-FC9A993713AF@microsoft.com...

On Friday, October 05, 2007 11:19 AM
malib wrote:

CSM1,Believe me all of this has been done several times.
CSM1,
Believe me all of this has been done several times. HP even sent me a new IR
emitter as they said that was the problem but it did not fix it.

The type of set top box is Motorola and I do have a manual for it.



--
malibu


"CSM1" wrote:

On Friday, October 05, 2007 1:27 PM
CSM1 wrote:

Does the emitter flash when changing channels with MCE remote?
Does the emitter flash when changing channels with MCE remote?

Motorola STB and I woud guess the manual is the USER manual and not the
SERVICE manual.
Service manuals have all of the repair info and technological info.
Including the schematic diagrams.

It is not a Motorola 4DTV model DSR-922 is it?

If it is a 4DTV DSR-922, we are all spinning our wheels. MCE can not change
the satellite on the DSR-922, MCE does not know how to change the satellite
and the transponder.

What Model number Motorola is it? Motorola makes dozens of STBs.
Is it a Cable Receiver?
Can you change channels on the Motorola with just a three or four digit
number on the Motorola remote?

What service are you using the Motorola STB for Cable TV, satellite or over
the air?
Who is your TV service provider?

--
CSM1
http://www.carlmcmillan.com
--
"malibu" <malibu RemoveThis @discussions.microsoft.com> wrote in message
news:AD07057B-E918-4FBB-8533-323CABD5AD0C@microsoft.com...

On Friday, October 05, 2007 1:52 PM
malib wrote:

CSM1The emitter flashes when I use the MCE remote and the keyboard and the
CSM1
The emitter flashes when I use the MCE remote and the keyboard and the
display says the channel changed but it does not physically change the
channel.
The set top box is a Motorola DCT700. It is a digital cable box. My service
provider our local telephone and cable company here in NC.
--
malibu


"CSM1" wrote:

On Monday, September 08, 2008 10:23 PM
Authorized User wrote:

I can Help you !!!
I had this problem when i first got digital cable running into my media center.

it worked.. but half assed. I needed to use 2 remotes to watch tv.

I gave up on the problem..
but 2 months later (today) gave it another go.

the problem was that my IR sensor (coming out of the media center reciever, and sticking to the front of the cable box) wasn't positioned correctly.

I moved the little red sticky bugger to the spot on my set top box that said "remote"

thats where it takes in the IR signal from your real remote. I went through all the tv signal setup again. and after it learned the codes from my cable remote, IT WORKS.

MY MEDIA CENTER REMOTE CAN CHANGE THE CHANEL ON THE CABLE BOX NOW!!! also recording things while you're away is now functional

I hope this helped you man. no one offered any advice when I was stuck

ps. in that area where it ask's you if the channel changed. keep trying while moving around the little Ir bug around your cable box until you see the numbers change on it. then just stick it down, and the rest is automatic)

<a target='_blank' href='http://img214.imageshack.us/my.php?image=helppd6.jpg'><img src='http://img214.imageshack.us/img214/4025/helppd6.th.jpg' border='0'/></a>

[URL=http://img214.imageshack.us/my.php?image=helppd6.jpg][IMG]http://img214.imageshack.us/img214/4025/helppd6.th.jpg[/IMG][/URL]

[URL=http://img214.imageshack.us/my.php?image=helppd6.jpg][IMG=http://img214.imageshack.us/img214/4025/helppd6.th.jpg][/URL]

http://img214.imageshack.us/img214/4025/helppd6.jpg

On Sunday, November 16, 2008 3:30 PM
Jon Bonnelle wrote:

Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels
Hi Barb,
I just got off the phone with SONY PC customer support for help with my Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote and Guide CAN NOT change Comcast Digital channels. I should be happy that I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has its own remote and that the Comcast remote can change channels. So I asked why this computer has an infrared transmitter built into the Vaio system. They responded it is for older cable boxes ? those that do not come with their own remote. They said they have had numerous calls regarding this same problem and have been telling their customers that there is no problem it works as it should ? i.e. the WMC Remote and Guide is not suppose to be able to change Comcast Digital channels. What is your response to this statement? Are they simply untruthful because they have no solution to the problem? Or What?

P.S. It is funny because I called them once before and they said that if I had Windows XP installed that the Windows Media Center Remote and Guide would change Comcast Digital channels.

EggHeadCafe - Software Developer Portal of Choice
ASP.NET Remote Scripting, Yes! AJAX, NOT!
http://www.eggheadcafe.com/tutorials/aspnet/5b47ab25-8dbb-4d6e-9bec-41...4725d38

Do you have an MC MCE compatible IR receiver and an IR blaster installed to
emulates your Comcast remote to allow you to change the channel on your
Comcast tuner STB from your MC PC keyboard? If not what method are you
trying to use to tell the Comcast STB to change its channel which it
apparently is sending to your PC over channel 3 or 4.

"R C" wrote in message news:200911685935medlawcat@yahoo.com...
> My experience has been that the Comcast remote works well when the
> batteries are really strong, but as the charge went down, I would lose the
> ability to change channels quickly.
>
> Here is my question though - I don't want to deal with ANY remote, whether
> Comcast's or the one that came with my Sony VAIO. Why can't my KEYBOARD
> change channels?? When I put the numbers in on the keyboard, they show up
> on the screen and the picture pauses - it just isn't making the switch to
> the other channel. I feel like there must just be an additional step to
> make this work, but I don't know what it is. Can anyone help?
>
>
>
> zo wrote:
>
> Media Center Remote/Guide won't change Comcast Digital channels!
> 09-Sep-07
>
> Hello!
>
> As things stand, I can watch TV on the snazzy Media Center, but I cannot
> change the channels with the MC channel guide, or with the MC remote.
> Despite
> wading through the set-up a bajillion times, in every possible
> permutation...
> nope. Can't change the channels other than using the Comcast STB remote to
> change the channels on the STB... that is, I use the Comcast remote and
> STB's
> guide, and bypass the MC channel guide/remote entirely... which is a drag,
> and not what I want to do, clearly. So the channel I'm watching, and the
> channel the MC guide says I'm watching have nothing to do with each other.
> I
> can change the MC guide to any channel, but it only displays the channel
> the
> STB is actually set for.
>
> It doesn't seem to be an IR blaster issue 'cause even once "programmed"
> the
> MC remote won't operate the STB at point-blank range.
>
> The STB is connected to my HP Pavillion via coax... should I switch to
> component?
>
> Ummm, help?
>
> Previous Posts In This Thread:
>
> On Sunday, September 09, 2007 3:04 PM
> zo wrote:
>
> Media Center Remote/Guide won't change Comcast Digital channels!
> Hello!
>
> As things stand, I can watch TV on the snazzy Media Center, but I cannot
> change the channels with the MC channel guide, or with the MC remote.
> Despite
> wading through the set-up a bajillion times, in every possible
> permutation...
> nope. Can't change the channels other than using the Comcast STB remote to
> change the channels on the STB... that is, I use the Comcast remote and
> STB's
> guide, and bypass the MC channel guide/remote entirely... which is a drag,
> and not what I want to do, clearly. So the channel I'm watching, and the
> channel the MC guide says I'm watching have nothing to do with each other.
> I
> can change the MC guide to any channel, but it only displays the channel
> the
> STB is actually set for.
>
> It doesn't seem to be an IR blaster issue 'cause even once "programmed"
> the
> MC remote won't operate the STB at point-blank range.
>
> The STB is connected to my HP Pavillion via coax... should I switch to
> component?
>
> Ummm, help?
>
> On Sunday, September 09, 2007 5:22 PM
> Doug Knox - [MS-MVP] wrote:
>
> Nope, coax or component won't make a difference here.
> Nope, coax or component won't make a difference here. See this article by
> Barb Bowman on setting up dual STB's. It applies equally well to one.
>
> http://www.microsoft.com/windowsxp/using/mce/expert/bowman_dualtuners.mspx
>
> I can guarantee Comcast boxes were used for her setup.
>
> --
> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
> Display\Security
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Per user Group Policy Restrictions for XP Home and XP Pro
> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "zod" <zod DeleteThis @discussions.microsoft.com> wrote in message
> news:58CD017C-E22A-455B-8F95-20CE74A44B9D@microsoft.com...
>
> On Monday, September 10, 2007 12:45 AM
> Nigel Barker wrote:
>
> Re: Media Center Remote/Guide won't change Comcast Digital channels!
> On Sun, 9 Sep 2007 12:04:03 -0700, zod <zod DeleteThis @discussions.microsoft.com>
> wrote:
>
>
> The Media Center remote will never change channels on the STB even at
> point-blank range. The MC
> remote needs to be pointed at the MC IR receiver. You should have an IR
> bug stuck on the front of
> the STB over its IR receiver & the other end of the wire is plugged into
> the MC IR receiver. It's
> the IR bug that sends the IR signals & changes channels.
> --
>
> Cheers
>
> Nigel Barker
> Live from the sunny Cote d'Azur
> MCE MVP
>
> On Friday, September 14, 2007 8:24 PM
> zo wrote:
>
> Hello again!
> Hello again!
>
> These instructions are just a play-by-play... there's no new info here.
>
> I have the IR bug (from IR outboard receiver staright to STB) on the STB,
> but it still won't change the channels on the STB. The only way I get
> audio/video on the MCE is if the MCE guide is on Channel 3, then I get
> whatever channel the STB is set for. The MCE remote won't change the MCE
> guide/cable channel to the same channel!
>
> What else can I do?
>
>
>
> "Doug Knox - [MS-MVP]" wrote:
>
> On Saturday, September 15, 2007 7:31 AM
> Barb Bowman wrote:
>
> can you tell me what brand and model set top box you have?
> can you tell me what brand and model set top box you have?
>
> after you have verified with a flashlight that you have the IR bug
> squarely over the IR receiver in the STB, can you position yourself
> about 5 feet away and see if the page down/page up control on the
> MCE remote while in the guide?
>
> On Fri, 14 Sep 2007 17:24:01 -0700, zod
> <zod DeleteThis @discussions.microsoft.com> wrote:
>
> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>
> On Monday, September 17, 2007 3:54 AM
> Nigel Barker wrote:
>
> Re: Media Center Remote/Guide won't change Comcast Digital channel
> On Fri, 14 Sep 2007 17:24:01 -0700, zod <zod DeleteThis @discussions.microsoft.com>
> wrote:
>
>
> Try plugging the IR bug into the other socket on the IR receiver.
>
> If you have never ever been able to change channel with the Media Center
> remote even intermittently
> then I would suspect some hardware problem (IR receiver or IR bug).
> --
>
> Cheers
>
> Nigel Barker
> Live from the sunny Cote d'Azur
> MCE MVP
>
> On Monday, September 17, 2007 11:08 PM
> John Forti wrote:
>
> Re: Media Center Remote/Guide won't change Comcast Digital channel
> "Barb Bowman" wrote:
>
> On Monday, September 17, 2007 11:34 PM
> JohnForti wrote:
>
> Hi,I am having similar problems setting up my new Dell with Vista & Media
> Hi,
> I am having similar problems setting up my new Dell with Vista & Media
> center (w/remote). I on satellite with a set-box.
>
> The remote displays the guide, the channel info and displays all program
> info as it should... except when it comes to actually changing the
> channels... Nothing happens!
> I've re-run the set-up with umpteen configurations and ajustments, have
> started over from scratch several times and have called Dell support - to
> no
> avail (!!!) I am still unable to use my MC remote. I CAN change with my
> set-box remote, but this is not how I expected it to work...
>
> Help!
> John
>
>
> "Barb Bowman" wrote:
>
> On Tuesday, September 18, 2007 3:04 AM
> Nigel Barker wrote:
>
> Re: Media Center Remote/Guide won't change Comcast Digital channel
> On Mon, 17 Sep 2007 20:34:01 -0700, John Fortin
> <JohnFortin DeleteThis @discussions.microsoft.com> wrote:
>
>
> Look at this article by Barb Bowman on setting up dual STB's. It applies
> equally well to one.
> http://www.microsoft.com/windowsxp/using/mce/expert/bowman_dualtuners.mspx
>
> Please confirm that you have the 1/8" plug of the IR bug plugged into the
> Media Center IR receiver &
> the other end of the bug stuck over the IR receiver of the STB. Placement
> can be tricky with some
> models but you should see some channel changing even if it is
> intermittent.
> --
>
> Cheers
>
> Nigel Barker
> Live from the sunny Cote d'Azur
> MCE MVP
>
> On Sunday, September 23, 2007 11:42 AM
> nujoi190 wrote:
>
> Re: Media Center Remote/Guide won't change Comcast Digital channel
> Hello:
>
> My Media Center software worked great on Window XP. Now that I have
> upgraded
> to Vista, neither my keyboard nor Windows remote will change the TV
> channel.
> Like others, my DirecTV remote will work. I have read the article by Ms.
> Bowman and this did not solve the problem -in the TV setup wizard, the
> channels won't change. I have to finish the setup without configuring the
> TV
> signal. Is there a patch or fix available?
>
> "Nigel Barker" wrote:
>
> On Thursday, October 04, 2007 1:29 PM
> malib wrote:
>
> I also am still having the same problem.
> I also am still having the same problem. I have been trying to get the
> Media
> center remote to change the channels since I got this new PC in March. I
> have
> worked with HP and they thought it was the remote sensor and sent me a new
> sensor but that did not fix the issue. HP just keeps telling me to rerun
> the
> Media Center setup which I have done a zillion times and it does not
> correct
> the issue. I have to use the setop remote in order for the channels to
> change. The problem with that is is you want to schedule a recording you
> need
> to make sure you have it on the correct channel. Any help anyone can give
> would be appreciated. I am so frustrated I feel like throwing the PC out
> the
> window.
>
> --
> malibu
>
>
> "zod" wrote:
>
> On Thursday, October 04, 2007 3:26 PM
> Jaime wrote:
>
> You need to provide more info if you want help.
> You need to provide more info if you want help.
>
> Is the IR receiver plugged into the PC and detected?
>
> Is the IR emitter plugged into the receiver and you are sure it is placed
> over the sensor on your cable box?
>
> Do the channels change when running the setup wizard?
>
> Does everything else seem to run correctly during setup (finds your
> provider, service, etc.)?
> --
> James
> Orlando (Goofy says "Hey"), Florida
>
>
>
> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> news:77308439-E502-416A-857D-DD03CB0B891E@microsoft.com...
>
> On Thursday, October 04, 2007 4:00 PM
> malib wrote:
>
> The IR receiver is plugged into the PC and detected.
> The IR receiver is plugged into the PC and detected.
> I am sure it is placed over the sensor on the cable box.
> The channels do not change when running the setup wizard. The only way I
> can
> change the channels is to use the setup remote. Other than that everything
> else is running correctly.
> --
> malibu
>
>
> "Jaime" wrote:
>
> On Thursday, October 04, 2007 6:13 PM
> CSM1 wrote:
>
> If the channels do not change during setup, you probably have the emitter
> in
> If the channels do not change during setup, you probably have the emitter
> in
> the wrong place on the set top box or you have the emitter plugged into
> the
> wrong jack on the back of the IR box. (try the other jack).
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> news:8558AAD0-6618-411F-A68B-6C3FF4CB05DE@microsoft.com...
>
> On Thursday, October 04, 2007 6:21 PM
> Jaime wrote:
>
> Just to verify, the IR emitter is stuck to the cable box over the sensor
> Just to verify, the IR emitter is stuck to the cable box over the sensor
> window, not the IR receiver (which plugs into the PC via USB)?
> --
> James
> Orlando (Goofy says "Hey"), Florida
>
> On Friday, October 05, 2007 8:31 AM
> malib wrote:
>
> Jaime,You are correct the IR emitter is stuck to the front of the set top
> box
> Jaime,
> You are correct the IR emitter is stuck to the front of the set top box
> and
> the IR reciever is plugged into the PC via USB.
>
> CSM1,
> The emitter has been moved all over the front of the set top box I can see
> the light thru the box it is in the right place. I have also tried both
> jacks
> on the back of the IR box.
>
> I have done everything that everyone has suggested several times nothing
> changes the fact that I can not change channels with the Media Center
> Remote.
>
>
>
> --
> malibu
>
>
> "Jaime" wrote:
>
> On Friday, October 05, 2007 10:55 AM
> CSM1 wrote:
>
> Malibu,Did you ever tell us what brand of set top box you are using?
> Malibu,
> Did you ever tell us what brand of set top box you are using?
>
> As to the emitter being in the right place, it is not until you actually
> get
> a response from the STB with the MCE remote.
>
> Are you sure that MCE is sending the right code to your STB?
>
> Have you gone through the MCE "learning mode" with the STB's remote
> control.
> MCE sometimes must 'learn' the STB's codes for MCE to talk to the STB.
>
> Remember you must have the STB's remote within six inches of the MCE USB
> IR
> Box. The STB remote control led must be facing the window of the USB IR
> box.
>
> After you are sure that MCE is sending the correct codes for your STB,
> then
> with MCE remote in hand, keep trying to change to a different channel and
> moving the emitter all around the plastic front of the STB.
>
> Watch the emitter flash, when it quits flashing, move to another spot, and
> try a channel change with MCE remote control.
>
> I think I kept using the Channel UP or Down button on the MCE remote until
> the STB changed channels. I was watching the STB on the TV, not via MCE.
> That way I knew immediately when the channel changed, not 3 seconds later
> as
> it does via MCE Live TV.
>
> Somewhere you should get a response from the STB.
>
> The IR sensor on the STB is never where you think it is. Unless you have
> the
> service manual for the STB
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> news:4141BAB6-8E28-4AB5-8D58-FC9A993713AF@microsoft.com...
>
> On Friday, October 05, 2007 11:19 AM
> malib wrote:
>
> CSM1,Believe me all of this has been done several times.
> CSM1,
> Believe me all of this has been done several times. HP even sent me a new
> IR
> emitter as they said that was the problem but it did not fix it.
>
> The type of set top box is Motorola and I do have a manual for it.
>
>
>
> --
> malibu
>
>
> "CSM1" wrote:
>
> On Friday, October 05, 2007 1:27 PM
> CSM1 wrote:
>
> Does the emitter flash when changing channels with MCE remote?
> Does the emitter flash when changing channels with MCE remote?
>
> Motorola STB and I woud guess the manual is the USER manual and not the
> SERVICE manual.
> Service manuals have all of the repair info and technological info.
> Including the schematic diagrams.
>
> It is not a Motorola 4DTV model DSR-922 is it?
>
> If it is a 4DTV DSR-922, we are all spinning our wheels. MCE can not
> change
> the satellite on the DSR-922, MCE does not know how to change the
> satellite
> and the transponder.
>
> What Model number Motorola is it? Motorola makes dozens of STBs.
> Is it a Cable Receiver?
> Can you change channels on the Motorola with just a three or four digit
> number on the Motorola remote?
>
> What service are you using the Motorola STB for Cable TV, satellite or
> over
> the air?
> Who is your TV service provider?
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
> "malibu" <malibu DeleteThis @discussions.microsoft.com> wrote in message
> news:AD07057B-E918-4FBB-8533-323CABD5AD0C@microsoft.com...
>
> On Friday, October 05, 2007 1:52 PM
> malib wrote:
>
> CSM1The emitter flashes when I use the MCE remote and the keyboard and the
> CSM1
> The emitter flashes when I use the MCE remote and the keyboard and the
> display says the channel changed but it does not physically change the
> channel.
> The set top box is a Motorola DCT700. It is a digital cable box. My
> service
> provider our local telephone and cable company here in NC.
> --
> malibu
>
>
> "CSM1" wrote:
>
> On Monday, September 08, 2008 10:23 PM
> Authorized User wrote:
>
> I can Help you !!!
> I had this problem when i first got digital cable running into my media
> center.
>
> it worked.. but half assed. I needed to use 2 remotes to watch tv.
>
> I gave up on the problem..
> but 2 months later (today) gave it another go.
>
> the problem was that my IR sensor (coming out of the media center
> reciever, and sticking to the front of the cable box) wasn't positioned
> correctly.
>
> I moved the little red sticky bugger to the spot on my set top box that
> said "remote"
>
> thats where it takes in the IR signal from your real remote. I went
> through all the tv signal setup again. and after it learned the codes from
> my cable remote, IT WORKS.
>
> MY MEDIA CENTER REMOTE CAN CHANGE THE CHANEL ON THE CABLE BOX NOW!!! also
> recording things while you're away is now functional
>
> I hope this helped you man. no one offered any advice when I was stuck
>
> ps. in that area where it ask's you if the channel changed. keep trying
> while moving around the little Ir bug around your cable box until you see
> the numbers change on it. then just stick it down, and the rest is
> automatic)
>
> <a target='_blank'
> href='http://img214.imageshack.us/my.php?image=helppd6.jpg'><img
> src='http://img214.imageshack.us/img214/4025/helppd6.th.jpg'
> border='0'/></a>
>
> [URL=http://img214.imageshack.us/my.php?image=helppd6.jpg][IMG]http://img214.imageshack.us/img214/4025/helppd6.th.jpg[/IMG][/URL]
>
> [URL=http://img214.imageshack.us/my.php?image=helppd6.jpg][IMG=http://img214.imageshack.us/img214/4025/helppd6.th.jpg][/URL]
>
> http://img214.imageshack.us/img214/4025/helppd6.jpg
>
> On Sunday, November 16, 2008 3:30 PM
> Jon Bonnelle wrote:
>
> Windows Media Center Remote and Guide CAN NOT change Comcast Digital
> channels
> Hi Barb,
> I just got off the phone with SONY PC customer support for help with my
> Sony Vaio VGC-LT35E. They insisted that the Windows Media Center Remote
> and Guide CAN NOT change Comcast Digital channels. I should be happy that
> I have a Comcast box (by the way it is MOTOROLA # GI1417TDF947) that has
> its own remote and that the Comcast remote can change channels. So I asked
> why this computer has an infrared transmitter built into the Vaio system.
> They responded it is for older cable boxes ? those that do not come with
> their own remote. They said they have had numerous calls regarding this
> same problem and have been telling their customers that there is no
> problem it works as it should ? i.e. the WMC Remote and Guide is not
> suppose to be able to change Comcast Digital channels. What is your
> response to this statement? Are they simply untruthful because they have
> no solution to the problem? Or What?
>
> P.S. It is funny because I called them once before and they said that if I
> had Windows XP installed that the Windows Media Center Remote and Guide
> would change Comcast Digital channels.
>
> EggHeadCafe - Software Developer Portal of Choice
> ASP.NET Remote Scripting, Yes! AJAX, NOT!
> http://www.eggheadcafe.com/tutorials/aspnet/5b47ab25-8dbb-4d6e-9bec-41...4725d38