Activesync 4.1 support code: 86000108

Thanks Matt. Where might I locate the Verisign digital certificate?

"Matt Ramadanovic" wrote:

>
> This error means :
>
> 86000108 "ActiveSync encountered a problem on the server." The device
> is missing the root digital certificate that is installed on the
> server.. This is known to have occured with a Verisign digital
> certificate. Install the Verisign digital certificate on the Windows
> Mobile 5.0 device. Copy the certificate to the device. Then navigate to
> the file and click on it to install the certificate.
>
> -M
>
>

Is it your server or somebody elses? If it isn't yours you just need to
contact the admin and get the root cert you need to trust from them in
a format your device can use. You would then copy the cert to your sync
folder and get it on the mobile device and open it with your file
manager.

Things could get complicated if the format isn't correct (you may have
to import it to a PC and export it in base64 or whatever format your
mobile device likes). In any case the procedure is the same.

If it is your server you can purchase a Verisign cert or install a root
CA in your domain and have it issue all the certs you need (I usually
just use the free software on the Windows 2003 Server CD - add remove
windows components).

The idea is to have your own root CA instead of Verisign and have bless
your servers by assigning them certs. You mobile device would then
install the Root CA on your mobile device so it will trust anything the
root CA has blessed.

-M

You could also just try connecting to your mail server with IE (on a
normal PC) and see if you get prompted. You can look throught the certs
on your browser and see if there is some custom root cert required. In
any case you can use this method to determine which cert your mail
server uses.

Good luck,

-M

Hi,
To copy the cert, visit the outlook web access site on your PC with XP.
Then right click on a blank area of the screen. Then select the Properties
option. From there click on the Certificates button. Then click on the
Details button. At the bottom of the dialog box there is a button to Copy
to File. Then follow the wizard and export it in DER format. Then copy the
certificate to the device using a storage card or using ActiveSync. Finally
use File Explorer on the device and click on the certificate to install it.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"David Irvine" <DavidIrvine.TakeThisOut@discussions.microsoft.com> wrote in message
news:3A3180C5-5C7B-4A62-B970-326ABBD50B55@microsoft.com...
> Thanks Matt. Where might I locate the Verisign digital certificate?
>
> "Matt Ramadanovic" wrote:
>
>>
>> This error means :
>>
>> 86000108 "ActiveSync encountered a problem on the server." The device
>> is missing the root digital certificate that is installed on the
>> server.. This is known to have occured with a Verisign digital
>> certificate. Install the Verisign digital certificate on the Windows
>> Mobile 5.0 device. Copy the certificate to the device. Then navigate to
>> the file and click on it to install the certificate.
>>
>> -M
>>
>>

Thanks Matt & Chris. The problem turned out to be interference from the
Motorola (previous phone) software that was on the Outlook Toolbar. Once I
deleted this, everything works perfectly.

"Matt Ramadanovic" wrote:

>
> Is it your server or somebody elses? If it isn't yours you just need to
> contact the admin and get the root cert you need to trust from them in
> a format your device can use. You would then copy the cert to your sync
> folder and get it on the mobile device and open it with your file
> manager.
>
> Things could get complicated if the format isn't correct (you may have
> to import it to a PC and export it in base64 or whatever format your
> mobile device likes). In any case the procedure is the same.
>
> If it is your server you can purchase a Verisign cert or install a root
> CA in your domain and have it issue all the certs you need (I usually
> just use the free software on the Windows 2003 Server CD - add remove
> windows components).
>
> The idea is to have your own root CA instead of Verisign and have bless
> your servers by assigning them certs. You mobile device would then
> install the Root CA on your mobile device so it will trust anything the
> root CA has blessed.
>
> -M
>
>

Guys if u still getting the same error try opening outlook on ur pc and click
on help after dat pick the option ''detect and repair'' follow the steps and
ur problem may b fixed it worked 4 me so hope it does da same 4 u guys bye
bye..

"David Irvine" wrote:

> Thanks Matt & Chris. The problem turned out to be interference from the
> Motorola (previous phone) software that was on the Outlook Toolbar. Once I
> deleted this, everything works perfectly.
>
> "Matt Ramadanovic" wrote:
>
> >
> > Is it your server or somebody elses? If it isn't yours you just need to
> > contact the admin and get the root cert you need to trust from them in
> > a format your device can use. You would then copy the cert to your sync
> > folder and get it on the mobile device and open it with your file
> > manager.
> >
> > Things could get complicated if the format isn't correct (you may have
> > to import it to a PC and export it in base64 or whatever format your
> > mobile device likes). In any case the procedure is the same.
> >
> > If it is your server you can purchase a Verisign cert or install a root
> > CA in your domain and have it issue all the certs you need (I usually
> > just use the free software on the Windows 2003 Server CD - add remove
> > windows components).
> >
> > The idea is to have your own root CA instead of Verisign and have bless
> > your servers by assigning them certs. You mobile device would then
> > install the Root CA on your mobile device so it will trust anything the
> > root CA has blessed.
> >
> > -M
> >
> >

"David Irvine" wrote:

> Just activesync new i-mate smartphone with Outlook (Window XP) and received
> message
> "Active Sunc encountered a problem on the desktop. Support Code: 86000108"
> Can anyone assist or point me in the right direction?

For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.

I tried two things that worked, although the second thing I tried should
probably be your first.

First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.

The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

Well you sure heloped me out alot - I am syncing at home - no server - but I
was usiung a USB hub - I connected to the device to the mainboard usb
connectors and now all is well

"bsrbennett" wrote:

> For anyone who might stumble upon this thread while trying to solve this
> problem (like I did), the advice above is not useful. This error is not
> caused by a certificate problem.
>
> I tried two things that worked, although the second thing I tried should
> probably be your first.
>
> First -- if you're connecting your USB cable through a hub (and the USB
> ports on the front of your computer *may be* a hub), try connecting it to the
> back instead. This worked for me.
>
> The first thing I tried, however, also worked temporarily. First, uncheck
> all the things on your sync options. The device will still sync some sort of
> overhead stuff, but no application data. Then, add each application one by
> one (go to options, enable an application to sync, like "tasks", then OK; it
> will sync; then select another one, etc. etc.). While this worked for me
> after the first time I received the error, about three or four syncs after I
> got everything working, it happened again.

Thanks. The second tips works for me.

"bsrbennett" wrote:

> For anyone who might stumble upon this thread while trying to solve this
> problem (like I did), the advice above is not useful. This error is not
> caused by a certificate problem.
>
> I tried two things that worked, although the second thing I tried should
> probably be your first.
>
> First -- if you're connecting your USB cable through a hub (and the USB
> ports on the front of your computer *may be* a hub), try connecting it to the
> back instead. This worked for me.
>
> The first thing I tried, however, also worked temporarily. First, uncheck
> all the things on your sync options. The device will still sync some sort of
> overhead stuff, but no application data. Then, add each application one by
> one (go to options, enable an application to sync, like "tasks", then OK; it
> will sync; then select another one, etc. etc.). While this worked for me
> after the first time I received the error, about three or four syncs after I
> got everything working, it happened again.

I've tried all the above, none seem to work. I've found I get this error if
I change my email options to download more than the past three days of
emails.

I want to be able to get more than the last three days on my phone. How can
I go about fixing this?

For some reason, after changing a contact picture i got this error (using
Outlook XP/Exchange Server 2003 with Qtek 9090/WM5)
I got it fixed by means of:
1. access exchange via webmail (i got 1 unread contact. another one, not the
changed contact).
2. view by follow-up flag (to see what was the unread contact).
3. review and mark the unread contact as read
4. send/receive all

After this, the PPC sync worked fine.

I am facing the same issue but only when I sync contacts. My calender entries
and tasks are synched smoothly but when I try to sync contacts I get support
error code: 86000108.

I have tried installing certificate, do it one by one but nothing seems to
be working fine for me.