Loss of CD reader/writer

On Nov 20, 1:28 pm, "Don Phillipson" <e....DeleteThis@SPAMBLOCK.ncf.ca> wrote:
> "Dirk Hauwaert" <Makassar1....DeleteThis@hotmail.com> wrote in message
>
> news:569FCBCE-9982-41EA-90DC-77D65A10FF1F@microsoft.com...
>
>
>
> > Can anybody help me to get my CD rom reader-writer properly installed
> again ?
> > I am using Windows XP - Professional version
>
> When we reinstal a hardware component that we know
> is prone to fail (e.g. any CD drive) with its own connection
> to the rest of the PC, trouble-shooting requires a proven
> sequence of tests, e.g. as provided in PC Help Desk in a
> Book (Que, 2003) starting with the capacity of BIOS to
> recognize drives as currently connected.
>
> Because we know CD drives nowadays are so cheap
> they are prone to failure, access to a second PC allows
> us to swap in the doubtful drive as a quick-and-dirty
> check whether it is in working order.
>
> --
> Don Phillipson
> Carlsbad Springs
> (Ottawa, Canada)

Your response stating the CD drives are cheap is only "partial" true.
CD / DVD drives are usually cheap for desktop / tower PCs. The HP
Pavilion zd8410ea is a laptop. Laptop drives are "expensive!!!"

See if the following will help after you follow and implement the fix

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Dirk Hauwaert" <Makassar1955.DeleteThis@hotmail.com> wrote in message
news:569FCBCE-9982-41EA-90DC-77D65A10FF1F@microsoft.com...
> The CD rom reader-writer of my PC HP Pavilion zd8410ea is not recognised
> anymore by the system software. It is hence impossible for me to install any
> new software or read any data with my CD reader/writer.
> Can anybody help me to get my CD rom reader-writer properly installed again ?
> I am using Windows XP - Professional version
>
> Thanks in advance
>
> --
> Greetings from Makassar

nIndeed, this cd read/writer is built in in the pc ! It is not something I
added later !
I tried to download the driver software from the HP website and got the
following replies : "This is an upgrade of your driver" and thereafter the
system answers : "Don't recognize device".
In fact the problem started when I tried to install a modem to make
Internetconnections through gsm. The installation software refuses to
download on the pc. When returning to the computershop, it was found out that
my CD/reader-writer was not anymore in the list of devices (C disk, E disk, F
disk etc...) of my PC.
When putting a dvd or CD i the reader, the yellow light flashes for some
seconds and then nothing happens.
--
Greetings from Makassar


"smlunatick" wrote:

> On Nov 20, 1:28 pm, "Don Phillipson" <e....DeleteThis@SPAMBLOCK.ncf.ca> wrote:
> > "Dirk Hauwaert" <Makassar1....DeleteThis@hotmail.com> wrote in message
> >
> > news:569FCBCE-9982-41EA-90DC-77D65A10FF1F@microsoft.com...
> >
> >
> >
> > > Can anybody help me to get my CD rom reader-writer properly installed
> > again ?
> > > I am using Windows XP - Professional version
> >
> > When we reinstal a hardware component that we know
> > is prone to fail (e.g. any CD drive) with its own connection
> > to the rest of the PC, trouble-shooting requires a proven
> > sequence of tests, e.g. as provided in PC Help Desk in a
> > Book (Que, 2003) starting with the capacity of BIOS to
> > recognize drives as currently connected.
> >
> > Because we know CD drives nowadays are so cheap
> > they are prone to failure, access to a second PC allows
> > us to swap in the doubtful drive as a quick-and-dirty
> > check whether it is in working order.
> >
> > --
> > Don Phillipson
> > Carlsbad Springs
> > (Ottawa, Canada)
>
> Your response stating the CD drives are cheap is only "partial" true.
> CD / DVD drives are usually cheap for desktop / tower PCs. The HP
> Pavilion zd8410ea is a laptop. Laptop drives are "expensive!!!"
> .
>