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Next: black preview screen on windows movie maker
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External
Since: Aug 03, 2007
Posts: 2
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(Msg. 1) Posted: Fri Aug 03, 2007 5:06 am
Post subject: Problem with CD rom
Archived from groups: microsoft>public>windows>vista>music_pictures_video (more info?)
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I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
ago. After the first update of Windows Vista, 2 days later, it lost access to
the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
there but it cannot install it (error 39). I have tried everything to get the
CD rom back including:
1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
The answer from Vista is always the same: cannot install driver, error 39.
Can anyone offer a solution for this problem, it is driving me crazy!
Thanks in anticipation,
Augusto |
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External
Since: Jul 17, 2007
Posts: 67
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(Msg. 2) Posted: Fri Aug 03, 2007 6:14 am
Post subject: Re: Problem with CD rom [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Augusto wrote:
> I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
> ago. After the first update of Windows Vista, 2 days later, it lost access to
> the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
> there but it cannot install it (error 39). I have tried everything to get the
> CD rom back including:
> 1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
> Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
> The answer from Vista is always the same: cannot install driver, error 39.
> Can anyone offer a solution for this problem, it is driving me crazy!
>
> Thanks in anticipation,
>
> Augusto
You might want to check this out: http://support.microsoft.com/kb/270008
Tim |
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External
Since: Jul 17, 2007
Posts: 67
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(Msg. 3) Posted: Fri Aug 03, 2007 6:14 am
Post subject: Re: Problem with CD rom [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Augusto wrote:
> I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
> ago. After the first update of Windows Vista, 2 days later, it lost access to
> the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
> there but it cannot install it (error 39). I have tried everything to get the
> CD rom back including:
> 1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
> Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
> The answer from Vista is always the same: cannot install driver, error 39.
> Can anyone offer a solution for this problem, it is driving me crazy!
>
> Thanks in anticipation,
>
> Augusto
You might want to check this out: http://support.microsoft.com/kb/270008
Tim |
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External
Since: Aug 03, 2007
Posts: 2
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(Msg. 4) Posted: Sat Aug 04, 2007 5:12 am
Post subject: Thank you Tim [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Thanks a lot for the help. Yours and Cal Bear´66 links offered a
comprehensive discussion of the problem.
Cheers,
Augusto |
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External
Since: Jul 17, 2007
Posts: 67
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(Msg. 5) Posted: Tue Aug 07, 2007 7:21 am
Post subject: Re: Thank you Tim [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Augusto wrote:
> Thanks a lot for the help. Yours and Cal Bear�66 links offered a
> comprehensive discussion of the problem.
>
> Cheers,
>
> Augusto
You're welcome...good to hear it's working now.
Tim |
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