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Next: slow printing - HP psc 2170
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External
Since: Jun 11, 2007
Posts: 1
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(Msg. 1) Posted: Sun Jun 10, 2007 11:25 pm
Post subject: Printer not working
Archived from groups: microsoft>public>windowsxp>print_fax (more info?)
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Hi All,
I have 2 WinXP SP2 machines on my network that are unable to print to our HP
LJ 4300dn via a direct TCP/IP connection or through a share from the server.
All the other PCs on the same network can print to it correctly.
I've checked and updated the printer driver, network connections,
re-installed spoolsv.exe, deleted and reinstalled the printer and it's Ports.
.. . . etc, etc.
When I try to print a test page, I get the following message;
---------------------------
Printer Properties
---------------------------
Test page failed to print. Would you like to view the print troubleshooter
for assistance? Operation could not be completed.
---------------------------
Yes No
---------------------------
An when I try to print from notepad, I get the following message;
---------------------------
Notepad
---------------------------
The handle is invalid.
---------------------------
OK
---------------------------
Has any one seen this begore and got a fix for this???
I'm a bit stumped as to what I can try next. I don't really want to format
and reinstall both the machines |
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External
Since: Jun 15, 2007
Posts: 6
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(Msg. 2) Posted: Thu Jun 14, 2007 11:24 pm
Post subject: Re: Printer not working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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| I'm sure you've tried this, but download the new driver from HP and
when you setup the printer, select "replace existing driver"... Also,
you can try connecting directly to the printer (via USB or parallel)
and see if you can print that way....just to troubleshoot...
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External
Since: Sep 04, 2007
Posts: 1
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(Msg. 3) Posted: Tue Sep 04, 2007 8:28 am
Post subject: RE: Printer not working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I also have had this problem on several XP SP2 machines. We have tried all
of this:
1. Reboot
2. Install latest HP drivers on server and workstation
3. Install printer as a local TCP-IP workstation on the workstation
4. Manually delete all of the cached drivers and registry entries for the
IP of the printer, the printer name, and the printer model.
5. Delete the drivers out of server manager on the workstation, then stop
and restart print spooler.
6. Relocate the print spooler
7. Older drivers (HP laserjet III, 4, and 5si)
8. Logging in as another user (including Administrator)
The funny thing is that it seems to be limited to our HP Laserjet 4350
printers. The user can print to our Savin printers with no problem.
I've had to rebuild several workstations because of this, and it's getting a
little old.
"Wiggy" wrote:
> Hi All,
>
> I have 2 WinXP SP2 machines on my network that are unable to print to our HP
> LJ 4300dn via a direct TCP/IP connection or through a share from the server.
> All the other PCs on the same network can print to it correctly.
>
> I've checked and updated the printer driver, network connections,
> re-installed spoolsv.exe, deleted and reinstalled the printer and it's Ports.
> . . . etc, etc.
>
> When I try to print a test page, I get the following message;
>
> ---------------------------
> Printer Properties
> ---------------------------
> Test page failed to print. Would you like to view the print troubleshooter
> for assistance? Operation could not be completed.
> ---------------------------
> Yes No
> ---------------------------
> An when I try to print from notepad, I get the following message;
>
> ---------------------------
> Notepad
> ---------------------------
> The handle is invalid.
> ---------------------------
> OK
> ---------------------------
>
> Has any one seen this begore and got a fix for this???
> I'm a bit stumped as to what I can try next. I don't really want to format
> and reinstall both the machines |
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External
Since: Sep 04, 2007
Posts: 1
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(Msg. 4) Posted: Tue Sep 04, 2007 9:16 am
Post subject: RE: Printer not working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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We're also getting Error 23 - Print. What's really interesting here is that
even after deleting the problem printers, when we stop and restart the print
spooler they continue to show up in event viewer with event id 23 - Print.
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 23
Date: 9/4/2007
Time: 2:16:59 PM
User: NT AUTHORITY\SYSTEM
Computer: Not displayed for privacy reasons
Description:
Printer Malibu failed to initialize because a suitable HP LaserJet 4000
Series PCL 6 driver could not be found.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
"Wiggy" wrote:
> Hi All,
>
> I have 2 WinXP SP2 machines on my network that are unable to print to our HP
> LJ 4300dn via a direct TCP/IP connection or through a share from the server.
> All the other PCs on the same network can print to it correctly.
>
> I've checked and updated the printer driver, network connections,
> re-installed spoolsv.exe, deleted and reinstalled the printer and it's Ports.
> . . . etc, etc.
>
> When I try to print a test page, I get the following message;
>
> ---------------------------
> Printer Properties
> ---------------------------
> Test page failed to print. Would you like to view the print troubleshooter
> for assistance? Operation could not be completed.
> ---------------------------
> Yes No
> ---------------------------
> An when I try to print from notepad, I get the following message;
>
> ---------------------------
> Notepad
> ---------------------------
> The handle is invalid.
> ---------------------------
> OK
> ---------------------------
>
> Has any one seen this begore and got a fix for this???
> I'm a bit stumped as to what I can try next. I don't really want to format
> and reinstall both the machines |
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External
Since: Oct 25, 2005
Posts: 494
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(Msg. 5) Posted: Wed Sep 05, 2007 4:58 pm
Post subject: Re: Printer not working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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There is a printer in the registry named Malibu
HKLM\System\CurrentControlSet\Contol\Print\Printers
Either add the driver so you can delete the printer of remove it from the
registry
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"William Bertram" <WilliamBertram DeleteThis @discussions.microsoft.com> wrote in
message news:B2121403-A6D5-4E8D-BFBC-C54A2CED1A99@microsoft.com...
> We're also getting Error 23 - Print. What's really interesting here is
> that
> even after deleting the problem printers, when we stop and restart the
> print
> spooler they continue to show up in event viewer with event id 23 - Print.
>
> Event Type: Error
> Event Source: Print
> Event Category: None
> Event ID: 23
> Date: 9/4/2007
> Time: 2:16:59 PM
> User: NT AUTHORITY\SYSTEM
> Computer: Not displayed for privacy reasons
> Description:
> Printer Malibu failed to initialize because a suitable HP LaserJet 4000
> Series PCL 6 driver could not be found.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>
> "Wiggy" wrote:
>
>> Hi All,
>>
>> I have 2 WinXP SP2 machines on my network that are unable to print to our
>> HP
>> LJ 4300dn via a direct TCP/IP connection or through a share from the
>> server.
>> All the other PCs on the same network can print to it correctly.
>>
>> I've checked and updated the printer driver, network connections,
>> re-installed spoolsv.exe, deleted and reinstalled the printer and it's
>> Ports.
>> . . . etc, etc.
>>
>> When I try to print a test page, I get the following message;
>>
>> ---------------------------
>> Printer Properties
>> ---------------------------
>> Test page failed to print. Would you like to view the print
>> troubleshooter
>> for assistance? Operation could not be completed.
>> ---------------------------
>> Yes No
>> ---------------------------
>> An when I try to print from notepad, I get the following message;
>>
>> ---------------------------
>> Notepad
>> ---------------------------
>> The handle is invalid.
>> ---------------------------
>> OK
>> ---------------------------
>>
>> Has any one seen this begore and got a fix for this???
>> I'm a bit stumped as to what I can try next. I don't really want to
>> format
>> and reinstall both the machines |
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