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External
Since: Oct 08, 2009
Posts: 7
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(Msg. 1) Posted: Thu Oct 08, 2009 3:26 pm
Post subject: ActiveSync support/Error code 85010014
Archived from groups: microsoft>public>pocketpc>activesync (more info?)
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Hello friends,
I used to be able to sync my mobile phone to my dell laptop but since i have
upgraded to the latest version of windows i have hit a problem.
I have tried to sync my orange E650 phone to my computer and it nearly does
it but
then eventually it flags an error code.
"ActiveSync encountered a problem on the desktop.
Support code: 85010014."
I have Windows Mobile 6 standard on the phone and i have uninstalled and
again installed ActiveSync 4.5 on the laptop and in Microsoft office outlook
2003 i have tried detect and repair which seems to work ok but when trying to
sync, it again comes up with the same support code.
Can you please help as i have limited understanding of what to do next.
Thank you.
chris |
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External
Since: Nov 04, 2008
Posts: 90
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(Msg. 2) Posted: Thu Oct 08, 2009 7:38 pm
Post subject: Re: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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If, in the connection settings, there's an option for USB-to-PC, select it
and uncheck the "Enable Advanced Network Functionality" box, and then try
syncing again.
"jafatherheart" <jafatherheart RemoveThis @discussions.microsoft.com> wrote in message
news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> Hello friends,
> I used to be able to sync my mobile phone to my dell laptop but since i
> have
> upgraded to the latest version of windows i have hit a problem.
>
> I have tried to sync my orange E650 phone to my computer and it nearly
> does
> it but
> then eventually it flags an error code.
> "ActiveSync encountered a problem on the desktop.
> Support code: 85010014."
>
> I have Windows Mobile 6 standard on the phone and i have uninstalled and
> again installed ActiveSync 4.5 on the laptop and in Microsoft office
> outlook
> 2003 i have tried detect and repair which seems to work ok but when trying
> to
> sync, it again comes up with the same support code.
>
> Can you please help as i have limited understanding of what to do next.
>
> Thank you.
>
> chris
> |
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External
Since: Oct 08, 2009
Posts: 7
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(Msg. 3) Posted: Sat Oct 10, 2009 3:55 am
Post subject: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I looked at the connection settings and it was set to 'allow USB connections'
and 'This computer is connected to the internet ' rather than to 'work
network'
I turned off the firewall and tried again but same error code.
chris
"Todd Allcock" wrote:
> If, in the connection settings, there's an option for USB-to-PC, select it
> and uncheck the "Enable Advanced Network Functionality" box, and then try
> syncing again.
>
>
> "jafatherheart" <jafatherheart.TakeThisOut@discussions.microsoft.com> wrote in message
> news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> > Hello friends,
> > I used to be able to sync my mobile phone to my dell laptop but since i
> > have
> > upgraded to the latest version of windows i have hit a problem.
> >
> > I have tried to sync my orange E650 phone to my computer and it nearly
> > does
> > it but
> > then eventually it flags an error code.
> > "ActiveSync encountered a problem on the desktop.
> > Support code: 85010014."
> >
> > I have Windows Mobile 6 standard on the phone and i have uninstalled and
> > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > outlook
> > 2003 i have tried detect and repair which seems to work ok but when trying
> > to
> > sync, it again comes up with the same support code.
> >
> > Can you please help as i have limited understanding of what to do next.
> >
> > Thank you.
> >
> > chris
> >
>
> |
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External
Since: Oct 08, 2009
Posts: 7
|
(Msg. 4) Posted: Sat Oct 10, 2009 8:32 am
Post subject: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Todd,
tried creating a new windows user log in and then syncing and it worked but
does not on my normal windows log in.
chris
"Todd Allcock" wrote:
> If, in the connection settings, there's an option for USB-to-PC, select it
> and uncheck the "Enable Advanced Network Functionality" box, and then try
> syncing again.
>
>
> "jafatherheart" <jafatherheart.RemoveThis@discussions.microsoft.com> wrote in message
> news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> > Hello friends,
> > I used to be able to sync my mobile phone to my dell laptop but since i
> > have
> > upgraded to the latest version of windows i have hit a problem.
> >
> > I have tried to sync my orange E650 phone to my computer and it nearly
> > does
> > it but
> > then eventually it flags an error code.
> > "ActiveSync encountered a problem on the desktop.
> > Support code: 85010014."
> >
> > I have Windows Mobile 6 standard on the phone and i have uninstalled and
> > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > outlook
> > 2003 i have tried detect and repair which seems to work ok but when trying
> > to
> > sync, it again comes up with the same support code.
> >
> > Can you please help as i have limited understanding of what to do next.
> >
> > Thank you.
> >
> > chris
> >
>
> |
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External
Since: Nov 02, 2008
Posts: 39
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(Msg. 5) Posted: Sat Oct 10, 2009 4:52 pm
Post subject: Re: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I meant the connection settings on the phone, not the computer. There
should be an entry called "USB-to-PC."
At 10 Oct 2009 03:55:01 -0700 jafatherheart wrote:
> I looked at the connection settings and it was set to 'allow USB
connections'
> and 'This computer is connected to the internet ' rather than to 'work
> network'
> I turned off the firewall and tried again but same error code.
> chris
>
> "Todd Allcock" wrote:
>
> > If, in the connection settings, there's an option for USB-to-PC, select
it
> > and uncheck the "Enable Advanced Network Functionality" box, and then
try
> > syncing again.
> >
> >
> > "jafatherheart" <jafatherheart DeleteThis @discussions.microsoft.com> wrote in
message
> > news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> > > Hello friends,
> > > I used to be able to sync my mobile phone to my dell laptop but since
i
> > > have
> > > upgraded to the latest version of windows i have hit a problem.
> > >
> > > I have tried to sync my orange E650 phone to my computer and it
nearly
> > > does
> > > it but
> > > then eventually it flags an error code.
> > > "ActiveSync encountered a problem on the desktop.
> > > Support code: 85010014."
> > >
> > > I have Windows Mobile 6 standard on the phone and i have uninstalled
and
> > > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > > outlook
> > > 2003 i have tried detect and repair which seems to work ok but when
trying
> > > to
> > > sync, it again comes up with the same support code.
> > >
> > > Can you please help as i have limited understanding of what to do next.
> > >
> > > Thank you.
> > >
> > > chris
> > >
> >
> > |
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External
Since: Oct 08, 2009
Posts: 7
|
(Msg. 6) Posted: Sun Oct 11, 2009 10:27 am
Post subject: Re: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Todd,
Sorry about that, as i said i am a beginner, but keen.
OK i found that and unchecked the "Enable Advanced Network Functionality"
box and tried Syncing again but it quickly came back with the same error code.
I am eager to find the answer so thank you for your help.
chris
"Todd Allcock" wrote:
> I meant the connection settings on the phone, not the computer. There
> should be an entry called "USB-to-PC."
>
>
> At 10 Oct 2009 03:55:01 -0700 jafatherheart wrote:
> > I looked at the connection settings and it was set to 'allow USB
> connections'
> > and 'This computer is connected to the internet ' rather than to 'work
> > network'
> > I turned off the firewall and tried again but same error code.
> > chris
> >
> > "Todd Allcock" wrote:
> >
> > > If, in the connection settings, there's an option for USB-to-PC, select
> it
> > > and uncheck the "Enable Advanced Network Functionality" box, and then
> try
> > > syncing again.
> > >
> > >
> > > "jafatherheart" <jafatherheart RemoveThis @discussions.microsoft.com> wrote in
> message
> > > news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> > > > Hello friends,
> > > > I used to be able to sync my mobile phone to my dell laptop but since
> i
> > > > have
> > > > upgraded to the latest version of windows i have hit a problem.
> > > >
> > > > I have tried to sync my orange E650 phone to my computer and it
> nearly
> > > > does
> > > > it but
> > > > then eventually it flags an error code.
> > > > "ActiveSync encountered a problem on the desktop.
> > > > Support code: 85010014."
> > > >
> > > > I have Windows Mobile 6 standard on the phone and i have uninstalled
> and
> > > > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > > > outlook
> > > > 2003 i have tried detect and repair which seems to work ok but when
> trying
> > > > to
> > > > sync, it again comes up with the same support code.
> > > >
> > > > Can you please help as i have limited understanding of what to do next.
>
> > > >
> > > > Thank you.
> > > >
> > > > chris
> > > >
> > >
> > >
>
> |
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External
Since: Oct 08, 2009
Posts: 7
|
(Msg. 7) Posted: Mon Oct 12, 2009 2:56 pm
Post subject: Re: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I would like to create a new windows user login and copy all my files etc
from my old windows user login. i have windows xp (home edition) installed
and i wonder which is the best way to get the good files across but not the
source of the active sync error.
"Todd Allcock" wrote:
> I meant the connection settings on the phone, not the computer. There
> should be an entry called "USB-to-PC."
>
>
> At 10 Oct 2009 03:55:01 -0700 jafatherheart wrote:
> > I looked at the connection settings and it was set to 'allow USB
> connections'
> > and 'This computer is connected to the internet ' rather than to 'work
> > network'
> > I turned off the firewall and tried again but same error code.
> > chris
> >
> > "Todd Allcock" wrote:
> >
> > > If, in the connection settings, there's an option for USB-to-PC, select
> it
> > > and uncheck the "Enable Advanced Network Functionality" box, and then
> try
> > > syncing again.
> > >
> > >
> > > "jafatherheart" <jafatherheart.TakeThisOut@discussions.microsoft.com> wrote in
> message
> > > news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> > > > Hello friends,
> > > > I used to be able to sync my mobile phone to my dell laptop but since
> i
> > > > have
> > > > upgraded to the latest version of windows i have hit a problem.
> > > >
> > > > I have tried to sync my orange E650 phone to my computer and it
> nearly
> > > > does
> > > > it but
> > > > then eventually it flags an error code.
> > > > "ActiveSync encountered a problem on the desktop.
> > > > Support code: 85010014."
> > > >
> > > > I have Windows Mobile 6 standard on the phone and i have uninstalled
> and
> > > > again installed ActiveSync 4.5 on the laptop and in Microsoft office
> > > > outlook
> > > > 2003 i have tried detect and repair which seems to work ok but when
> trying
> > > > to
> > > > sync, it again comes up with the same support code.
> > > >
> > > > Can you please help as i have limited understanding of what to do next.
>
> > > >
> > > > Thank you.
> > > >
> > > > chris
> > > >
> > >
> > >
>
> |
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External
Since: Nov 02, 2008
Posts: 39
|
(Msg. 8) Posted: Tue Oct 13, 2009 9:39 pm
Post subject: Re: ActiveSync support/Error code 85010014 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Did you change anything else when you upgraded XP? Like add new firewall
software?
The 85010014 error is sometimes related to networking. You might
temporarily disable any firewall and try syncing again.
At 11 Oct 2009 10:27:01 -0700 jafatherheart wrote:
> Hi Todd,
> Sorry about that, as i said i am a beginner, but keen.
> OK i found that and unchecked the "Enable Advanced Network Functionality"
> box and tried Syncing again but it quickly came back with the same error
code.
> I am eager to find the answer so thank you for your help.
> chris
>
> "Todd Allcock" wrote:
>
> > I meant the connection settings on the phone, not the computer. There
> > should be an entry called "USB-to-PC."
> >
> >
> > At 10 Oct 2009 03:55:01 -0700 jafatherheart wrote:
> > > I looked at the connection settings and it was set to 'allow USB
> > connections'
> > > and 'This computer is connected to the internet ' rather than to
'work
> > > network'
> > > I turned off the firewall and tried again but same error code.
> > > chris
> > >
> > > "Todd Allcock" wrote:
> > >
> > > > If, in the connection settings, there's an option for USB-to-PC,
select
> > it
> > > > and uncheck the "Enable Advanced Network Functionality" box, and
then
> > try
> > > > syncing again.
> > > >
> > > >
> > > > "jafatherheart" <jafatherheart.RemoveThis@discussions.microsoft.com> wrote in
> > message
> > > > news:4C6E55A6-88C0-47B9-BAAD-052A225008C7@microsoft.com...
> > > > > Hello friends,
> > > > > I used to be able to sync my mobile phone to my dell laptop but
since
> > i
> > > > > have
> > > > > upgraded to the latest version of windows i have hit a problem.
> > > > >
> > > > > I have tried to sync my orange E650 phone to my computer and it
> > nearly
> > > > > does
> > > > > it but
> > > > > then eventually it flags an error code.
> > > > > "ActiveSync encountered a problem on the desktop.
> > > > > Support code: 85010014."
> > > > >
> > > > > I have Windows Mobile 6 standard on the phone and i have
uninstalled
> > and
> > > > > again installed ActiveSync 4.5 on the laptop and in Microsoft
office
> > > > > outlook
> > > > > 2003 i have tried detect and repair which seems to work ok but
when
> > trying
> > > > > to
> > > > > sync, it again comes up with the same support code.
> > > > >
> > > > > Can you please help as i have limited understanding of what to do
next.
> >
> > > > >
> > > > > Thank you.
> > > > >
> > > > > chris
> > > > >
> > > >
> > > >
> >
> > |
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