page is disappearing

"Brenda" wrote:

> When I'm on my computer I go to click into things and my web page totally
> disappears and I cannot play pogo.com because it tells me I need java and I
> have it but for some reason my computer doean't find it. I had geek squad
> trying to help me but didn't get anywhere.Talked to gateway and they told me
> to check active x controls and uninstall java and reinstall java but that
> doesn't help either. Anyone got any suggestions? I have windows xp
> --
> bgergen.RemoveThis@frontiernet.net

What exact error message you got when you tried?.
Did you updated or installed macromedia flash player?.
HTH.
Regards,
nass

i updated my macromedia flash player and it didnt seem to help because when i
signed in to pogo it not only wouldnt let me play..the whole webpage left.
any suggestions??
--
bgergen RemoveThis @frontiernet.net


"nass" wrote:

>
>
> "Brenda" wrote:
>
> > When I'm on my computer I go to click into things and my web page totally
> > disappears and I cannot play pogo.com because it tells me I need java and I
> > have it but for some reason my computer doean't find it. I had geek squad
> > trying to help me but didn't get anywhere.Talked to gateway and they told me
> > to check active x controls and uninstall java and reinstall java but that
> > doesn't help either. Anyone got any suggestions? I have windows xp
> > --
> > bgergen RemoveThis @frontiernet.net
>
> What exact error message you got when you tried?.
> Did you updated or installed macromedia flash player?.
> HTH.
> Regards,
> nass

i ran a scan through geek squad the other day called AVG and it found some
problems and fixed it but it didnt help. any suggestions??
--
bgergen.RemoveThis@frontiernet.net


"usasma" wrote:

> Try this free, online scan to double check your protection and to clean your
> registry, delete your temp files and other things: http://safety.live.com
>
> Let us know the results of the scan.
>
> - John
>
> "Brenda" wrote:
>
> > When I'm on my computer I go to click into things and my web page totally
> > disappears and I cannot play pogo.com because it tells me I need java and I
> > have it but for some reason my computer doean't find it. I had geek squad
> > trying to help me but didn't get anywhere.Talked to gateway and they told me
> > to check active x controls and uninstall java and reinstall java but that
> > doesn't help either. Anyone got any suggestions? I have windows xp
> > --
> > bgergen.RemoveThis@frontiernet.net

"Brenda" wrote:

> i updated my macromedia flash player and it didnt seem to help because when i
> signed in to pogo it not only wouldnt let me play..the whole webpage left.
> any suggestions??
> --
> bgergen.RemoveThis@frontiernet.net
>
>
> "nass" wrote:
>
> >
> >
> > "Brenda" wrote:
> >
> > > When I'm on my computer I go to click into things and my web page totally
> > > disappears and I cannot play pogo.com because it tells me I need java and I
> > > have it but for some reason my computer doean't find it. I had geek squad
> > > trying to help me but didn't get anywhere.Talked to gateway and they told me
> > > to check active x controls and uninstall java and reinstall java but that
> > > doesn't help either. Anyone got any suggestions? I have windows xp
> > > --
> > > bgergen.RemoveThis@frontiernet.net
> >
> > What exact error message you got when you tried?.
> > Did you updated or installed macromedia flash player?.
> > HTH.
> > Regards,
> > nass

Okay Brenda,
Well as Suasma mentioned clear your caches and delete all cookies to do that
follow these steps:
1- Click Start >> Control Pane >> Network and Internet Connections >>
Internet Options.
On the IE Properties window under General Tab click clear History, click
delete Internet Files and delete cookies.
2- Click on Advanced Tab scroll down under this Option;
[&] Browsing
[ ] Enable Third-Party browser Extensions (Req Rest) Uncheck this box
3- click on Programs Tab, then on Manage Add-Ons and Disable Non-verified
Add-Ons ( if you saw an Add-Ons for Java try to update it or leave it
enabled).
4- Click Apply then click [OK]

Try to scan for malwares, yes you did scan but for Viruses with AVG try to
download these utilities from here:
http://www.lavasoftusa.com
http://www.safer-networking.org

Then Open a command Run and type in:
regsvr32 mshtml.dll click [OK]
regsvr32 shdocvw.dll
regsvr32 jscript.dll
regsvr32 oleaut32.dll
regsvr32 actxprxy.dll
regsvr32 cryptdlg.dll
regsvr32 dssenh.dll
regsvr32 shell32.dll
regsvr32 gpkcsp.dll
netsh winsock reset
Be aware the space between the regsvr32_the. DLL , enter each command and
click [OK].
After reregistering the DLLs Reboot your machine and try the site.
HTH.
Let us know.
Regards,
nass

When I try to go to the web site you suggested I can bring it up but when I
click to scan my computer I lose my web page. Any other suggestions?
--
bgergen.RemoveThis@frontiernet.net


"usasma" wrote:

> Try this free, online scan to double check your protection and to clean your
> registry, delete your temp files and other things: http://safety.live.com
>
> Let us know the results of the scan.
>
> - John
>
> "Brenda" wrote:
>
> > When I'm on my computer I go to click into things and my web page totally
> > disappears and I cannot play pogo.com because it tells me I need java and I
> > have it but for some reason my computer doean't find it. I had geek squad
> > trying to help me but didn't get anywhere.Talked to gateway and they told me
> > to check active x controls and uninstall java and reinstall java but that
> > doesn't help either. Anyone got any suggestions? I have windows xp
> > --
> > bgergen.RemoveThis@frontiernet.net

I tryed what you told me and all the things you had me check were right. The
first download you gave me didn't work I downloaded it but then couldn't find
it so did it a few more times with the same results. I have the second one
you gave me. Thanks for the help. Do you have any other suggestions. Thanks
--
bgergen.DeleteThis@frontiernet.net


"nass" wrote:

>
>
> "Brenda" wrote:
>
> > i updated my macromedia flash player and it didnt seem to help because when i
> > signed in to pogo it not only wouldnt let me play..the whole webpage left.
> > any suggestions??
> > --
> > bgergen.DeleteThis@frontiernet.net
> >
> >
> > "nass" wrote:
> >
> > >
> > >
> > > "Brenda" wrote:
> > >
> > > > When I'm on my computer I go to click into things and my web page totally
> > > > disappears and I cannot play pogo.com because it tells me I need java and I
> > > > have it but for some reason my computer doean't find it. I had geek squad
> > > > trying to help me but didn't get anywhere.Talked to gateway and they told me
> > > > to check active x controls and uninstall java and reinstall java but that
> > > > doesn't help either. Anyone got any suggestions? I have windows xp
> > > > --
> > > > bgergen.DeleteThis@frontiernet.net
> > >
> > > What exact error message you got when you tried?.
> > > Did you updated or installed macromedia flash player?.
> > > HTH.
> > > Regards,
> > > nass
>
> Okay Brenda,
> Well as Suasma mentioned clear your caches and delete all cookies to do that
> follow these steps:
> 1- Click Start >> Control Pane >> Network and Internet Connections >>
> Internet Options.
> On the IE Properties window under General Tab click clear History, click
> delete Internet Files and delete cookies.
> 2- Click on Advanced Tab scroll down under this Option;
> [&] Browsing
> [ ] Enable Third-Party browser Extensions (Req Rest) Uncheck this box
> 3- click on Programs Tab, then on Manage Add-Ons and Disable Non-verified
> Add-Ons ( if you saw an Add-Ons for Java try to update it or leave it
> enabled).
> 4- Click Apply then click [OK]
>
> Try to scan for malwares, yes you did scan but for Viruses with AVG try to
> download these utilities from here:
> http://www.lavasoftusa.com
> http://www.safer-networking.org
>
> Then Open a command Run and type in:
> regsvr32 mshtml.dll click [OK]
> regsvr32 shdocvw.dll
> regsvr32 jscript.dll
> regsvr32 oleaut32.dll
> regsvr32 actxprxy.dll
> regsvr32 cryptdlg.dll
> regsvr32 dssenh.dll
> regsvr32 shell32.dll
> regsvr32 gpkcsp.dll
> netsh winsock reset
> Be aware the space between the regsvr32_the. DLL , enter each command and
> click [OK].
> After reregistering the DLLs Reboot your machine and try the site.
> HTH.
> Let us know.
> Regards,
> nass

Hi Brenda,
Here is the Correct Link for Lavasoft:
http://www.lavasoftusa.com/products/ad-aware_se_personal.php
Download it and get the latest definitions for both Lavasoft and Spybot and
perform a full scan.
When you said AVG found some stuff, what is it?.
And did you Reregister the DLLs and Disabled the Add-Ons?.
If so, try to Run the System File Checker (SFC) on your system to repair any
damaged core system file.
Open My Computer by double clicking it and select your Partition or Drive
(C:\) and Right click it then select Properties from the drop down list.
On the system/ Drive C:\ properties click on Disk cleanup and be sure all
check boxes are checked on the cleanup pop-up window and click [OK] to
cleanup.
To do that do the following:
Open a Run Command and type in:
sfc /scannow click [OK] and get your XP CD handy to insert it in if the
system/windows prompt you to do so and wait for it, it will take a while so
get yourself comfy.
HTH.
Let us know.
Regards,
nass


"Brenda" wrote:

> I tryed what you told me and all the things you had me check were right. The
> first download you gave me didn't work I downloaded it but then couldn't find
> it so did it a few more times with the same results. I have the second one
> you gave me. Thanks for the help. Do you have any other suggestions. Thanks
> --
> bgergen.TakeThisOut@frontiernet.net
>
>
> "nass" wrote:
>
> >
> >
> > "Brenda" wrote:
> >
> > > i updated my macromedia flash player and it didnt seem to help because when i
> > > signed in to pogo it not only wouldnt let me play..the whole webpage left.
> > > any suggestions??
> > > --
> > > bgergen.TakeThisOut@frontiernet.net
> > >
> > >
> > > "nass" wrote:
> > >
> > > >
> > > >
> > > > "Brenda" wrote:
> > > >
> > > > > When I'm on my computer I go to click into things and my web page totally
> > > > > disappears and I cannot play pogo.com because it tells me I need java and I
> > > > > have it but for some reason my computer doean't find it. I had geek squad
> > > > > trying to help me but didn't get anywhere.Talked to gateway and they told me
> > > > > to check active x controls and uninstall java and reinstall java but that
> > > > > doesn't help either. Anyone got any suggestions? I have windows xp
> > > > > --
> > > > > bgergen.TakeThisOut@frontiernet.net
> > > >
> > > > What exact error message you got when you tried?.
> > > > Did you updated or installed macromedia flash player?.
> > > > HTH.
> > > > Regards,
> > > > nass
> >
> > Okay Brenda,
> > Well as Suasma mentioned clear your caches and delete all cookies to do that
> > follow these steps:
> > 1- Click Start >> Control Pane >> Network and Internet Connections >>
> > Internet Options.
> > On the IE Properties window under General Tab click clear History, click
> > delete Internet Files and delete cookies.
> > 2- Click on Advanced Tab scroll down under this Option;
> > [&] Browsing
> > [ ] Enable Third-Party browser Extensions (Req Rest) Uncheck this box
> > 3- click on Programs Tab, then on Manage Add-Ons and Disable Non-verified
> > Add-Ons ( if you saw an Add-Ons for Java try to update it or leave it
> > enabled).
> > 4- Click Apply then click [OK]
> >
> > Try to scan for malwares, yes you did scan but for Viruses with AVG try to
> > download these utilities from here:
> > http://www.lavasoftusa.com
> > http://www.safer-networking.org
> >
> > Then Open a command Run and type in:
> > regsvr32 mshtml.dll click [OK]
> > regsvr32 shdocvw.dll
> > regsvr32 jscript.dll
> > regsvr32 oleaut32.dll
> > regsvr32 actxprxy.dll
> > regsvr32 cryptdlg.dll
> > regsvr32 dssenh.dll
> > regsvr32 shell32.dll
> > regsvr32 gpkcsp.dll
> > netsh winsock reset
> > Be aware the space between the regsvr32_the. DLL , enter each command and
> > click [OK].
> > After reregistering the DLLs Reboot your machine and try the site.
> > HTH.
> > Let us know.
> > Regards,
> > nass

"Brenda" wrote:

> I got the scannow thing to work but if I'm suppose to see any results I
> didn't get any. I just tryed to do http://safety.live.com and I can get
> through to the agreement and then when I click to start scan the whole page
> disappears. I don't know what to do .
> --
> bgergenBigSpam.RemoveThis@Backfrontiernet.net

Try to scan online with those scanners:
http://www.pandasecurity.com
http://www.avast.com
http://www.trendmicro.com

Also try to uninstal/Reinstall the IE from the Add/remove Programs.
HTH.
Good luck.
nass