Excel crashes computer with snow leapard

On Sep 26, 2:40 pm, Connie Unger <connie.un... DeleteThis @gmail.com> wrote:
> On Sep 16, 9:46 pm, sdbl... DeleteThis @officeformac.com wrote:
>
> > Version: 2004
> > Operating System: Mac OS X 10.6 (Snow Leopard)
> > Processor: Intel
>
> > I upgraded to snow leopard, and now excel is very unstable. It regularly crashes, and causes the computer to crash as well. It was rock solid before the upgrade, and now is nothing but frustration.
>
> Same problem here.

I also have the problem. After some research I tried eliminating all
Type 1 fonts, deleted duplicate fonts, and repaired the Microsoft font
cache. It worked well for 4 days, then started crashing again
yesterday.

Wade

Hi Wade, is the crash the same as before? could you please give more details, such as what steps lead to the crash? It would be helpful if you could send me (xinxin@microsoft.com) the crash log and a workbook that causes the crash. Thanks!

Thanks,
XinXin
Macintosh Business Unit
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

> On Sep 26, 2:40&#65533;pm, Connie Unger wrote:
> > On Sep 16, 9:46&#65533;pm, sdbl....TakeThisOut@officeformac.com wrote:
> >
> > > Version: 2004
> > > Operating System: Mac OS X 10.6 (Snow Leopard)
> > > Processor: Intel
> >
> > > I upgraded to snow leopard, and now excel is very unstable. It regularly crashes, and causes the computer to crash as well. It was rock solid before the upgrade, and now is nothing but frustration.
> >
> > Same problem here.
>
> I also have the problem. After some research I tried eliminating all
> Type 1 fonts, deleted duplicate fonts, and repaired the Microsoft font
> cache. It worked well for 4 days, then started crashing again
> yesterday.
>
> Wade
>

Same horrible problem here, but I found a solution -- so far, anyway. Excel, Word and Pages kept crashing over and over. After a frustrating 1-hour call to Apple (in which the helpful tech kept reassuring me that Snow Leopard and Office have no compatibility issues, despite the fact that I was reading her the error messages on the screen), I said thanks, but I'll just reinstall Leopard and wait a while on Snow Leopard. That's when she mentioned that you can't just do that, you have to wipe out EVERYTHING on the hard drive and start from scratch. Bummer.

But then I thought, if I'm going to do that, why don't I reinstall Leopard and then immediately upgrade to Snow Leopard, then reinstall Office (I did the on-line updates after each step). That way I could maybe solve whatever compatibility issue was there originally.

So that's what I did, after backing everything up. Took over 3 hours by the time all the updates had been installed. And so far, so good. Every test I've given Excel and Word has passed, and I could make them crash every single time before the start-over (I only had to open an existing file and print it to a PDF to cause a crash).

I'll report back next week on whether the fix appears to be permanent.

I am encountering the same issue with Snow Leopard/Excel for Mac 2004. I am
wondering if you might be able to provide me (new to the Mac world so still
learning things) some more detailed steps on what exactly that you did to
remedy this issue. I can't necessarily make the Excel crash happen every
time as you indicated below but it happens at least once each session and
when it starts it keeps happening over and over again. Thanks for your
assistance.

Bryan

"btr@officeformac.com" wrote:

> Same horrible problem here, but I found a solution -- so far, anyway. Excel, Word and Pages kept crashing over and over. After a frustrating 1-hour call to Apple (in which the helpful tech kept reassuring me that Snow Leopard and Office have no compatibility issues, despite the fact that I was reading her the error messages on the screen), I said thanks, but I'll just reinstall Leopard and wait a while on Snow Leopard. That's when she mentioned that you can't just do that, you have to wipe out EVERYTHING on the hard drive and start from scratch. Bummer.
>
> But then I thought, if I'm going to do that, why don't I reinstall Leopard and then immediately upgrade to Snow Leopard, then reinstall Office (I did the on-line updates after each step). That way I could maybe solve whatever compatibility issue was there originally.
>
> So that's what I did, after backing everything up. Took over 3 hours by the time all the updates had been installed. And so far, so good. Every test I've given Excel and Word has passed, and I could make them crash every single time before the start-over (I only had to open an existing file and print it to a PDF to cause a crash).
>
> I'll report back next week on whether the fix appears to be permanent.
>

Sorry Brian, we can't answer without YOUR information.

Please post a new question in a thread that YOU begin.

We need the version numbers of the operating system and Excel from YOUR
computer, not the other poster's.

You do not have the same problem. Not even close. Their problem was
crashing the computer, yours is crashing Excel. Until we get YOUR numbers
we can't tell what it might be.

So send us all of your version numbers, OS and Excel, and the first 20 lines
of your Crash Log, and we'll get right on it for you.

Cheers


On 5/11/09 7:26 AM, in article
FB554B0A-1F05-40C3-AF8C-C8DFD858AE24.TakeThisOut@microsoft.com, "bdehmler"
<bdehmler.TakeThisOut@discussions.microsoft.com> wrote:

> I am encountering the same issue with Snow Leopard/Excel for Mac 2004. I am
> wondering if you might be able to provide me (new to the Mac world so still
> learning things) some more detailed steps on what exactly that you did to
> remedy this issue. I can't necessarily make the Excel crash happen every
> time as you indicated below but it happens at least once each session and
> when it starts it keeps happening over and over again. Thanks for your
> assistance.
>
> Bryan
>
> "btr@officeformac.com" wrote:
>
>> Same horrible problem here, but I found a solution -- so far, anyway. Excel,
>> Word and Pages kept crashing over and over. After a frustrating 1-hour call
>> to Apple (in which the helpful tech kept reassuring me that Snow Leopard and
>> Office have no compatibility issues, despite the fact that I was reading her
>> the error messages on the screen), I said thanks, but I'll just reinstall
>> Leopard and wait a while on Snow Leopard. That's when she mentioned that you
>> can't just do that, you have to wipe out EVERYTHING on the hard drive and
>> start from scratch. Bummer.
>>
>> But then I thought, if I'm going to do that, why don't I reinstall Leopard
>> and then immediately upgrade to Snow Leopard, then reinstall Office (I did
>> the on-line updates after each step). That way I could maybe solve whatever
>> compatibility issue was there originally.
>>
>> So that's what I did, after backing everything up. Took over 3 hours by the
>> time all the updates had been installed. And so far, so good. Every test I've
>> given Excel and Word has passed, and I could make them crash every single
>> time before the start-over (I only had to open an existing file and print it
>> to a PDF to cause a crash).
>>
>> I'll report back next week on whether the fix appears to be permanent.
>>


--

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Sydney, Australia. | Ph: +61 (0)4 1209 1410
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