Office apps taking a long time to close after 12.2.3

Diane,

Ok couple of things:

1) I safe booted my MacBook. No change. Still had sluggish issues closing
the first opened app.

2) So the remove Office does what exactly with 2008 on 10.6?

3) Can you describe exactly what you'd like me to do to remove Office and
reinstall? Whatever instructions you give me, can you tell me if it's going
to cause all my prefs and settings to be lost?

Thanks.

-Kevin



On 11/11/09 5:34 PM, in article C7207BEF.174E5%EntourageHelp@gmail.com,
"Diane Ross" <EntourageHelp.DeleteThis@gmail.com> wrote:

> On 11/11/09 1:09 PM, in article C7209233.119D0%netnothing@gmail.com, "K.B."
> <netnothing.DeleteThis@gmail.com> wrote:
>
>> Same exact behavior on a new user created on my MacBook, so it's not a
>> preference setting in my User.
>
> Do one last test for me. Use Safe Boot to log into your account. Is it
> better or same?
>
> Hold down Shift key when powering up your computer.
>
> <http://support.apple.com/kb/HT1564>
>
> "Remove Office" does not remove everything.
>
> <http://www.entourage.mvps.org/install/remove_office.html>
>
> I also need to update this for Snow Leopard. You need remove the
> com.microsoft....plist files in this folder. (In the Finder toolbar under
> Go, paste in this path: )
>
> /private/var/db/receipts

On 11/11/09 4:09 PM, in article C720BC52.119E7%netnothing@gmail.com, "K.B."
<netnothing.DeleteThis@gmail.com> wrote:

> 1) I safe booted my MacBook. No change. Still had sluggish issues closing
> the first opened app.

Shoot! I was hoping that would help and give us a clue on what is causing
the problem.
>
> 2) So the remove Office does what exactly with 2008 on 10.6?

You can always look in the trash to see what was removed. This page explains
what's not removed.

<http://www.entourage.mvps.org/install/remove_office.html>
>
> 3) Can you describe exactly what you'd like me to do to remove Office and
> reinstall? Whatever instructions you give me, can you tell me if it's going
> to cause all my prefs and settings to be lost?

Before we have you re-install Office, let's look at your base files. What
OS?

If it's Leopard, then download and install the latest combo updater and see
if that helps. If it's Snow Leopard, then re-install Snow Leopard from the
DVD. It installs like a combo. You'll be back at 10.6.0. You'll need to
update using the 10.6.2 combo updater.

Another factor is the font issue and cache files for Snow Leopard.

Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>

Snow Leopard: Mac OS X v10.6.2 Update (Combo

<http://support.apple.com/kb/DL959>

--
Diane

Bob,

On the clean user account, there wouldn't have been an Entourage database
because I didn't open it. I just tested with Word and Excel and had the
same issue.

-Kevin


On 11/11/09 5:59 PM, in article C720AC15.573D4%onlygeneraltaz1@com.cast.net,
"CyberTaz" <onlygeneraltaz1 DeleteThis @com.cast.net> wrote:

> Diane's response pretty much answers the remove/install questions, but
> either of the described methods are fine. It's just that some users have the
> impression that Trashing the Office folder itself is all that need be done
> before reinstalling.
>
> As to the Entourage Database, my understanding is that most all of the
> Office apps access it in some fashion.
>
> Regards |:>)
> Bob Jones
> [MVP] Office:Mac
>
>
>

Diane,

Thanks for responding. I'm going to have to hold off on the brute-force
approach you speak of. I need this machine as a backup and can't afford to
even attempt reinstalling 10.6.

Part of me is a little annoyed that in order to troubleshoot an office app,
I'd have to reinstall the entire OS. Now if it was 10.6.2 that caused the
issue, then I'll deal and wait for 10.6.3 to see if that fixes it.

Part of the problem is I can't be sure if it was 10.6.2 or 12.2.3 that
caused this. Primarily because I use Entourage as my primary work email
app.....so it's ALWAYS open. And as I've shown, as long as one office app
is opened first, that's the one that get's the sluggishness, not the others.
That and my machine is up 24x7.....so once Entourage is open.....I wouldn't
have issues with Word or Excel anyway because Entourage would be open.

Something is going on for this to be happening to me, on two different
machines, but doesn't seem to be happening to anyone else. One of my 10.6.2
installs is from SU, while the other is from the Combo update.

I'd really LOVE to have someone else notice this problem so that I could
assume it's not me or my setup.

Thanks for all your help thus far. If you should happen to think of
anything else, let me know.

-Kevin



On 11/11/09 7:24 PM, in article C72095A0.17601%EntourageHelp@gmail.com,
"Diane Ross" <EntourageHelp DeleteThis @gmail.com> wrote:

> On 11/11/09 4:09 PM, in article C720BC52.119E7%netnothing@gmail.com, "K.B."
> <netnothing DeleteThis @gmail.com> wrote:
>
>> 1) I safe booted my MacBook. No change. Still had sluggish issues closing
>> the first opened app.
>
> Shoot! I was hoping that would help and give us a clue on what is causing
> the problem.
>>
>> 2) So the remove Office does what exactly with 2008 on 10.6?
>
> You can always look in the trash to see what was removed. This page explains
> what's not removed.
>
> <http://www.entourage.mvps.org/install/remove_office.html>
>>
>> 3) Can you describe exactly what you'd like me to do to remove Office and
>> reinstall? Whatever instructions you give me, can you tell me if it's going
>> to cause all my prefs and settings to be lost?
>
> Before we have you re-install Office, let's look at your base files. What
> OS?
>
> If it's Leopard, then download and install the latest combo updater and see
> if that helps. If it's Snow Leopard, then re-install Snow Leopard from the
> DVD. It installs like a combo. You'll be back at 10.6.0. You'll need to
> update using the 10.6.2 combo updater.
>
> Another factor is the font issue and cache files for Snow Leopard.
>
> Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
> <http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>
>
> Snow Leopard: Mac OS X v10.6.2 Update (Combo
>
> <http://support.apple.com/kb/DL959>

On 11/11/09 6:02 PM, in article C720D6D7.119F4%netnothing@gmail.com, "K.B."
<netnothing.DeleteThis@gmail.com> wrote:

> Part of the problem is I can't be sure if it was 10.6.2 or 12.2.3 that
> caused this.

We've discussed using SuperDuper!(backup software) before, but this is an
excellent time to remind users about a feature it has that protects you from
system updates that so bad.

One of the options in SuperDuper! is to create what the author calls a
"Sandbox". It's used to revert to pre-update state of your OS. Here's a
description of how this option works:

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

SuperDuper! Is $27.95. I¹m not affiliated with the product. Just a satisfied
user. <http://www.shirt-pocket.com/>

--
Diane

Diane and Bob,

Ok, I may have figured it out. I may have to do with the built in OS X
Firewall.

I have the Firewall turned on. I have the following checked on the
Advanced screen:

Auto allow signed software incoming connections
Enable Stealth Mode

Now, typically after every Office update, the first time an app launches, OS
X asks if you want to Allow or Deny incoming connections to that app. In
the past (including this last update 12.2.3) I've always said Deny.

After playing around with removing/reinstalling on my MacBook, I finally
decided to choose Allow.

Sure enough, Word opens fine and quits immediately.

So I went back into the Firewall settings and turned it from Allow to Deny.
Same issue again....sluggish closing.

I tried will all the Office apps, and as long as they are set to Allow
Incoming Connections, then they close fine.

Can you test this?

I've tested on both my MacBook (which I've uninstalled and reinstalled a few
times) as well as my Mac Pro which I haven't touched other than the initial
12.2.3 install.

Once I allow all apps to have incoming connections, the closing issue goes
away.

If this is the case.....any ideas why?

-Kevin

On 11/11/09 7:24 PM, in article C72095A0.17601%EntourageHelp@gmail.com,
"Diane Ross" <EntourageHelp.DeleteThis@gmail.com> wrote:

> On 11/11/09 4:09 PM, in article C720BC52.119E7%netnothing@gmail.com, "K.B."
> <netnothing.DeleteThis@gmail.com> wrote:
>
>> 1) I safe booted my MacBook. No change. Still had sluggish issues closing
>> the first opened app.
>
> Shoot! I was hoping that would help and give us a clue on what is causing
> the problem.
>>
>> 2) So the remove Office does what exactly with 2008 on 10.6?
>
> You can always look in the trash to see what was removed. This page explains
> what's not removed.
>
> <http://www.entourage.mvps.org/install/remove_office.html>
>>
>> 3) Can you describe exactly what you'd like me to do to remove Office and
>> reinstall? Whatever instructions you give me, can you tell me if it's going
>> to cause all my prefs and settings to be lost?
>
> Before we have you re-install Office, let's look at your base files. What
> OS?
>
> If it's Leopard, then download and install the latest combo updater and see
> if that helps. If it's Snow Leopard, then re-install Snow Leopard from the
> DVD. It installs like a combo. You'll be back at 10.6.0. You'll need to
> update using the 10.6.2 combo updater.
>
> Another factor is the font issue and cache files for Snow Leopard.
>
> Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
> <http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>
>
> Snow Leopard: Mac OS X v10.6.2 Update (Combo
>
> <http://support.apple.com/kb/DL959>

Diane,

Thanks for the link, I'll take a look again at Super Duper....didn't realize
it had that functionality. I thought it just did cloned backups.

Make sure you read my other post about the possible solution with the
Firewall settings.

-Kevin



On 11/11/09 9:41 PM, in article C720B5DE.17633%EntourageHelp@gmail.com,
"Diane Ross" <EntourageHelp.RemoveThis@gmail.com> wrote:

> On 11/11/09 6:02 PM, in article C720D6D7.119F4%netnothing@gmail.com, "K.B."
> <netnothing.RemoveThis@gmail.com> wrote:
>
>> Part of the problem is I can't be sure if it was 10.6.2 or 12.2.3 that
>> caused this.
>
> We've discussed using SuperDuper!(backup software) before, but this is an
> excellent time to remind users about a feature it has that protects you from
> system updates that so bad.
>
> One of the options in SuperDuper! is to create what the author calls a
> "Sandbox". It's used to revert to pre-update state of your OS. Here's a
> description of how this option works:
>
> A Sandbox is a bootable copy of your system, stored on another hard drive or
> partition, that shares your personal documents and data with the original.
> With SuperDuper!, you actually use the Sandbox as your startup volume. You
> can safely install any system updates, drivers or programs in the Sandbox,
> without worrying about what might happen to your system. If anything goes
> wrong, you can simply start up from the original system. SuperDuper! has
> preserved it in its original, pre-disaster state but all your new and
> changed personal documents are totally up to date. Within minutes, you're up
> and running again without having to go through a difficult and
> time-consuming restore process.
>
> SuperDuper! Is $27.95. I¹m not affiliated with the product. Just a satisfied
> user. <http://www.shirt-pocket.com/>

Anyone else have a chance to look to see if they can reproduce this issue
with Office and the OS X Firewall?

-Kevin

On 11/11/09 9:11 PM, in article C720D900.119F6%netnothing@gmail.com, "K.B."
<netnothing RemoveThis @gmail.com> wrote:

> Diane and Bob,
>
> Ok, I may have figured it out. I may have to do with the built in OS X
> Firewall.
>
> I have the Firewall turned on. I have the following checked on the
> Advanced screen:
>
> Auto allow signed software incoming connections
> Enable Stealth Mode
>
> Now, typically after every Office update, the first time an app launches, OS
> X asks if you want to Allow or Deny incoming connections to that app. In
> the past (including this last update 12.2.3) I've always said Deny.
>
> After playing around with removing/reinstalling on my MacBook, I finally
> decided to choose Allow.
>
> Sure enough, Word opens fine and quits immediately.
>
> So I went back into the Firewall settings and turned it from Allow to Deny.
> Same issue again....sluggish closing.
>
> I tried will all the Office apps, and as long as they are set to Allow
> Incoming Connections, then they close fine.
>
> Can you test this?
>
> I've tested on both my MacBook (which I've uninstalled and reinstalled a few
> times) as well as my Mac Pro which I haven't touched other than the initial
> 12.2.3 install.
>
> Once I allow all apps to have incoming connections, the closing issue goes
> away.
>
> If this is the case.....any ideas why?
>
> -Kevin
>