Dead cable modem

On Wed, 14 Oct 2009 15:53:54 -0600, Michelle Steiner wrote
(in article <michelle-258747.14535314102009 RemoveThis @news.eternal-september.org>):

> My cable modem died this morning, and I had to buy a new one. The people
> at Cox Communications ran through all their diagnostics and attempts to
> reset the modem, to no avail. They referred me to Linksys, the maker of
> the modem. The first answer I got from them was, "You will have to get it
> replaced by Cox; it was bundled with the service," to which I replied, "No,
> it wasn't; I bought it in a store." Then after a long period on hold, she
> told me, "If it were still under warranty, we would replace it for free.
> But the warranty expired, so you will have to buy a new one." I asked when
> the warranty expired, and she said "April". So I bought a new cable modem;
> a Motorola. I won't buy a Linksys product again. Not because they
> wouldn't replace the modem, but because of the attitude of that tech
> support person. And the fact that the modem died.


That's really strange to me Michelle as our telco & cable company supply the
modems as part of the package. Never had to buy one or even heard of having
to unless it was in the dial-up daze...

--
Cheers!

Dennis

Remove 'Elle-Kabong' to reply

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Ruddell <ruddell'Elle-Kabong'@canada.com> wrote:

> That's really strange to me Michelle as our telco & cable company supply the
> modems as part of the package. Never had to buy one or even heard of having
> to unless it was in the dial-up daze...

Comcast customers have a choice of renting their cable modem from
Comcast or buying their own. Cox may work it the same way.

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In article <0001HW.C6FD62C8005F5A69B03CC9BF.DeleteThis@news.sasktel.net>,
Ruddell <ruddell'Elle-Kabong'@canada.com> wrote:

> On Wed, 14 Oct 2009 15:53:54 -0600, Michelle Steiner wrote
> (in article <michelle-258747.14535314102009.DeleteThis@news.eternal-september.org>):
>
> > My cable modem died this morning, and I had to buy a new one. The people
> > at Cox Communications ran through all their diagnostics and attempts to
> > reset the modem, to no avail. They referred me to Linksys, the maker of
> > the modem. The first answer I got from them was, "You will have to get it
> > replaced by Cox; it was bundled with the service," to which I replied, "No,
> > it wasn't; I bought it in a store." Then after a long period on hold, she
> > told me, "If it were still under warranty, we would replace it for free.
> > But the warranty expired, so you will have to buy a new one." I asked when
> > the warranty expired, and she said "April". So I bought a new cable modem;
> > a Motorola. I won't buy a Linksys product again. Not because they
> > wouldn't replace the modem, but because of the attitude of that tech
> > support person. And the fact that the modem died.
>
> That's really strange to me Michelle as our telco & cable company supply the
> modems as part of the package. Never had to buy one or even heard of having
> to unless it was in the dial-up daze...

Often they supply a modem, but it's usually possible to replace it with
a third-party model if you like. That's useful around here because the
routers Qwest supplies are junk.

--
Tom "Tom" Harrington
Independent Mac OS X developer since 2002
http://www.atomicbird.com/