Filevault & powerpoint (and excel)

Dear Bob,

Thanks for your reply. Good point that I have to mention my OS X and Office versions. I use Snow Leopard (10.6.1), so that should not be the problem. But the problem can be that I use Office 12.0.0; however, when I try to update Office, I get an error (probably due to filevault?): I should have at least OS X 10.4.9 or later. But I have!! (see [url=http://img297.imageshack.us/i/schermafbeelding2009110.png/][img=http://img297.imageshack.us/img297/8392/schermafbeelding2009110.th.png][/url])

Since I can't update Office, I keep the problem.

Is there an other option?

ps: there are more people who have the same problem (see eg: <http://www.officeformac.com/.59b72207>, <http://www.officeformac.com/.59b5c368> and <http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_thread/thread/a719a2e6b292e416)>

Image link doen't work, but this one will: <http://yfrog.com/89schermafbeelding2009110p>

Yes on probably both counts FileVault may well be preventing the update,
and 12.0.0 is the original release ‹ I'm surprised you aren't having even
more problems with all of Office. Try turning FileVault off & follow the
suggested method here for getting Office updated. You'll need SP1 (12.1.0),
SP2 (12.2.0) and the most recent interim update (12.2.1):

http://www.entourage.mvps.org/install/update_steps.html

BTW: This is not a common problem. The first 2 links you referred to go back
to April of this year & November 2008 respectively & the 3rd (from
red308gtsi) is a duplicate of the 1st but from Google Groups server rather
than Mactopia.

Regards |:>)
Bob Jones
[MVP] Office:Mac


On 11/1/09 3:05 PM, in article 59b7f9b2.1.DeleteThis@webcrossing.caR9absDaxw,
"jpunja@officeformac.com" <jpunja.DeleteThis@officeformac.com> wrote:

> Dear Bob,
>
> Thanks for your reply. Good point that I have to mention my OS X and Office
> versions. I use Snow Leopard (10.6.1), so that should not be the problem. But
> the problem can be that I use Office 12.0.0; however, when I try to update
> Office, I get an error (probably due to filevault?): I should have at least OS
> X 10.4.9 or later. But I have!! (see
> [url=http://img297.imageshack.us/i/schermafbeelding2009110.png/][img=http://im
> g297.imageshack.us/img297/8392/schermafbeelding2009110.th.png][/url])
>
> Since I can't update Office, I keep the problem.
>
> Is there an other option?
>
> ps: there are more people who have the same problem (see eg:
> <http://www.officeformac.com/.59b72207>,
> <http://www.officeformac.com/.59b5c368> and
> <http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_t
> hread/thread/a719a2e6b292e416)>

All right, I have the solution .

Log in at a(n other) admin account and update office from thataccount. I used my administrator account that was the same account as the account with filevault. And that resulted in the errors!

That's another approach Thanks for posting your results!

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 11/3/09 2:21 AM, in article 59b7f9b2.4 DeleteThis @webcrossing.caR9absDaxw,
"jpunja@officeformac.com" <jpunja DeleteThis @officeformac.com> wrote:

> All right, I have the solution .
>
> Log in at a(n other) admin account and update office from thataccount. I used
> my administrator account that was the same account as the account with
> filevault. And that resulted in the errors!

Sorry, but I was too early; I still have the same problem... Although I have Office 12.2.1 and OS X 10.6.1.

When I login with an user without Filefault on, and I download a ppt from my mail-account, I can open this file without any problems. However, when I login with an user with filevault on, and I download and try to open the same ppt, I still get the following error:

PowerPoint cannot open the type of file represented by naam:Downloads:poster.ppt

(see <http://yfrog.com/3oschermafbeelding2009110px> for printscreens)

> That's another approach Thanks for posting your results!
>
> Regards |:>)
> Bob Jones
> [MVP] Office:Mac
>
>
>
> On 11/3/09 2:21 AM, in article 59b7f9b2.4.RemoveThis@webcrossing.caR9absDaxw,
> "jpunja@officeformac.com" wrote:
>
> > All right, I have the solution .
> >
> > Log in at a(n other) admin account and update office from thataccount. I used
> > my administrator account that was the same account as the account with
> > filevault. And that resulted in the errors!
>
>

I'm afraid this is more likely a FileVault issue than a PPT issue... And
apparently it isn't a problem with the file itself. I'd suggest that you
inquire in the Apple Discussions Forums for Snow Leopard:

http://discussions.apple.com/index.jspa

Good Luck |:>)
Bob Jones
[MVP] Office:Mac



On 11/5/09 2:06 AM, in article 59b7f9b2.6 DeleteThis @webcrossing.caR9absDaxw,
"jpunja@officeformac.com" <jpunja DeleteThis @officeformac.com> wrote:

> Sorry, but I was too early; I still have the same problem... Although I have
> Office 12.2.1 and OS X 10.6.1.
>
> When I login with an user without Filefault on, and I download a ppt from my
> mail-account, I can open this file without any problems. However, when I login
> with an user with filevault on, and I download and try to open the same ppt, I
> still get the following error:
>
> PowerPoint cannot open the type of file represented by
> naam:Downloads:poster.ppt
>
> (see <http://yfrog.com/3oschermafbeelding2009110px> for printscreens)
>
>> That's another approach Thanks for posting your results!
>>
>> Regards |:>)
>> Bob Jones
>> [MVP] Office:Mac
>>
>>
>>
>> On 11/3/09 2:21 AM, in article 59b7f9b2.4 DeleteThis @webcrossing.caR9absDaxw,
>> "jpunja@officeformac.com" wrote:
>>
>>> All right, I have the solution .
>>>
>>> Log in at a(n other) admin account and update office from thataccount. I
>>> used
>>> my administrator account that was the same account as the account with
>>> filevault. And that resulted in the errors!
>>
>>