KD911895 Update will not install

"Gerry" wrote:

> Hank
>
> Select Start, Help and Support, Keep your Windows up- to-date with
> Windows Update, Review your Update History you can see the update. What
> is the Failure code. Double click the small red icon in the Status
> column for the failed update.
>
> Cross posting to Windows Update newsgroup.
>
> --
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> Hank wrote:
> > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > Non-user Input Data filter will not install. No error message given. I
> > do have Microsoft wireless mouse installed and running. Have tried
> > turning up Zone Alarm and Spydoctor but still will not install. Any
> > one got any suggestions?
> > Thanks
> > email response not expected but to respond remove .uk at end
> > TIA
> > Hank
>
>

On Sun, 5 Jul 2009 18:09:11 +0100, "Gerry" <gerry.DeleteThis@nospam.com> wrote:

>
>Hank
>
>Select Start, Help and Support, Keep your Windows up- to-date with
>Windows Update, Review your Update History you can see the update. What
>is the Failure code. Double click the small red icon in the Status
>column for the failed update.
>
>Cross posting to Windows Update newsgroup.

Thanks for pointing me in the right direction. After reading a few
postings in the update group came across this one.

After beating my head against the wall and reading ALL of the posts of
people
having this problem, and no one giving a solution, but a few were able
to
lead me down the right path.

HERE IS THE SOLUTION!!! (at least it worked for me!)

Go to C:\Windows\system32\drivers and delete wdf01000.sys

Then, go to windows update, and select Custom. Then select hardware
updates,
and HID non-user Input data filter should be there again. Now select
download and install, and it should enter the correct information and
fix
your HID non-user Input Data Filter Error / fatal error / failed to
install
problem.

It worked. Thanks again.
email response not expected but to respond remove .uk at end
TIA
Hank

Hank

Glad it's sorted. Thanks for reporting the outcome.


--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Hank wrote:
> On Sun, 5 Jul 2009 18:09:11 +0100, "Gerry" <gerry DeleteThis @nospam.com> wrote:
>
>>
>> Hank
>>
>> Select Start, Help and Support, Keep your Windows up- to-date with
>> Windows Update, Review your Update History you can see the update.
>> What is the Failure code. Double click the small red icon in the
>> Status column for the failed update.
>>
>> Cross posting to Windows Update newsgroup.
>
> Thanks for pointing me in the right direction. After reading a few
> postings in the update group came across this one.
>
> After beating my head against the wall and reading ALL of the posts of
> people
> having this problem, and no one giving a solution, but a few were able
> to
> lead me down the right path.
>
> HERE IS THE SOLUTION!!! (at least it worked for me!)
>
> Go to C:\Windows\system32\drivers and delete wdf01000.sys
>
> Then, go to windows update, and select Custom. Then select hardware
> updates,
> and HID non-user Input data filter should be there again. Now select
> download and install, and it should enter the correct information and
> fix
> your HID non-user Input Data Filter Error / fatal error / failed to
> install
> problem.
>
> It worked. Thanks again.
> email response not expected but to respond remove .uk at end
> TIA
> Hank

Hank;4497751 Wrote:
> Thanks for pointing me in the right direction. After reading a few
> postings in the update group came across this one.
>
> After beating my head against the wall and reading ALL of the posts of
> people
> having this problem, and no one giving a solution, but a few were able
> to
> lead me down the right path.
>
> HERE IS THE SOLUTION!!! (at least it worked for me!)
>
> Go to C:\Windows\system32\drivers and delete wdf01000.sys
>
> Then, go to windows update, and select Custom. Then select hardware
> updates,
> and HID non-user Input data filter should be there again. Now select
> download and install, and it should enter the correct information and
> fix
> your HID non-user Input Data Filter Error / fatal error / failed to
> install
> problem.

Thank you so much!!! I just tried your suggestion, and it worked for me
also.


--
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I am also getting a failure during the installation of KD911895. Error
Code: 0x80070643 is displayed in the status screen.

Any suggestions?

--
TWG_Wisconsin


"mhm" wrote:

>
>
> "Gerry" wrote:
>
> > Hank
> >
> > Select Start, Help and Support, Keep your Windows up- to-date with
> > Windows Update, Review your Update History you can see the update. What
> > is the Failure code. Double click the small red icon in the Status
> > column for the failed update.
> >
> > Cross posting to Windows Update newsgroup.
> >
> > --
> >
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> >
> > Hank wrote:
> > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > > Non-user Input Data filter will not install. No error message given. I
> > > do have Microsoft wireless mouse installed and running. Have tried
> > > turning up Zone Alarm and Spydoctor but still will not install. Any
> > > one got any suggestions?
> > > Thanks
> > > email response not expected but to respond remove .uk at end
> > > TIA
> > > Hank
> >
> >

Update file is KB911895
(Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
--
TWG_Wisconsin


"TWG_Wisconsin" wrote:

> I am also getting a failure during the installation of KD911895. Error
> Code: 0x80070643 is displayed in the status screen.
>
> Any suggestions?
>
> --
> TWG_Wisconsin
>
>
> "mhm" wrote:
>
> >
> >
> > "Gerry" wrote:
> >
> > > Hank
> > >
> > > Select Start, Help and Support, Keep your Windows up- to-date with
> > > Windows Update, Review your Update History you can see the update. What
> > > is the Failure code. Double click the small red icon in the Status
> > > column for the failed update.
> > >
> > > Cross posting to Windows Update newsgroup.
> > >
> > > --
> > >
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > >
> > > Hank wrote:
> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > > > Non-user Input Data filter will not install. No error message given. I
> > > > do have Microsoft wireless mouse installed and running. Have tried
> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> > > > one got any suggestions?
> > > > Thanks
> > > > email response not expected but to respond remove .uk at end
> > > > TIA
> > > > Hank
> > >
> > >

TWG_Wisconsin;4501372 Wrote:
> I am also getting a failure during the installation of KD911895.
> Error
> Code: 0x80070643 is displayed in the status screen.
>
> Any suggestions?
>
> --
> TWG_Wisconsin
>
>
> "mhm" wrote:
>
> >
> >
> > "Gerry" wrote:
> >
> > > Hank
> > >
> > > Select Start, Help and Support, Keep your Windows up- to-date
> with
> > > Windows Update, Review your Update History you can see the update.
> What
> > > is the Failure code. Double click the small red icon in the Status
> > > column for the failed update.
> > >
> > > Cross posting to Windows Update newsgroup.
> > >
> > > --
> > >
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > >
> > > Hank wrote:
> > > > Running WindowsXP SP3 with all the updates. Latest update
> KB911895 HID
> > > > Non-user Input Data filter will not install. No error message
> given. I
> > > > do have Microsoft wireless mouse installed and running. Have
> tried
> > > > turning up Zone Alarm and Spydoctor but still will not install.
> Any
> > > > one got any suggestions?
> > > > Thanks
> > > > email response not expected but to respond remove .uk at end
> > > > TIA
> > > > Hank
> > >
> > >

Yes, of course. Take a look at what Hank wrote, one or two posts back.
I also tried that and it worked for me.


--
Mark II
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TWG_Wisconsin;4501372 Wrote:
> I am also getting a failure during the installation of KD911895.
> Error
> Code: 0x80070643 is displayed in the status screen.
>
> Any suggestions?
>
> --
> TWG_Wisconsin
>
> My previous answer and emails to you may not have been clear enough.
> Hank wrote to do the following as one step, then install the update. See
> his comment for details, but this seems to be the clincher:
>
> *Go to C:\Windows\system32\drivers and delete wdf01000.sys*


--
Mark II
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I am also getting a failure during the installation of KD911895. The error
code is 0x80070643. I read that this is a generic code--not very helpful.

How can I determine what is hanging up the installation ? Microsoft Online
Support gave me the advice to hide this critical update on the Microsoft
Update page to avoid repetitious downloads, but that is just sweeping it
under the rug. SRX 1106205350

Does anyone have a specific suggestion how to hunt down the barrier ?

--
jonathan


"TWG_Wisconsin" wrote:

> I am also getting a failure during the installation of KD911895. Error
> Code: 0x80070643 is displayed in the status screen.
>
> Any suggestions?
>
> --
> TWG_Wisconsin
>
>
> "mhm" wrote:
>
> >
> >
> > "Gerry" wrote:
> >
> > > Hank
> > >
> > > Select Start, Help and Support, Keep your Windows up- to-date with
> > > Windows Update, Review your Update History you can see the update. What
> > > is the Failure code. Double click the small red icon in the Status
> > > column for the failed update.
> > >
> > > Cross posting to Windows Update newsgroup.
> > >
> > > --
> > >
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > >
> > > Hank wrote:
> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> > > > Non-user Input Data filter will not install. No error message given. I
> > > > do have Microsoft wireless mouse installed and running. Have tried
> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> > > > one got any suggestions?
> > > > Thanks
> > > > email response not expected but to respond remove .uk at end
> > > > TIA
> > > > Hank
> > >
> > >

"jonathan" <jonathan.TakeThisOut@discussions.microsoft.com> wrote in message news:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
>I am also getting a failure during the installation of KD911895.


If that is not a typo you might be better off asking in a newsgroup
which supports whatever language you are getting your KB articles in.


http://support.microsoft.com/?kbid=911895

<quote>
Install the Optional Hardware Update that is named Microsoft HID
Non-User Input Data Filter.
</quote>

So, is that what you are trying to do? Are you sure that it is applicable
for your case?


> The error code is 0x80070643. I read that this is a generic code--not very helpful.
>
> How can I determine what is hanging up the installation ? Microsoft Online
> Support gave me the advice to hide this critical update on the Microsoft
> Update page to avoid repetitious downloads, but that is just sweeping it
> under the rug. SRX 1106205350


Sounds like someone has already asked you for diagnostics and done
an analysis of them for you? What did they ask for? Why not ask them
for a better explanation of their conclusions and recommendation?

FWIW I wouldn't be so quick to assume that they are wrong.
It might be that the update is not appropriate for your system
in which case suppressing its offer is the *only* thing that you can do
until the metadata which causes it to be offered to you is changed
on the AU server.


>
> Does anyone have a specific suggestion how to hunt down the barrier ?


In general what you can do is search in all files which the update changed
for instances of either the hex code or its decimal equivalent.
So, in this case search all files which changed on that day for each of
643 and 1603; then sort the results by Date Modified and scroll to
the time of day that the update was done. Open any files which look
like diagnostic files (e.g. .log files) in Notepad. If you don't have an
association for a file's extension just drag it to an already opened Notepad
window. Find the context of the code in the diagnostic and then scroll
backwards to figure out what it really is informing you about. If these
clues are not sufficient you can also supplement whatever diagnostics
you do find by running ProcMon when you rerun the install of the update.


Good luck

Robert Aldwinckle
---


>
> --
> jonathan
>
>
> "TWG_Wisconsin" wrote:
>
>> I am also getting a failure during the installation of KD911895. Error
>> Code: 0x80070643 is displayed in the status screen.
>>
>> Any suggestions?
>>
>> --
>> TWG_Wisconsin
>>
>>
>> "mhm" wrote:
>>
>> >
>> >
>> > "Gerry" wrote:
>> >
>> > > Hank
>> > >
>> > > Select Start, Help and Support, Keep your Windows up- to-date with
>> > > Windows Update, Review your Update History you can see the update. What
>> > > is the Failure code. Double click the small red icon in the Status
>> > > column for the failed update.
>> > >
>> > > Cross posting to Windows Update newsgroup.
>> > >
>> > > --
>> > >
>> > >
>> > > Hope this helps.
>> > >
>> > > Gerry
>> > > ~~~~
>> > > FCA
>> > > Stourport, England
>> > > Enquire, plan and execute
>> > > ~~~~~~~~~~~~~~~~~~~
>> > >
>> > >
>> > > Hank wrote:
>> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>> > > > Non-user Input Data filter will not install. No error message given. I
>> > > > do have Microsoft wireless mouse installed and running. Have tried
>> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
>> > > > one got any suggestions?
>> > > > Thanks
>> > > > email response not expected but to respond remove .uk at end
>> > > > TIA
>> > > > Hank
>> > >
>> > >

--
jonathan


"Robert Aldwinckle" wrote:

>
> "jonathan" <jonathan DeleteThis @discussions.microsoft.com> wrote in message news:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
> >I am also getting a failure during the installation of KD911895.
>
>
> If that is not a typo you might be better off asking in a newsgroup
> which supports whatever language you are getting your KB articles in.
>
>
> http://support.microsoft.com/?kbid=911895
>
> <quote>
> Install the Optional Hardware Update that is named Microsoft HID
> Non-User Input Data Filter.
> </quote>
>
> So, is that what you are trying to do? Are you sure that it is applicable
> for your case?
>
>
> > The error code is 0x80070643. I read that this is a generic code--not very helpful.
> >
> > How can I determine what is hanging up the installation ? Microsoft Online
> > Support gave me the advice to hide this critical update on the Microsoft
> > Update page to avoid repetitious downloads, but that is just sweeping it
> > under the rug. SRX 1106205350
>
>
> Sounds like someone has already asked you for diagnostics and done
> an analysis of them for you? What did they ask for? Why not ask them
> for a better explanation of their conclusions and recommendation?
>
> FWIW I wouldn't be so quick to assume that they are wrong.
> It might be that the update is not appropriate for your system
> in which case suppressing its offer is the *only* thing that you can do
> until the metadata which causes it to be offered to you is changed
> on the AU server.
>
>
> >
> > Does anyone have a specific suggestion how to hunt down the barrier ?
>
>
> In general what you can do is search in all files which the update changed
> for instances of either the hex code or its decimal equivalent.
> So, in this case search all files which changed on that day for each of
> 643 and 1603; then sort the results by Date Modified and scroll to
> the time of day that the update was done. Open any files which look
> like diagnostic files (e.g. .log files) in Notepad. If you don't have an
> association for a file's extension just drag it to an already opened Notepad
> window. Find the context of the code in the diagnostic and then scroll
> backwards to figure out what it really is informing you about. If these
> clues are not sufficient you can also supplement whatever diagnostics
> you do find by running ProcMon when you rerun the install of the update.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> >
> > --
> > jonathan
> >
> >
> > "TWG_Wisconsin" wrote:
> >
> >> I am also getting a failure during the installation of KD911895. Error
> >> Code: 0x80070643 is displayed in the status screen.
> >>
> >> Any suggestions?
> >>
> >> --
> >> TWG_Wisconsin
> >>
> >>
> >> "mhm" wrote:
> >>
> >> >
> >> >
> >> > "Gerry" wrote:
> >> >
> >> > > Hank
> >> > >
> >> > > Select Start, Help and Support, Keep your Windows up- to-date with
> >> > > Windows Update, Review your Update History you can see the update. What
> >> > > is the Failure code. Double click the small red icon in the Status
> >> > > column for the failed update.
> >> > >
> >> > > Cross posting to Windows Update newsgroup.
> >> > >
> >> > > --
> >> > >
> >> > >
> >> > > Hope this helps.
> >> > >
> >> > > Gerry
> >> > > ~~~~
> >> > > FCA
> >> > > Stourport, England
> >> > > Enquire, plan and execute
> >> > > ~~~~~~~~~~~~~~~~~~~
> >> > >
> >> > >
> >> > > Hank wrote:
> >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
> >> > > > Non-user Input Data filter will not install. No error message given. I
> >> > > > do have Microsoft wireless mouse installed and running. Have tried
> >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
> >> > > > one got any suggestions?
> >> > > > Thanks
> >> > > > email response not expected but to respond remove .uk at end
> >> > > > TIA
> >> > > > Hank
> >> > >
> >> > >
>
>
> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

::::Please take a look at what Hank wrote in message #3.
The clincher seems to be:

GO TO C:\WINDOWS\SYSTEM32\DRIVERS AND DELETE WDF01000.SYS

I am not as tech. knowledgable as most of the other posters here. So
please be careful.


--
Mark II
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jonathan wrote:

> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

Do you in fact have one of the hardware items listed in the KB article?

<http://support.microsoft.com/kb/911895>

http://support.microsoft.com/kb/911895

If so, was it working at the time? If not, did you used to have one?

Have you tried downloading the update from the Microsoft Update Catalog, and
then installing it in Safe Mode?

<http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895

Harry.



> -- jonathan "Robert Aldwinckle" wrote:
>> >
>> > "jonathan" <jonathan DeleteThis @discussions.microsoft.com> wrote in message news:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
>>> > >I am also getting a failure during the installation of KD911895.
>> >
>> >
>> > If that is not a typo you might be better off asking in a newsgroup
>> > which supports whatever language you are getting your KB articles in.
>> >
>> >
>> > http://support.microsoft.com/?kbid=911895
>> >
>> > <quote>
>> > Install the Optional Hardware Update that is named Microsoft HID
>> > Non-User Input Data Filter.
>> > </quote>
>> >
>> > So, is that what you are trying to do? Are you sure that it is applicable
>> > for your case?
>> >
>> >
>>> > > The error code is 0x80070643. I read that this is a generic code--not very helpful.
>>> > >
>>> > > How can I determine what is hanging up the installation ? Microsoft Online
>>> > > Support gave me the advice to hide this critical update on the Microsoft
>>> > > Update page to avoid repetitious downloads, but that is just sweeping it
>>> > > under the rug. SRX 1106205350
>> >
>> >
>> > Sounds like someone has already asked you for diagnostics and done
>> > an analysis of them for you? What did they ask for? Why not ask them
>> > for a better explanation of their conclusions and recommendation?
>> >
>> > FWIW I wouldn't be so quick to assume that they are wrong.
>> > It might be that the update is not appropriate for your system
>> > in which case suppressing its offer is the *only* thing that you can do
>> > until the metadata which causes it to be offered to you is changed
>> > on the AU server.
>> >
>> >
>>> > >
>>> > > Does anyone have a specific suggestion how to hunt down the barrier ?
>> >
>> >
>> > In general what you can do is search in all files which the update changed
>> > for instances of either the hex code or its decimal equivalent.
>> > So, in this case search all files which changed on that day for each of
>> > 643 and 1603; then sort the results by Date Modified and scroll to
>> > the time of day that the update was done. Open any files which look
>> > like diagnostic files (e.g. .log files) in Notepad. If you don't have an
>> > association for a file's extension just drag it to an already opened Notepad
>> > window. Find the context of the code in the diagnostic and then scroll
>> > backwards to figure out what it really is informing you about. If these
>> > clues are not sufficient you can also supplement whatever diagnostics
>> > you do find by running ProcMon when you rerun the install of the update.
>> >
>> >
>> > Good luck
>> >
>> > Robert Aldwinckle
>> > ---
>> >
>> >
>>> > >
>>> > > --
>>> > > jonathan
>>> > >
>>> > >
>>> > > "TWG_Wisconsin" wrote:
>>> > >
>>>> > >> I am also getting a failure during the installation of KD911895. Error
>>>> > >> Code: 0x80070643 is displayed in the status screen.
>>>> > >>
>>>> > >> Any suggestions?
>>>> > >>
>>>> > >> --
>>>> > >> TWG_Wisconsin
>>>> > >>
>>>> > >>
>>>> > >> "mhm" wrote:
>>>> > >>
>>>>> > >> >
>>>>> > >> >
>>>>> > >> > "Gerry" wrote:
>>>>> > >> >
>>>>>> > >> > > Hank
>>>>>> > >> > >
>>>>>> > >> > > Select Start, Help and Support, Keep your Windows up- to-date with
>>>>>> > >> > > Windows Update, Review your Update History you can see the update. What
>>>>>> > >> > > is the Failure code. Double click the small red icon in the Status
>>>>>> > >> > > column for the failed update.
>>>>>> > >> > >
>>>>>> > >> > > Cross posting to Windows Update newsgroup.
>>>>>> > >> > >
>>>>>> > >> > > --
>>>>>> > >> > >
>>>>>> > >> > >
>>>>>> > >> > > Hope this helps.
>>>>>> > >> > >
>>>>>> > >> > > Gerry
>>>>>> > >> > > ~~~~
>>>>>> > >> > > FCA
>>>>>> > >> > > Stourport, England
>>>>>> > >> > > Enquire, plan and execute
>>>>>> > >> > > ~~~~~~~~~~~~~~~~~~~
>>>>>> > >> > >
>>>>>> > >> > >
>>>>>> > >> > > Hank wrote:
>>>>>>> > >> > > > Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>>>>>>> > >> > > > Non-user Input Data filter will not install. No error message given. I
>>>>>>> > >> > > > do have Microsoft wireless mouse installed and running. Have tried
>>>>>>> > >> > > > turning up Zone Alarm and Spydoctor but still will not install. Any
>>>>>>> > >> > > > one got any suggestions?
>>>>>>> > >> > > > Thanks
>>>>>>> > >> > > > email response not expected but to respond remove .uk at end
>>>>>>> > >> > > > TIA
>>>>>>> > >> > > > Hank
>>>>>> > >> > >
>>>>>> > >> > >
>> >
>> >
>> > Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)