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Next: Sarbanes Oxley - is RDP OK?
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External
Since: Jul 24, 2007
Posts: 3
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(Msg. 1) Posted: Tue Jul 24, 2007 4:00 pm
Post subject: Remote Assistance Connects, but option to Take Control Missing
Archived from groups: microsoft>public>windowsxp>work_remotely (more info?)
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Hi,
I can start a remote assistance connection OK, but when the Remote
Assistance window opens I can only view the other person's desktop. The Take
Control button and all the others are missing.
Anyone ever seen this and resolved it? If so, how?
Thanks,
--
Don S |
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External
Since: Jun 19, 2007
Posts: 1556
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(Msg. 2) Posted: Wed Jul 25, 2007 12:25 am
Post subject: Re: Remote Assistance Connects, but option to Take Control Missing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"DSchenk952" <DSchenk952 DeleteThis @discussions.microsoft.com> wrote in message
news:CCCE0896-3FFB-4D28-9C72-57BE46E7F408@microsoft.com...
> Hi,
>
> I can start a remote assistance connection OK, but when the Remote
> Assistance window opens I can only view the other person's desktop. The
> Take
> Control button and all the others are missing.
>
> Anyone ever seen this and resolved it? If so, how?
>
> Thanks,
> --
> Don S
Its possible their PC has a group policy set to only allow the Expert
(that's you) to view their desktop and not take control. On their PC and as
an administrator go to "Start -> Run" and type gpedit.msc to open the group
policy editor. Navigate to the "Local Computer Policy -> Computer
Configuration -> Administrative Templates -> Windows Components -> System ->
Remote Assistance" tree and check the properties for the "Solicited Remote
Assistance Policy".
If their PC is part of a domain environment (ie. not a stand alone PC in a
home work group environment) they may need to talk to the network
administrators about this.
--
Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375 |
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External
Since: Jul 24, 2007
Posts: 3
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(Msg. 3) Posted: Wed Jul 25, 2007 1:26 am
Post subject: Re: Remote Assistance Connects, but option to Take Control Missing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Thanks, Al, I'll give this a try and report back.
--
Don S
"Sooner Al [MVP]" wrote:
> "DSchenk952" <DSchenk952.DeleteThis@discussions.microsoft.com> wrote in message
> news:CCCE0896-3FFB-4D28-9C72-57BE46E7F408@microsoft.com...
> > Hi,
> >
> > I can start a remote assistance connection OK, but when the Remote
> > Assistance window opens I can only view the other person's desktop. The
> > Take
> > Control button and all the others are missing.
> >
> > Anyone ever seen this and resolved it? If so, how?
> >
> > Thanks,
> > --
> > Don S
>
> Its possible their PC has a group policy set to only allow the Expert
> (that's you) to view their desktop and not take control. On their PC and as
> an administrator go to "Start -> Run" and type gpedit.msc to open the group
> policy editor. Navigate to the "Local Computer Policy -> Computer
> Configuration -> Administrative Templates -> Windows Components -> System ->
> Remote Assistance" tree and check the properties for the "Solicited Remote
> Assistance Policy".
>
> If their PC is part of a domain environment (ie. not a stand alone PC in a
> home work group environment) they may need to talk to the network
> administrators about this.
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
> |
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External
Since: Jul 24, 2007
Posts: 3
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(Msg. 4) Posted: Wed Jul 25, 2007 4:00 pm
Post subject: Re: Remote Assistance Connects, but option to Take Control Missing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Al,
That wasn't it, it wasn't configured, so I checked it through control panel
and everything looks OK.
I wonder how I can get her to connect to something via port 3389? Although
if the port was blocked I shouldn't be able to see her, correct? We can
establish a connection, but it's view only.
--
Don S
"Sooner Al [MVP]" wrote:
> "DSchenk952" <DSchenk952.RemoveThis@discussions.microsoft.com> wrote in message
> news:CCCE0896-3FFB-4D28-9C72-57BE46E7F408@microsoft.com...
> > Hi,
> >
> > I can start a remote assistance connection OK, but when the Remote
> > Assistance window opens I can only view the other person's desktop. The
> > Take
> > Control button and all the others are missing.
> >
> > Anyone ever seen this and resolved it? If so, how?
> >
> > Thanks,
> > --
> > Don S
>
> Its possible their PC has a group policy set to only allow the Expert
> (that's you) to view their desktop and not take control. On their PC and as
> an administrator go to "Start -> Run" and type gpedit.msc to open the group
> policy editor. Navigate to the "Local Computer Policy -> Computer
> Configuration -> Administrative Templates -> Windows Components -> System ->
> Remote Assistance" tree and check the properties for the "Solicited Remote
> Assistance Policy".
>
> If their PC is part of a domain environment (ie. not a stand alone PC in a
> home work group environment) they may need to talk to the network
> administrators about this.
>
> --
>
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
> |
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External
Since: Jun 19, 2007
Posts: 1556
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(Msg. 5) Posted: Thu Jul 26, 2007 12:45 am
Post subject: Re: Remote Assistance Connects, but option to Take Control Missing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"DSchenk952" <DSchenk952.DeleteThis@discussions.microsoft.com> wrote in message
news:831F8648-7C35-44D4-8CA7-26647B0E79F1@microsoft.com...
> Hi Al,
>
> That wasn't it, it wasn't configured, so I checked it through control
> panel
> and everything looks OK.
>
> I wonder how I can get her to connect to something via port 3389?
> Although
> if the port was blocked I shouldn't be able to see her, correct? We can
> establish a connection, but it's view only.
> --
> Don S
>
>
Right, it comes down to a permissions issue of some sort because you are
connecting so its not a port blocking issue...
Hmmm... Let me think about this. I rarely use RA so I am kind of grasping at
straws right now. Hopefully someone else can chime in with a useful
suggestion...
--
Al Jarvi (MS-MVP Windows Networking)
Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375 |
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| Back to top |
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External
Since: Oct 01, 2006
Posts: 4
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(Msg. 6) Posted: Tue Oct 23, 2007 4:28 pm
Post subject: Re: Remote Assistance Connects, but option to Take Control Missing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Try this:
http://groups.google.com/group/microsoft.public.windowsxp.help_and_sup...t/brows
-or-
http://tinyurl.com/3228hh
This will cause you to reload the ActiveX control...
---
Jeffrey Randow
jeffreycentex.RemoveThis@gmail.com
Windows Networking MVP 2001-2006
http://www.networkblog.net
On Thu, 26 Jul 2007 05:45:56 -0500, "Sooner Al [MVP]"
<SoonerAl.RemoveThis@somewhere.net.invalid> wrote:
>"DSchenk952" <DSchenk952.RemoveThis@discussions.microsoft.com> wrote in message
>news:831F8648-7C35-44D4-8CA7-26647B0E79F1@microsoft.com...
>> Hi Al,
>>
>> That wasn't it, it wasn't configured, so I checked it through control
>> panel
>> and everything looks OK.
>>
>> I wonder how I can get her to connect to something via port 3389?
>> Although
>> if the port was blocked I shouldn't be able to see her, correct? We can
>> establish a connection, but it's view only.
>> --
>> Don S
>>
>>
>
>Right, it comes down to a permissions issue of some sort because you are
>connecting so its not a port blocking issue...
>
>Hmmm... Let me think about this. I rarely use RA so I am kind of grasping at
>straws right now. Hopefully someone else can chime in with a useful
>suggestion... |
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