HP Deskjet 3820 Installed but does not print

External Since: Sep 18, 2007 Posts: 2

Hi

I've got Compaq Presario running on Windows Vista Basic. I installed HP
Deskjet 3820 Printer successfully but it will not print.

Problem is that when I click on "Print" button I get notification that the
document was sent to the printer but it does not print. Interesting thing is
that when I try to access printer properities it does not allow me to do so -
it just flashes.

I once succeeded in printing out test or demo page but nothing else will
print.

Your help is greatly appreciated.

Regards

Alex Boromisa

External Since: Jan 20, 2007 Posts: 7

I will help you resolve your issue.

Here is the solution...

1. Connect the printer to your computer.

2. Click on Start button >> Control Panel >> Hardware and Sound >> Printers.

3. Click Add a printer.

4. In the Add Printer Wizard, select Add a local printer.

5. Select the Use an existing port check box.

6. In the Use an existing port drop-down list, select USB001 virtual printer
port and then click Next.

7. On the Install the printer driver page, select the printer manufacturer
HP (not Hewlett-Packard) and the printer name Deskjet 970cse, and then click
Next.

8. Select "Replace the current driver" and click Next and then Finish.

I hope, this should resolve the issue.

Please get back to me if the issue persists...

I'll be waiting for your response....