Printer driver list empty

External Since: Mar 28, 2007 Posts: 5

Hi Alan,

Maybe this will help with the specific driver.

I was able to install both a HP Officejet 4515 All-in-one and a Hp
Photosmart 7960 using the Add Printer Wizard which was fully populated
at the time.

Then I experienced a failed attempt to install this file from HP
"AIO_CDB_Full_Non-Network_enu.exe" . It is listed on the HP drivers
download page as "This download includes the HP Full Feature Software
and Drivers." They list all versions of Vista both 32bit an 64bit as
the system requirements.

After the above driver failed to detect the Deskjet and was
uninstalled, the vista new hardware wizard could not find any drivers
for the Deskjet4315. I then tried to reinstall the Vista native
drivers that had originally worked using the add printer wizard and
fount it completely empty. I was able to get the Deskjet4315 drivers
back using system restore but the add printer wizard list remained
empty.

Of course I can not say for sure that the HP driver caused the list to
be empty as quite some time had elapsed between using the wizard to
install the two printers and trying to update to the full feature
driver.

Bob C

On Fri, 30 Mar 2007 09:14:29 -0700, "Alan Morris [MSFT]"
<alanmo.TakeThisOut@online.microsoft.com> wrote:

>Yup I know this but I can't suggest anything else at this point.
>
>Holman, I assume you have the same issue. This is not a printer specific
>issue by the way and it's not anything in the registry. I will add you to
>the list of affected customer$.
>
>Anyone else with this problem let me know so I can inform the responsible
>team.
>
>I'd also like the driver name that brought on the problem, currently it
>appears it's just HP for the print driver list but since HP represents more
>printers, there is no clear conclusion.

External Since: Oct 25, 2005 Posts: 330

Where can I send a StarBucks card (If you are located on Mars, then I'll
have to choose a different provider). If you still have contact with the MS
support guy send him my name. If his first name is Jim, he also knows this
is not printer specific.

Don't feel bad. I like to use the $ in customer to push the fact that the
customer is where the $s are from and you guys deserve some respect (well
the nice ones at least).

Hang on just a bit before a complete reinstall the Business CD has the same
files on it as the Ultimate but the License for Ultimate just gains access
to those features.

I hope to have more information Monday.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"HolmanGT" <HolmanGT.RemoveThis@discussions.microsoft.com> wrote in message
news:DB8AE6F7-8866-4819-9E30-50E3FDC1D08A@microsoft.com...
> Alan,
> Now you have made me feel bad because of my snappy attitude the first
> go-around.
>
> I am in contact with some M$ support guy but he thinks it is a printer
> problem, and I am with you on this Alan I don't think it is printer
> specific
> either (matter of fact it I would bet a cup of coffee on it).
>
> Alan, there are only three things I have attempted to install that may
> have
> contributed to this problem (all three did not work, ever).
> 1. A Jabra Blue tooth
> 2. A Anycomm 250 Blue tooth
> 3. My HP 6840 (I used their new release Vista driver package).
>
> Alan I am pretty close to going back to a back up that in time is pretty
> close to my original install, if that does not work I am going back and do
> a
> complete reinstall, which by the way I don't know how to do because I
> originally installed the Business version and then did the anytime upgrade
> to
> Ultimate so I don't even have an Ult. disk or License Key. Anyway between
> this whacko security, copy protection and not be able to install any
> peripherals... it is just about completely turned me off to Vista and I
> would
> be hard put to recommend it to anyone.
>
> Appreciate your help Alan, and you are the only M$ person so far that
> realizes the magnitude of this problem, magnitude hell, you are the only
> one
> that is even aware of the problem. The rest just go duh... call HP and
> then
> HP does the same thing and says call M$. In case it is not obvious I am
> not
> having very much fun right now with my brand new very expensive none
> upgrade
> version of Vista Ultimate. The only thing Ultimate about it may be my
> demise.
>
>
>
> "Alan Morris [MSFT]" wrote:
>
>> Yup I know this but I can't suggest anything else at this point.
>>
>> Holman, I assume you have the same issue. This is not a printer specific
>> issue by the way and it's not anything in the registry. I will add you
>> to
>> the list of affected customer$.
>>
>> Anyone else with this problem let me know so I can inform the responsible
>> team.
>>
>> I'd also like the driver name that brought on the problem, currently it
>> appears it's just HP for the print driver list but since HP represents
>> more
>> printers, there is no clear conclusion.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "HolmanGT" <HolmanGT.RemoveThis@discussions.microsoft.com> wrote in message
>> news:5FA53FFC-63EB-469C-9726-897A1418188B@microsoft.com...
>> > Alan,
>> >
>> > I know you are trying to be helpful, but Re-installing Vista or going
>> > God
>> > only knows how far back in time is just not the answer most of us want,
>> > besides we all know that already.
>> >
>> > I have always found it very difficult to accept the fact that if
>> > something
>> > like a list of installed printers is not showing up that someone on M$
>> > does
>> > not have enough expertise to know the items in the registry that take
>> > care
>> > of
>> > that sort of thing.
>> >
>> > The shotgun approach is just so coarse and time consuming and please
>> > remember that reverting back destroys anything that has been added in
>> > the
>> > interim.
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> If you can use system restore to revert the system back to a state
>> >> before
>> >> the HP driver modified the system
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> <Bob.RemoveThis@nospam.com> wrote in message
>> >> news:druk035lbhp8tj1q1v5asd04aj2o3rkaip@4ax.com...
>> >> > Hi Justin,
>> >> > A few devices show under the Add Legacy Hardware. If I select "show
>> >> > all devices" a few manufacturers show up. For most of the devices
>> >> > listed are ones that are installed on this machine. Selecting other
>> >> > categories of device including printers either show (unable to find
>> >> > any drivers for this device) or a single of "Model". In each case
>> >> > there is a "Have Disk" button and in the case of printers also
>> >> > a"Windows Update" button.
>> >> >
>> >> > Thank you for your response. I will monitor this news group
>> >> > often,however if you need my true email address I will be glad to
>> >> > give
>> >> > it to you.
>> >> >
>> >> > Bob C
>> >> >
>> >> > On Tue, 27 Mar 2007 17:03:31 -0700, "Justin Weiss [MSFT]"
>> >> > <justinwe.RemoveThis@online.microsoft.com> wrote:
>> >> >
>> >> >>Bob, are you still having this problem? If so, could you see if
>> >> >>devices
>> >> >>are
>> >> >>showing up under other device classes? Try opening devmgmt.msc,
>> >> >>going
>> >> >>to
>> >> >>Action->Add Legacy Hardware (if this item doesn't show up at first,
>> >> >>try
>> >> >>clicking on an item in the device tree). Then click Next, select
>> >> >>"Install
>> >> >>the hardware that I manually select from a list," and select a
>> >> >>device
>> >> >>class
>> >> >>(such as Display Adapters). Do any devices show up?
>> >> >>
>> >> >>Thanks,
>> >> >>Justin
>> >>
>> >>
>> >>
>>
>>
>>