Active Sync can't find my IPAQ on either of my two desktops

On Sat, 13 Sep 2003 17:12:56 -0700, "Paul T" <petouche.RemoveThis@uci.edu> wrote:

>I had to reformat thanks to one of the recent worms. Only
>one of my two desktops (hiome and work) was affected. Now
>that both machines are running properly, neither of them
>can find my IPAQ. I have tried uninstalling Active Sync,
>and doing a warm reset of the IPAQ. Nothing. My pocket
>PC is useless if I cannot synch it with my desk machine.

Are there any error messages that show up? Is everything set correctly
in File -> Connection Settings (ie USB is enabled)? Do you get the
sound that a USB/removable peripheral has been attached?

--
Rob Borek
CCNA, MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://support.microsoft.com/support/mvp/

No error messages ... it just goes through its little
dance looking for "a device" and finds none after having
checked the three com ports and usb. Yes USB is enabled.
I am using a 4 port hub, but the other three devices
attached are working fine, and switching ports makes no
difference. When I plug the IPAQ into the cradle I do not
get the "tinkle" that I used to get.



>-----Original Message-----
>On Sat, 13 Sep 2003 17:12:56 -0700, "Paul T"
<petouche.RemoveThis@uci.edu> wrote:
>
>>I had to reformat thanks to one of the recent worms.
Only
>>one of my two desktops (hiome and work) was affected.
Now
>>that both machines are running properly, neither of them
>>can find my IPAQ. I have tried uninstalling Active
Sync,
>>and doing a warm reset of the IPAQ. Nothing. My pocket
>>PC is useless if I cannot synch it with my desk machine.
>
>Are there any error messages that show up? Is everything
set correctly
>in File -> Connection Settings (ie USB is enabled)? Do
you get the
>sound that a USB/removable peripheral has been attached?
>
>--
>Rob Borek
>CCNA, MCP, Microsoft MVP - Mobile Devices
>Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>What is an MVP? http://support.microsoft.com/support/mvp/
>.
>

No Partnerships
Not connected

THANKS FOR YOUR HELP

PT


>-----Original Message-----
>On Sat, 13 Sep 2003 17:12:56 -0700, "Paul T"
<petouche.DeleteThis@uci.edu> wrote:
>
>>I had to reformat thanks to one of the recent worms.
Only
>>one of my two desktops (hiome and work) was affected.
Now
>>that both machines are running properly, neither of them
>>can find my IPAQ. I have tried uninstalling Active
Sync,
>>and doing a warm reset of the IPAQ. Nothing. My pocket
>>PC is useless if I cannot synch it with my desk machine.
>
>Are there any error messages that show up? Is everything
set correctly
>in File -> Connection Settings (ie USB is enabled)? Do
you get the
>sound that a USB/removable peripheral has been attached?
>
>--
>Rob Borek
>CCNA, MCP, Microsoft MVP - Mobile Devices
>Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>What is an MVP? http://support.microsoft.com/support/mvp/
>.
>

On Sat, 13 Sep 2003 22:58:10 -0700, "Paul T" <petouche.DeleteThis@uci.edu> wrote:

>No error messages ... it just goes through its little
>dance looking for "a device" and finds none after having
>checked the three com ports and usb. Yes USB is enabled.
>I am using a 4 port hub, but the other three devices
>attached are working fine, and switching ports makes no
>difference. When I plug the IPAQ into the cradle I do not
>get the "tinkle" that I used to get.

Try plugging it directly into the computer - not through the USB hub.

--
Rob Borek
CCNA, MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://support.microsoft.com/support/mvp/

Well thatr got a rise out of windows which said it saw a
new device and asked for a file. The file was on the
actine sync disk. But when the file installed, we were
back to square one. A S looked for the device and found
none.
Can I solve this by clearing / reseting the IPAQ. There
is nothing on it that doesn't reside in Outlook or
somewhere else that I can recover.

Paul T.

>-----Original Message-----
>On Sat, 13 Sep 2003 22:58:10 -0700, "Paul T"
<petouche.TakeThisOut@uci.edu> wrote:
>
>>No error messages ... it just goes through its little
>>dance looking for "a device" and finds none after having
>>checked the three com ports and usb. Yes USB is
enabled.
>>I am using a 4 port hub, but the other three devices
>>attached are working fine, and switching ports makes no
>>difference. When I plug the IPAQ into the cradle I do
not
>>get the "tinkle" that I used to get.
>
>Try plugging it directly into the computer - not through
the USB hub.
>
>--
>Rob Borek
>CCNA, MCP, Microsoft MVP - Mobile Devices
>Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>What is an MVP? http://support.microsoft.com/support/mvp/
>.
>

On Sun, 14 Sep 2003 19:39:23 -0700, "Paul T" <petouche.TakeThisOut@uci.edu> wrote:

>Well thatr got a rise out of windows which said it saw a
>new device and asked for a file. The file was on the
>actine sync disk. But when the file installed, we were
>back to square one. A S looked for the device and found
>none.
> Can I solve this by clearing / reseting the IPAQ. There
>is nothing on it that doesn't reside in Outlook or
>somewhere else that I can recover.

Well... that's a step forward. Try reinstalling ActiveSync at this
point, and perform a soft reset of your Pocket PC. Also check your
connection settings in ActiveSync on your PC (File -> Connection
Settings - ensure USB is selected) and on your Pocket PC (Start ->
ActiveSync, Tools -> Options, PC tab, Options button, "Enable PC
Sync..." should be set to USB).

--
Rob Borek
CCNA, MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://support.microsoft.com/support/mvp/

Still no go. Now I've checked my office machine (which
used to synch up fine) and it too cannot "find" my IPAQ.
Have reinstalled active synch and used soft reset (both
multiple times). There is something in either the
portable PC or the desk machines that is preventing the AS
software from finding the IPAQ.

Now my IPAQ is just an expensive paperweight.

FRUSTRATION !!!

Paul T.

>-----Original Message-----
>On Sun, 14 Sep 2003 19:39:23 -0700, "Paul T"
<petouche.DeleteThis@uci.edu> wrote:
>
>>Well thatr got a rise out of windows which said it saw a
>>new device and asked for a file. The file was on the
>>actine sync disk. But when the file installed, we were
>>back to square one. A S looked for the device and found
>>none.
>> Can I solve this by clearing / reseting the IPAQ.
There
>>is nothing on it that doesn't reside in Outlook or
>>somewhere else that I can recover.
>
>Well... that's a step forward. Try reinstalling
ActiveSync at this
>point, and perform a soft reset of your Pocket PC. Also
check your
>connection settings in ActiveSync on your PC (File ->
Connection
>Settings - ensure USB is selected) and on your Pocket PC
(Start ->
>ActiveSync, Tools -> Options, PC tab, Options
button, "Enable PC
>Sync..." should be set to USB).
>
>--
>Rob Borek
>CCNA, MCP, Microsoft MVP - Mobile Devices
>Want *ONE ON ONE* support? http://www.pocketpcone2one.com
>What is an MVP? http://support.microsoft.com/support/mvp/
>.
>

You didn't disable DCOM or anything like that did you?

(you installed the MS03-026 patch instead?)

Cheers
Ken

"Paul T." <petoucher DeleteThis @uci.edu> wrote in message
news:02fc01c37a57$f2a07010$a401280a@phx.gbl...
: FYI
:
: My equipment is a Dell workstation running Win 2000 / and
: a Dell portable running Win 2000, IPAQ 3955 running pocket
: PC 3.0.11171.
:
: I am beginning to year for my Palm which I gave to my wife
: and which continues to run perfectly with no synch
: problems of any kind.
:
:
: >-----Original Message-----
: >I had to reformat thanks to one of the recent worms.
: Only
: >one of my two desktops (hiome and work) was affected.
: Now
: >that both machines are running properly, neither of them
: >can find my IPAQ. I have tried uninstalling Active Sync,
: >and doing a warm reset of the IPAQ. Nothing. My pocket
: >PC is useless if I cannot synch it with my desk machine.
: >
: >What do I do now ?
: >
: >Thanks for your help
: >.
: >

On Mon, 15 Sep 2003 12:39:23 -0700, "Paul T" <petouche DeleteThis @uci.edu> wrote:

>Still no go. Now I've checked my office machine (which
>used to synch up fine) and it too cannot "find" my IPAQ.
>Have reinstalled active synch and used soft reset (both
>multiple times). There is something in either the
>portable PC or the desk machines that is preventing the AS
>software from finding the IPAQ.

If it can't find it after a soft reset, you may want to try a
last-ditch effort - a hard reset.

--
Rob Borek
CCNA, MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://support.microsoft.com/support/mvp/