Help Me With Remote Assistance

Hi,
I've just tried to test my RemoteAssistance by sending a request by e-mail
to my fellow coalegue and I've got a message "A program could not start.
Please try again". I' ve checked my firewall settings, and there is an
exception for the RA service. Also, I've tried to establish a RA session from
my coalegue's PC (using his account, ofcourse) and it seemed to work with no
problems. Please, keep in mind that both our PC are exact in a hardware
manner, as in OS manner too. They've been both set up exactly the same (using
a image install).Please advise me hoe to handle this problem.

Waiting for a prompt reply
Thanks
--
Boro Causev
MCSE, MCSA, MCDBA, MCAD
CompTIA A+, Network+, Security+

Microsoft has a hotfix for this issue. This post may give you more details.

Remote assistance: A program could ...Am trying to use remote assistance but
every time I try I get the following message "A program could not start. Try
again" ...
www.chicagotech.net/netforums/viewtopic.php?t=890&sid=8147b29141d2d00c...fab1439


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Boro Causev" <BoroCausev RemoveThis @discussions.microsoft.com> wrote in message
news:9DFA668E-8F65-4741-AE1C-A88B695860AB@microsoft.com...
> Hi,
> I've just tried to test my RemoteAssistance by sending a request by e-mail
> to my fellow coalegue and I've got a message "A program could not start.
> Please try again". I' ve checked my firewall settings, and there is an
> exception for the RA service. Also, I've tried to establish a RA session
> from
> my coalegue's PC (using his account, ofcourse) and it seemed to work with
> no
> problems. Please, keep in mind that both our PC are exact in a hardware
> manner, as in OS manner too. They've been both set up exactly the same
> (using
> a image install).Please advise me hoe to handle this problem.
>
> Waiting for a prompt reply
> Thanks
> --
> Boro Causev
> MCSE, MCSA, MCDBA, MCAD
> CompTIA A+, Network+, Security+