KD911895 Update will not install

On Jul 10, 7:14 pm, "Harry Johnston [MVP]" <ha... RemoveThis @scms.waikato.ac.nz>
wrote:
> jonathan wrote:
> > I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> > a problem. Nor do I have any problem placing my pc on standby or hibernation
> > which I only do manually. I also rarely use a screensaver, but when I choose
> > to do so it works. I don't have any idea what problem this update is supposed
> > to fix.
>
> Apparently, one you aren't experiencing.
>
> This means that it should be safe enough to just hide the update as Microsoft
> support suggested, although it would be nice to remember about it in case you do
> start having these symptoms in the future.
>
> (Problems of this sort often only affect some people, for reasons which are
> usually too complicated to be worth trying to figure out.)
>
> > My computer is in use this evening, but thank you for the idea of
> > downloading the driver and trying to install it in safe mode. I will try
> > later or during the weekend when I can tolerate a restart.
>
> Let us know how it goes, please.
>
> > This suddenly appeared through the notification icon in my systray and was
> > presented as a critical update so I took it seriously. How can one tell
> > whether the proferred update is appropriate for your machine or a Windows
> > Update process mistake when it won't install ?
>
> The Knowledge Base article associated with each update should provide
> information about the purpose of the update, although admittedly some are rather
> meagre and many require expertise to correctly interpret.  For the average home
> user, the best bet is to ask someone - us, for example.
>
>    Harry.
>
> > -- jonathan "Harry Johnston [MVP]" wrote:
> >> > jonathan wrote:
>
> >>> > > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>
> >> > Do you in fact have one of the hardware items listed in the KB article?
>
> >> > <http://support.microsoft.com/kb/911895>
>
> >> >http://support.microsoft.com/kb/911895
>
> >> > If so, was it working at the time?  If not, did you used to have one?
>
> >> > Have you tried downloading the update from the Microsoft Update Catalog, and
> >> > then installing it in Safe Mode?
>
> >> > <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>
>
> >> >http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895
>
> >> >    Harry.
>
> >>> > > -- jonathan "Robert Aldwinckle" wrote:
>
> >>>>> > >> > "jonathan" <jonat... RemoveThis @discussions.microsoft.com> wrote in messagenews:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
> >>>>>>> > >>> > >I am also getting a failure during the installation of KD911895.
>
> >>>>> > >> > If that is not a typo you might be better off asking in a newsgroup
> >>>>> > >> > which supports whatever language you are getting your KB articles in.
>
> >>>>> > >> >http://support.microsoft.com/?kbid=911895
>
> >>>>> > >> > <quote>
> >>>>> > >> > Install the Optional Hardware Update that is named Microsoft HID
> >>>>> > >> > Non-User Input Data Filter.
> >>>>> > >> > </quote>
>
> >>>>> > >> > So, is that what you are trying to do?  Are you sure that it is applicable
> >>>>> > >> > for your case?
>
> >>>>>>> > >>> > > The error code is 0x80070643. I read that this is a generic code--not very helpful.
>
> >>>>>>> > >>> > > How can I determine what is hanging up the installation ? Microsoft Online
> >>>>>>> > >>> > > Support gave me the advice to hide this critical update on the Microsoft
> >>>>>>> > >>> > > Update page to avoid repetitious downloads, but that is just sweeping it
> >>>>>>> > >>> > > under the rug. SRX 1106205350
>
> >>>>> > >> > Sounds like someone has already asked you for diagnostics and done
> >>>>> > >> > an analysis of them for you?   What did they ask for?  Why not ask them
> >>>>> > >> > for a better explanation of their conclusions and recommendation?
>
> >>>>> > >> > FWIW I wouldn't be so quick to assume that they are wrong.
> >>>>> > >> > It might be that the update is not appropriate for your system
> >>>>> > >> > in which case suppressing its offer is the *only* thing that you can do
> >>>>> > >> > until the metadata which causes it to be offered to you is changed
> >>>>> > >> > on the AU server.
>
> >>>>>>> > >>> > > Does anyone have a specific suggestion how to hunt down the barrier ?
>
> >>>>> > >> > In general what you can do is search in all files which the update changed
> >>>>> > >> > for instances of either the hex code or its decimal equivalent.
> >>>>> > >> > So, in this case search all files which changed on that day for each of
> >>>>> > >> > 643  and  1603;  then sort the results by Date Modified and scroll to
> >>>>> > >> > the time of day that the update was done.   Open any files which look
> >>>>> > >> > like diagnostic files (e.g. .log files) in Notepad.   If you don't have an
> >>>>> > >> > association for a file's extension just drag it to an already opened Notepad
> >>>>> > >> > window.   Find the context of the code in the diagnostic and then scroll
> >>>>> > >> > backwards to figure out what it really is informing you about.  If these
> >>>>> > >> > clues are not sufficient you can also supplement whatever diagnostics
> >>>>> > >> > you do find by running ProcMon when you rerun the install of the update.
>
> >>>>> > >> > Good luck
>
> >>>>> > >> > Robert Aldwinckle
> >>>>> > >> > ---
>
> >>>>>>> > >>> > > --
> >>>>>>> > >>> > > jonathan
>
> >>>>>>> > >>> > > "TWG_Wisconsin" wrote:
>
> >>>>>>>>> > >>>> > >> I am also getting a failure during the installation of KD911895.   Error
> >>>>>>>>> > >>>> > >> Code: 0x80070643 is displayed in the status screen.
>
> >>>>>>>>> > >>>> > >> Any suggestions?
>
> >>>>>>>>> > >>>> > >> --
> >>>>>>>>> > >>>> > >> TWG_Wisconsin
>
> >>>>>>>>> > >>>> > >> "mhm" wrote:
>
> >>>>>>>>>>> > >>>>> > >> > "Gerry" wrote:
>
> >>>>>>>>>>>>> > >>>>>> > >> > > Hank
>
> >>>>>>>>>>>>> > >>>>>> > >> > > Select  Start, Help and Support, Keep your Windows up- to-date with
> >>>>>>>>>>>>> > >>>>>> > >> > > Windows Update, Review your Update History you can see the update.  What
> >>>>>>>>>>>>> > >>>>>> > >> > > is the Failure code. Double click the small red icon in the Status
> >>>>>>>>>>>>> > >>>>>> > >> > > column for the failed update.
>
> >>>>>>>>>>>>> > >>>>>> > >> > > Cross posting to Windows Update newsgroup..
>
> >>>>>>>>>>>>> > >>>>>> > >> > > --
>
> >>>>>>>>>>>>> > >>>>>> > >> > > Hope  this helps.
>
> >>>>>>>>>>>>> > >>>>>> > >> > > Gerry
> >>>>>>>>>>>>> > >>>>>> > >> > >  ~~~~
> >>>>>>>>>>>>> > >>>>>> > >> > > FCA
> >>>>>>>>>>>>> > >>>>>> > >> > > Stourport, England
> >>>>>>>>>>>>> > >>>>>> > >> > > Enquire, plan and execute
> >>>>>>>>>>>>> > >>>>>> > >> > > ~~~~~~~~~~~~~~~~~~~
>
> >>>>>>>>>>>>> > >>>>>> > >> > > Hank wrote:
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > Non-user Input Data filter will not install. No error message given. I
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > do have Microsoft wireless mouse installed and running. Have tried
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > one got any suggestions?
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > Thanks
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > email response not expected but to respond remove .uk at end
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > TIA
> >>>>>>>>>>>>>>> > >>>>>>> > >> > > > Hank
>
> >>>>> > >> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>
> >> > Thanks.
>
> > I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> > a problem. Nor do I have any problem placing my pc on standby or hibernation
> > which I only do manually. I also rarely use a screensaver, but when I choose
> > to do so it works. I don't have any idea what problem this update is supposed
> > to fix.
>
> >  My computer is in use this evening, but thank you for the idea of
> > downloading the driver and trying to install it in safe mode. I will try
> > later or during the weekend when I can tolerate a restart.
>
> > This suddenly appeared through the notification icon in my systray and was
> > presented as a critical update so I took it seriously. How can one tell
> > whether the proferred update is appropriate for your machine or a Windows
> > Update process mistake when it won't install ?

Thanks some more. I followed the link to the catalog and downloaded
the update. The information from the site says essentially to double
click on the downloaded file and follow the directionsl When I did
that (not in safe mode) the copy/move utility opened. At this point I
don't know how to make use of the file in safe mode or otherwise so I
will keep researching. If anyone is willing to post directions about
what to do with the file in the 'Microsoft - Other hardware - HID Non-
User Input Data Filter (KB 911895)' which came down from the catalog
containing a file named 'X86-zh-tw_de_el_en_es_fr_it_ko_pt-br_ru_zh-
cn_pt_ja-nec-20264387_6e08d8505eae1a080db4768bc46f57980933161d' I
would be grateful

jonathan wrote:

> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> a problem. Nor do I have any problem placing my pc on standby or hibernation
> which I only do manually. I also rarely use a screensaver, but when I choose
> to do so it works. I don't have any idea what problem this update is supposed
> to fix.

Apparently, one you aren't experiencing.

This means that it should be safe enough to just hide the update as Microsoft
support suggested, although it would be nice to remember about it in case you do
start having these symptoms in the future.

(Problems of this sort often only affect some people, for reasons which are
usually too complicated to be worth trying to figure out.)

> My computer is in use this evening, but thank you for the idea of
> downloading the driver and trying to install it in safe mode. I will try
> later or during the weekend when I can tolerate a restart.

Let us know how it goes, please.

> This suddenly appeared through the notification icon in my systray and was
> presented as a critical update so I took it seriously. How can one tell
> whether the proferred update is appropriate for your machine or a Windows
> Update process mistake when it won't install ?

The Knowledge Base article associated with each update should provide
information about the purpose of the update, although admittedly some are rather
meagre and many require expertise to correctly interpret. For the average home
user, the best bet is to ask someone - us, for example.

Harry.


> -- jonathan "Harry Johnston [MVP]" wrote:
>> > jonathan wrote:
>> >
>>> > > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>> >
>> > Do you in fact have one of the hardware items listed in the KB article?
>> >
>> > <http://support.microsoft.com/kb/911895>
>> >
>> > http://support.microsoft.com/kb/911895
>> >
>> > If so, was it working at the time? If not, did you used to have one?
>> >
>> > Have you tried downloading the update from the Microsoft Update Catalog, and
>> > then installing it in Safe Mode?
>> >
>> > <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>
>> >
>> > http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895
>> >
>> > Harry.
>> >
>> >
>> >
>>> > > -- jonathan "Robert Aldwinckle" wrote:
>>>>> > >> >
>>>>> > >> > "jonathan" <jonathan DeleteThis @discussions.microsoft.com> wrote in message news:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
>>>>>>> > >>> > >I am also getting a failure during the installation of KD911895.
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > If that is not a typo you might be better off asking in a newsgroup
>>>>> > >> > which supports whatever language you are getting your KB articles in.
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > http://support.microsoft.com/?kbid=911895
>>>>> > >> >
>>>>> > >> > <quote>
>>>>> > >> > Install the Optional Hardware Update that is named Microsoft HID
>>>>> > >> > Non-User Input Data Filter.
>>>>> > >> > </quote>
>>>>> > >> >
>>>>> > >> > So, is that what you are trying to do? Are you sure that it is applicable
>>>>> > >> > for your case?
>>>>> > >> >
>>>>> > >> >
>>>>>>> > >>> > > The error code is 0x80070643. I read that this is a generic code--not very helpful.
>>>>>>> > >>> > >
>>>>>>> > >>> > > How can I determine what is hanging up the installation ? Microsoft Online
>>>>>>> > >>> > > Support gave me the advice to hide this critical update on the Microsoft
>>>>>>> > >>> > > Update page to avoid repetitious downloads, but that is just sweeping it
>>>>>>> > >>> > > under the rug. SRX 1106205350
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > Sounds like someone has already asked you for diagnostics and done
>>>>> > >> > an analysis of them for you? What did they ask for? Why not ask them
>>>>> > >> > for a better explanation of their conclusions and recommendation?
>>>>> > >> >
>>>>> > >> > FWIW I wouldn't be so quick to assume that they are wrong.
>>>>> > >> > It might be that the update is not appropriate for your system
>>>>> > >> > in which case suppressing its offer is the *only* thing that you can do
>>>>> > >> > until the metadata which causes it to be offered to you is changed
>>>>> > >> > on the AU server.
>>>>> > >> >
>>>>> > >> >
>>>>>>> > >>> > >
>>>>>>> > >>> > > Does anyone have a specific suggestion how to hunt down the barrier ?
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > In general what you can do is search in all files which the update changed
>>>>> > >> > for instances of either the hex code or its decimal equivalent.
>>>>> > >> > So, in this case search all files which changed on that day for each of
>>>>> > >> > 643 and 1603; then sort the results by Date Modified and scroll to
>>>>> > >> > the time of day that the update was done. Open any files which look
>>>>> > >> > like diagnostic files (e.g. .log files) in Notepad. If you don't have an
>>>>> > >> > association for a file's extension just drag it to an already opened Notepad
>>>>> > >> > window. Find the context of the code in the diagnostic and then scroll
>>>>> > >> > backwards to figure out what it really is informing you about. If these
>>>>> > >> > clues are not sufficient you can also supplement whatever diagnostics
>>>>> > >> > you do find by running ProcMon when you rerun the install of the update.
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > Good luck
>>>>> > >> >
>>>>> > >> > Robert Aldwinckle
>>>>> > >> > ---
>>>>> > >> >
>>>>> > >> >
>>>>>>> > >>> > >
>>>>>>> > >>> > > --
>>>>>>> > >>> > > jonathan
>>>>>>> > >>> > >
>>>>>>> > >>> > >
>>>>>>> > >>> > > "TWG_Wisconsin" wrote:
>>>>>>> > >>> > >
>>>>>>>>> > >>>> > >> I am also getting a failure during the installation of KD911895. Error
>>>>>>>>> > >>>> > >> Code: 0x80070643 is displayed in the status screen.
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >> Any suggestions?
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >> --
>>>>>>>>> > >>>> > >> TWG_Wisconsin
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >>
>>>>>>>>> > >>>> > >> "mhm" wrote:
>>>>>>>>> > >>>> > >>
>>>>>>>>>>> > >>>>> > >> >
>>>>>>>>>>> > >>>>> > >> >
>>>>>>>>>>> > >>>>> > >> > "Gerry" wrote:
>>>>>>>>>>> > >>>>> > >> >
>>>>>>>>>>>>> > >>>>>> > >> > > Hank
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Select Start, Help and Support, Keep your Windows up- to-date with
>>>>>>>>>>>>> > >>>>>> > >> > > Windows Update, Review your Update History you can see the update. What
>>>>>>>>>>>>> > >>>>>> > >> > > is the Failure code. Double click the small red icon in the Status
>>>>>>>>>>>>> > >>>>>> > >> > > column for the failed update.
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Cross posting to Windows Update newsgroup.
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > --
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Hope this helps.
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Gerry
>>>>>>>>>>>>> > >>>>>> > >> > > ~~~~
>>>>>>>>>>>>> > >>>>>> > >> > > FCA
>>>>>>>>>>>>> > >>>>>> > >> > > Stourport, England
>>>>>>>>>>>>> > >>>>>> > >> > > Enquire, plan and execute
>>>>>>>>>>>>> > >>>>>> > >> > > ~~~~~~~~~~~~~~~~~~~
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > > Hank wrote:
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Non-user Input Data filter will not install. No error message given. I
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > do have Microsoft wireless mouse installed and running. Have tried
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > one got any suggestions?
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Thanks
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > email response not expected but to respond remove .uk at end
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > TIA
>>>>>>>>>>>>>>> > >>>>>>> > >> > > > Hank
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>>>>>>>>>> > >>>>>> > >> > >
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>
>> > Thanks.
>
> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> a problem. Nor do I have any problem placing my pc on standby or hibernation
> which I only do manually. I also rarely use a screensaver, but when I choose
> to do so it works. I don't have any idea what problem this update is supposed
> to fix.
>
> My computer is in use this evening, but thank you for the idea of
> downloading the driver and trying to install it in safe mode. I will try
> later or during the weekend when I can tolerate a restart.
>
> This suddenly appeared through the notification icon in my systray and was
> presented as a critical update so I took it seriously. How can one tell
> whether the proferred update is appropriate for your machine or a Windows
> Update process mistake when it won't install ?

Hank, thx so much for posting this workaround. It helped me a lot and
saved
plenty of time.

Hank;4497751 Wrote:
>
>
> HERE IS THE SOLUTION!!! (at least it worked for me!)
>
> Go to C:\Windows\system32\drivers and delete wdf01000.sys
>
> Then, go to windows update, and select Custom. Then select hardware
> updates,
> and HID non-user Input data filter should be there again. Now select
> download and install, and it should enter the correct information and
> fix
> your HID non-user Input Data Filter Error / fatal error / failed to
> install
> problem.


--
melres
------------------------------------------------------------------------
melres's Profile: http://forums.techarena.in/members/113776.htm
View this thread: http://forums.techarena.in/windows-xp-support/1208442.htm

http://forums.techarena.in

> Thanks some more. I followed the link to the catalog and downloaded
> the update. The information from the site says essentially to double
> click on the downloaded file and follow the directionsl When I did
> that (not in safe mode) the copy/move utility opened. At this point I
> don't know how to make use of the file in safe mode or otherwise so I
> will keep researching.

Could you clarify what you mean by "copy/move utility"? If you're not sure how
best to describe it, you can attach a screenshot.

Right-click on the file and select Properties, and tell me what it says under
"Type of file".

Harry.


jdm wrote:
> On Jul 10, 7:14 pm, "Harry Johnston [MVP]" <ha... RemoveThis @scms.waikato.ac.nz>
> wrote:
>> jonathan wrote:
>>> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
>>> a problem. Nor do I have any problem placing my pc on standby or hibernation
>>> which I only do manually. I also rarely use a screensaver, but when I choose
>>> to do so it works. I don't have any idea what problem this update is supposed
>>> to fix.
>> Apparently, one you aren't experiencing.
>>
>> This means that it should be safe enough to just hide the update as Microsoft
>> support suggested, although it would be nice to remember about it in case you do
>> start having these symptoms in the future.
>>
>> (Problems of this sort often only affect some people, for reasons which are
>> usually too complicated to be worth trying to figure out.)
>>
>>> My computer is in use this evening, but thank you for the idea of
>>> downloading the driver and trying to install it in safe mode. I will try
>>> later or during the weekend when I can tolerate a restart.
>> Let us know how it goes, please.
>>
>>> This suddenly appeared through the notification icon in my systray and was
>>> presented as a critical update so I took it seriously. How can one tell
>>> whether the proferred update is appropriate for your machine or a Windows
>>> Update process mistake when it won't install ?
>> The Knowledge Base article associated with each update should provide
>> information about the purpose of the update, although admittedly some are rather
>> meagre and many require expertise to correctly interpret. For the average home
>> user, the best bet is to ask someone - us, for example.
>>
>> Harry.
>>
>>> -- jonathan "Harry Johnston [MVP]" wrote:
>>>>> jonathan wrote:
>>>>>>> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>>>>> Do you in fact have one of the hardware items listed in the KB article?
>>>>> <http://support.microsoft.com/kb/911895>
>>>>> http://support.microsoft.com/kb/911895
>>>>> If so, was it working at the time? If not, did you used to have one?
>>>>> Have you tried downloading the update from the Microsoft Update Catalog, and
>>>>> then installing it in Safe Mode?
>>>>> <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>
>>>>> http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895
>>>>> Harry.
>>>>>>> -- jonathan "Robert Aldwinckle" wrote:
>>>>>>>>>>> "jonathan" <jonat... RemoveThis @discussions.microsoft.com> wrote in messagenews:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
>>>>>>>>>>>>>>> I am also getting a failure during the installation of KD911895.
>>>>>>>>>>> If that is not a typo you might be better off asking in a newsgroup
>>>>>>>>>>> which supports whatever language you are getting your KB articles in.
>>>>>>>>>>> http://support.microsoft.com/?kbid=911895
>>>>>>>>>>> <quote>
>>>>>>>>>>> Install the Optional Hardware Update that is named Microsoft HID
>>>>>>>>>>> Non-User Input Data Filter.
>>>>>>>>>>> </quote>
>>>>>>>>>>> So, is that what you are trying to do? Are you sure that it is applicable
>>>>>>>>>>> for your case?
>>>>>>>>>>>>>>> The error code is 0x80070643. I read that this is a generic code--not very helpful.
>>>>>>>>>>>>>>> How can I determine what is hanging up the installation ? Microsoft Online
>>>>>>>>>>>>>>> Support gave me the advice to hide this critical update on the Microsoft
>>>>>>>>>>>>>>> Update page to avoid repetitious downloads, but that is just sweeping it
>>>>>>>>>>>>>>> under the rug. SRX 1106205350
>>>>>>>>>>> Sounds like someone has already asked you for diagnostics and done
>>>>>>>>>>> an analysis of them for you? What did they ask for? Why not ask them
>>>>>>>>>>> for a better explanation of their conclusions and recommendation?
>>>>>>>>>>> FWIW I wouldn't be so quick to assume that they are wrong.
>>>>>>>>>>> It might be that the update is not appropriate for your system
>>>>>>>>>>> in which case suppressing its offer is the *only* thing that you can do
>>>>>>>>>>> until the metadata which causes it to be offered to you is changed
>>>>>>>>>>> on the AU server.
>>>>>>>>>>>>>>> Does anyone have a specific suggestion how to hunt down the barrier ?
>>>>>>>>>>> In general what you can do is search in all files which the update changed
>>>>>>>>>>> for instances of either the hex code or its decimal equivalent.
>>>>>>>>>>> So, in this case search all files which changed on that day for each of
>>>>>>>>>>> 643 and 1603; then sort the results by Date Modified and scroll to
>>>>>>>>>>> the time of day that the update was done. Open any files which look
>>>>>>>>>>> like diagnostic files (e.g. .log files) in Notepad. If you don't have an
>>>>>>>>>>> association for a file's extension just drag it to an already opened Notepad
>>>>>>>>>>> window. Find the context of the code in the diagnostic and then scroll
>>>>>>>>>>> backwards to figure out what it really is informing you about. If these
>>>>>>>>>>> clues are not sufficient you can also supplement whatever diagnostics
>>>>>>>>>>> you do find by running ProcMon when you rerun the install of the update.
>>>>>>>>>>> Good luck
>>>>>>>>>>> Robert Aldwinckle
>>>>>>>>>>> ---
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> jonathan
>>>>>>>>>>>>>>> "TWG_Wisconsin" wrote:
>>>>>>>>>>>>>>>>>>> I am also getting a failure during the installation of KD911895. Error
>>>>>>>>>>>>>>>>>>> Code: 0x80070643 is displayed in the status screen.
>>>>>>>>>>>>>>>>>>> Any suggestions?
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>> TWG_Wisconsin
>>>>>>>>>>>>>>>>>>> "mhm" wrote:
>>>>>>>>>>>>>>>>>>>>>>> "Gerry" wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank
>>>>>>>>>>>>>>>>>>>>>>>>>>> Select Start, Help and Support, Keep your Windows up- to-date with
>>>>>>>>>>>>>>>>>>>>>>>>>>> Windows Update, Review your Update History you can see the update. What
>>>>>>>>>>>>>>>>>>>>>>>>>>> is the Failure code. Double click the small red icon in the Status
>>>>>>>>>>>>>>>>>>>>>>>>>>> column for the failed update.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cross posting to Windows Update newsgroup.
>>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hope this helps.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Gerry
>>>>>>>>>>>>>>>>>>>>>>>>>>> ~~~~
>>>>>>>>>>>>>>>>>>>>>>>>>>> FCA
>>>>>>>>>>>>>>>>>>>>>>>>>>> Stourport, England
>>>>>>>>>>>>>>>>>>>>>>>>>>> Enquire, plan and execute
>>>>>>>>>>>>>>>>>>>>>>>>>>> ~~~~~~~~~~~~~~~~~~~
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Non-user Input Data filter will not install. No error message given. I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> do have Microsoft wireless mouse installed and running. Have tried
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> turning up Zone Alarm and Spydoctor but still will not install. Any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> one got any suggestions?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> email response not expected but to respond remove .uk at end
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> TIA
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank
>>>>>>>>>>> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>>>>> Thanks.
>>> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
>>> a problem. Nor do I have any problem placing my pc on standby or hibernation
>>> which I only do manually. I also rarely use a screensaver, but when I choose
>>> to do so it works. I don't have any idea what problem this update is supposed
>>> to fix.
>>> My computer is in use this evening, but thank you for the idea of
>>> downloading the driver and trying to install it in safe mode. I will try
>>> later or during the weekend when I can tolerate a restart.
>>> This suddenly appeared through the notification icon in my systray and was
>>> presented as a critical update so I took it seriously. How can one tell
>>> whether the proferred update is appropriate for your machine or a Windows
>>> Update process mistake when it won't install ?
>
> Thanks some more. I followed the link to the catalog and downloaded
> the update. The information from the site says essentially to double
> click on the downloaded file and follow the directionsl When I did
> that (not in safe mode) the copy/move utility opened. At this point I
> don't know how to make use of the file in safe mode or otherwise so I
> will keep researching. If anyone is willing to post directions about
> what to do with the file in the 'Microsoft - Other hardware - HID Non-
> User Input Data Filter (KB 911895)' which came down from the catalog
> containing a file named 'X86-zh-tw_de_el_en_es_fr_it_ko_pt-br_ru_zh-
> cn_pt_ja-nec-20264387_6e08d8505eae1a080db4768bc46f57980933161d' I
> would be grateful

I'm sorry this reply took so long--the site has been down. There is no
apparent way to attach screen shots to this reply.

>>Could you clarify what you mean by "copy/move utility"? If you're not sure >>howbest to describe it, you can attach a screenshot.

TERACOPY 2.01

>>Right-click on the file and select Properties, and tell me what it says under
>>"Type of file".

CAB FILE

My Wireless Optical Mouse 2000 is not on the list of problem devices in

"Article ID: 911895 - Last Review: November 29, 2007 - Revision: 11.4
The screen saver does not work when you use a Microsoft wireless pointing
device on a Windows Vista-based computer"

and I have a WindowsXP Home SP3 based computer, but the software for the
mouse is Intellipoint 6.1 which is on the list. Since I have had no problems
using the mouse or any of the problem issues I have found linked to this
download at this time it seems clear I should not try to install it.

Thanks for your help in leading me to this realization.
--
jonathan


"Harry Johnston [MVP]" wrote:

> > Thanks some more. I followed the link to the catalog and downloaded
> > the update. The information from the site says essentially to double
> > click on the downloaded file and follow the directionsl When I did
> > that (not in safe mode) the copy/move utility opened. At this point I
> > don't know how to make use of the file in safe mode or otherwise so I
> > will keep researching.
>
> Could you clarify what you mean by "copy/move utility"? If you're not sure how
> best to describe it, you can attach a screenshot.
>
> Right-click on the file and select Properties, and tell me what it says under
> "Type of file".
>
> Harry.
>
>
> jdm wrote:
> > On Jul 10, 7:14 pm, "Harry Johnston [MVP]" <ha... DeleteThis @scms.waikato.ac.nz>
> > wrote:
> >> jonathan wrote:
> >>> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> >>> a problem. Nor do I have any problem placing my pc on standby or hibernation
> >>> which I only do manually. I also rarely use a screensaver, but when I choose
> >>> to do so it works. I don't have any idea what problem this update is supposed
> >>> to fix.
> >> Apparently, one you aren't experiencing.
> >>
> >> This means that it should be safe enough to just hide the update as Microsoft
> >> support suggested, although it would be nice to remember about it in case you do
> >> start having these symptoms in the future.
> >>
> >> (Problems of this sort often only affect some people, for reasons which are
> >> usually too complicated to be worth trying to figure out.)
> >>
> >>> My computer is in use this evening, but thank you for the idea of
> >>> downloading the driver and trying to install it in safe mode. I will try
> >>> later or during the weekend when I can tolerate a restart.
> >> Let us know how it goes, please.
> >>
> >>> This suddenly appeared through the notification icon in my systray and was
> >>> presented as a critical update so I took it seriously. How can one tell
> >>> whether the proferred update is appropriate for your machine or a Windows
> >>> Update process mistake when it won't install ?
> >> The Knowledge Base article associated with each update should provide
> >> information about the purpose of the update, although admittedly some are rather
> >> meagre and many require expertise to correctly interpret. For the average home
> >> user, the best bet is to ask someone - us, for example.
> >>
> >> Harry.
> >>
> >>> -- jonathan "Harry Johnston [MVP]" wrote:
> >>>>> jonathan wrote:
> >>>>>>> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
> >>>>> Do you in fact have one of the hardware items listed in the KB article?
> >>>>> <http://support.microsoft.com/kb/911895>
> >>>>> http://support.microsoft.com/kb/911895
> >>>>> If so, was it working at the time? If not, did you used to have one?
> >>>>> Have you tried downloading the update from the Microsoft Update Catalog, and
> >>>>> then installing it in Safe Mode?
> >>>>> <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>
> >>>>> http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895
> >>>>> Harry.
> >>>>>>> -- jonathan "Robert Aldwinckle" wrote:
> >>>>>>>>>>> "jonathan" <jonat... DeleteThis @discussions.microsoft.com> wrote in messagenews:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
> >>>>>>>>>>>>>>> I am also getting a failure during the installation of KD911895.
> >>>>>>>>>>> If that is not a typo you might be better off asking in a newsgroup
> >>>>>>>>>>> which supports whatever language you are getting your KB articles in.
> >>>>>>>>>>> http://support.microsoft.com/?kbid=911895
> >>>>>>>>>>> <quote>
> >>>>>>>>>>> Install the Optional Hardware Update that is named Microsoft HID
> >>>>>>>>>>> Non-User Input Data Filter.
> >>>>>>>>>>> </quote>
> >>>>>>>>>>> So, is that what you are trying to do? Are you sure that it is applicable
> >>>>>>>>>>> for your case?
> >>>>>>>>>>>>>>> The error code is 0x80070643. I read that this is a generic code--not very helpful.
> >>>>>>>>>>>>>>> How can I determine what is hanging up the installation ? Microsoft Online
> >>>>>>>>>>>>>>> Support gave me the advice to hide this critical update on the Microsoft
> >>>>>>>>>>>>>>> Update page to avoid repetitious downloads, but that is just sweeping it
> >>>>>>>>>>>>>>> under the rug. SRX 1106205350
> >>>>>>>>>>> Sounds like someone has already asked you for diagnostics and done
> >>>>>>>>>>> an analysis of them for you? What did they ask for? Why not ask them
> >>>>>>>>>>> for a better explanation of their conclusions and recommendation?
> >>>>>>>>>>> FWIW I wouldn't be so quick to assume that they are wrong.
> >>>>>>>>>>> It might be that the update is not appropriate for your system
> >>>>>>>>>>> in which case suppressing its offer is the *only* thing that you can do
> >>>>>>>>>>> until the metadata which causes it to be offered to you is changed
> >>>>>>>>>>> on the AU server.
> >>>>>>>>>>>>>>> Does anyone have a specific suggestion how to hunt down the barrier ?
> >>>>>>>>>>> In general what you can do is search in all files which the update changed
> >>>>>>>>>>> for instances of either the hex code or its decimal equivalent.
> >>>>>>>>>>> So, in this case search all files which changed on that day for each of
> >>>>>>>>>>> 643 and 1603; then sort the results by Date Modified and scroll to
> >>>>>>>>>>> the time of day that the update was done. Open any files which look
> >>>>>>>>>>> like diagnostic files (e.g. .log files) in Notepad. If you don't have an
> >>>>>>>>>>> association for a file's extension just drag it to an already opened Notepad
> >>>>>>>>>>> window. Find the context of the code in the diagnostic and then scroll
> >>>>>>>>>>> backwards to figure out what it really is informing you about. If these
> >>>>>>>>>>> clues are not sufficient you can also supplement whatever diagnostics
> >>>>>>>>>>> you do find by running ProcMon when you rerun the install of the update.
> >>>>>>>>>>> Good luck
> >>>>>>>>>>> Robert Aldwinckle
> >>>>>>>>>>> ---
> >>>>>>>>>>>>>>> --
> >>>>>>>>>>>>>>> jonathan
> >>>>>>>>>>>>>>> "TWG_Wisconsin" wrote:
> >>>>>>>>>>>>>>>>>>> I am also getting a failure during the installation of KD911895. Error
> >>>>>>>>>>>>>>>>>>> Code: 0x80070643 is displayed in the status screen.
> >>>>>>>>>>>>>>>>>>> Any suggestions?
> >>>>>>>>>>>>>>>>>>> --
> >>>>>>>>>>>>>>>>>>> TWG_Wisconsin
> >>>>>>>>>>>>>>>>>>> "mhm" wrote:
> >>>>>>>>>>>>>>>>>>>>>>> "Gerry" wrote:
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Hank
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Select Start, Help and Support, Keep your Windows up- to-date with
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Windows Update, Review your Update History you can see the update. What
> >>>>>>>>>>>>>>>>>>>>>>>>>>> is the Failure code. Double click the small red icon in the Status
> >>>>>>>>>>>>>>>>>>>>>>>>>>> column for the failed update.
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Cross posting to Windows Update newsgroup.
> >>>>>>>>>>>>>>>>>>>>>>>>>>> --
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Hope this helps.
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Gerry
> >>>>>>>>>>>>>>>>>>>>>>>>>>> ~~~~
> >>>>>>>>>>>>>>>>>>>>>>>>>>> FCA
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Stourport, England
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Enquire, plan and execute
> >>>>>>>>>>>>>>>>>>>>>>>>>>> ~~~~~~~~~~~~~~~~~~~
> >>>>>>>>>>>>>>>>>>>>>>>>>>> Hank wrote:
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Non-user Input Data filter will not install. No error message given. I
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> do have Microsoft wireless mouse installed and running. Have tried
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> turning up Zone Alarm and Spydoctor but still will not install. Any
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> one got any suggestions?
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> email response not expected but to respond remove .uk at end
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> TIA
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank
> >>>>>>>>>>> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
> >>>>> Thanks.
> >>> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
> >>> a problem. Nor do I have any problem placing my pc on standby or hibernation
> >>> which I only do manually. I also rarely use a screensaver, but when I choose
> >>> to do so it works. I don't have any idea what problem this update is supposed
> >>> to fix.
> >>> My computer is in use this evening, but thank you for the idea of
> >>> downloading the driver and trying to install it in safe mode. I will try
> >>> later or during the weekend when I can tolerate a restart.
> >>> This suddenly appeared through the notification icon in my systray and was
> >>> presented as a critical update so I took it seriously. How can one tell
> >>> whether the proferred update is appropriate for your machine or a Windows
> >>> Update process mistake when it won't install ?
> >
> > Thanks some more. I followed the link to the catalog and downloaded
> > the update. The information from the site says essentially to double
> > click on the downloaded file and follow the directionsl When I did
> > that (not in safe mode) the copy/move utility opened. At this point I
> > don't know how to make use of the file in safe mode or otherwise so I
> > will keep researching. If anyone is willing to post directions about
> > what to do with the file in the 'Microsoft - Other hardware - HID Non-
> > User Input Data Filter (KB 911895)' which came down from the catalog
> > containing a file named 'X86-zh-tw_de_el_en_es_fr_it_ko_pt-br_ru_zh-
> > cn_pt_ja-nec-20264387_6e08d8505eae1a080db4768bc46f57980933161d' I
> > would be grateful
>

I had the same problem so I attempted to use your solution. Unfortunately,
Help and Support won't respond. I have attempted several remedies from the
forum with no success. I will deal with that separately but in the meantime,
is there another way to review the Update history?
"Gerry" wrote:

> Hank
>
> Select Start, Help and Support, Keep your Windows up- to-date with
> Windows Update, Review your Update History you can see the update. What
> is the Failure code. Double click the small red icon in the Status
> column for the failed update.
>
> Cross posting to Windows Update newsgroup.
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> Hank wrote:
> > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > Non-user Input Data filter will not install. No error message given. I
> > do have Microsoft wireless mouse installed and running. Have tried
> > turning up Zone Alarm and Spydoctor but still will not install. Any
> > one got any suggestions?
> > Thanks
> > email response not expected but to respond remove .uk at end
> > TIA
> > Hank
>
>

There is a newsgroup dedicated to update problems:

http://www.microsoft.com/communities/newsgroups/list/en-us/default.asp...g=micro

You may be able to get free email help from Microsoft on update issues:

https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1

Be sure that the questions in the email pertain solely to update problems.


--
Regards

Ron Badour
MS MVP
Windows Desktop Experience


"Ned Rodriguez" <NedRodriguez DeleteThis @discussions.microsoft.com> wrote in message
news:9DDF6C05-2E89-444B-BE89-C95500454229@microsoft.com...
>
> I had the same problem so I attempted to use your solution.
> Unfortunately,
> Help and Support won't respond. I have attempted several remedies from
> the
> forum with no success. I will deal with that separately but in the
> meantime,
> is there another way to review the Update history?
> "Gerry" wrote:
>
>> Hank
>>
>> Select Start, Help and Support, Keep your Windows up- to-date with
>> Windows Update, Review your Update History you can see the update. What
>> is the Failure code. Double click the small red icon in the Status
>> column for the failed update.
>>
>> Cross posting to Windows Update newsgroup.
>>
>> --
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> Hank wrote:
>> > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>> > Non-user Input Data filter will not install. No error message given. I
>> > do have Microsoft wireless mouse installed and running. Have tried
>> > turning up Zone Alarm and Spydoctor but still will not install. Any
>> > one got any suggestions?
>> > Thanks
>> > email response not expected but to respond remove .uk at end
>> > TIA
>> > Hank
>>
>>

I have had several problems installing Microsoft HID Non-User Input Data
Filter on multiple machines and so far, the fix that has worked for me is to
delete (or rename) c:\windows\system32\drivers\wdf01000.sys and rerun Windows
Update.

I have had several problems installing Microsoft HID Non-User Input Data
Filter on multiple machines and so far, the fix that has worked for me
is to delete (or rename) c:\windows\system32\drivers\wdf01000.sys and
rerun Windows Update.


--
Sterling
------------------------------------------------------------------------
Sterling's Profile: http://forums.techarena.in/members/115328.htm
View this thread: http://forums.techarena.in/windows-xp-support/1208442.htm

http://forums.techarena.in

I used your fix and it solved the problem. Thanks

"Sterling" wrote:

>
> I have had several problems installing Microsoft HID Non-User Input Data
> Filter on multiple machines and so far, the fix that has worked for me
> is to delete (or rename) c:\windows\system32\drivers\wdf01000.sys and
> rerun Windows Update.
>
>
> --
> Sterling
> ------------------------------------------------------------------------
> Sterling's Profile: http://forums.techarena.in/members/115328.htm
> View this thread: http://forums.techarena.in/windows-xp-support/1208442.htm
>
> http://forums.techarena.in

This worked for me


In the case of KB911895 failure the solution is:
Go to C:\windows\system32\drivers and delete wdf01000.sys.
Then the KB911895 will install.


On Wed, 15 Jul 2009 11:49:01 -0700, Ned Rodriguez
<NedRodriguez RemoveThis @discussions.microsoft.com> wrote:

>
>I had the same problem so I attempted to use your solution. Unfortunately,
>Help and Support won't respond. I have attempted several remedies from the
>forum with no success. I will deal with that separately but in the meantime,
>is there another way to review the Update history?
>"Gerry" wrote:
>
>> Hank

email response not expected but to respond remove .uk at end
TIA
Hank

For future reference,

Jonathan tells me that Microsoft online support were (eventually) able to
resolve his problem, by removing wdf01000.sys from the drivers folder. At this
point the update installed successfully via WU.

Harry.

jonathan wrote:
> I'm sorry this reply took so long--the site has been down. There is no
> apparent way to attach screen shots to this reply.
>
>>> Could you clarify what you mean by "copy/move utility"? If you're not sure >>howbest to describe it, you can attach a screenshot.
>
> TERACOPY 2.01
>
>>> Right-click on the file and select Properties, and tell me what it says under
>>> "Type of file".
>
> CAB FILE
>
> My Wireless Optical Mouse 2000 is not on the list of problem devices in
>
> "Article ID: 911895 - Last Review: November 29, 2007 - Revision: 11.4
> The screen saver does not work when you use a Microsoft wireless pointing
> device on a Windows Vista-based computer"
>
> and I have a WindowsXP Home SP3 based computer, but the software for the
> mouse is Intellipoint 6.1 which is on the list. Since I have had no problems
> using the mouse or any of the problem issues I have found linked to this
> download at this time it seems clear I should not try to install it.
>
> Thanks for your help in leading me to this realization.

fyi- with caution that what solved the problem on my machine may harm
yours--so be careful and backup before trying any fixes:

I had the same problem, was initially told to hide the update since I had no
os problem to solve, but I asked for clarification since the update site
always said I needed the update, but it would not install..

I was able to escalate my Microsoft Online Support request and the problem
was eventually resolved.

fyi here is the simple solution that worked and permitted the update to
download and install. It consisted of removing a file named wdf01000 from the
WindowsXP System 32 Drivers folder in order to check if it was corrupted and
blocking the installation, storing it in a temporary folder, and then having
the update site do a custom search for updates for my computer. This driver
was replaced as part of the { Windows XP Microsoft - Other hardware - HID
Non-User Input Data Filter (KB 911895) } update which then successfully
installed.

Again, this problem apparently can have various causes, so what solved my
problem may worsen yours and those who try this should be cautious.
--
jonathan


"Hank" wrote:

> Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> Non-user Input Data filter will not install. No error message given. I
> do have Microsoft wireless mouse installed and running. Have tried
> turning up Zone Alarm and Spydoctor but still will not install. Any
> one got any suggestions?
> Thanks
> email response not expected but to respond remove .uk at end
> TIA
> Hank
>